North Gate Inn and Suites

If I could give this place 0 stars, I would. I booked a reservation with this hotel through Travelocity. When I arrived to the hotel, the manager told me that I did not have a reservation there although I had shown him my confirmation email. He said they were fully booked and turned me away. I called Travelocity and they even confirmed that I was indeed booked with them. I went on to find that he charged my credit card even though he said I did not have a reservation. I called him and told him the situation and said that «it was policy» even though he turned me away! I ended up having to cancel my credit card because they had my information. I’ve learned that this place is independently owned. They are thieves. To make it even more sketchy, the manager would not give me his name or the owner’s name or phone number. PLEASE do not stay at this place. They will steal your credit/​debit card information.
Just to add, the manager was EXTREMELY rude to me and completely non-​understanding. He yelled at me on the phone and hung up on me after I asked for his name and the owner’s name. This place is also very sketchy and has random men walking around watching people come into the hotel. It is not a safe place at all. It is in everyone’s best interest and safety to stay away from this place. Although I have not been inside a hotel room, I have heard that this place is roach, mice, and flea infested.