Next Level Urgent Care-Memorial Park

My experience here has been mind blowing. I came here last month for a UTI. The nurse practitioner prescribed me antibiotics and told me that she had to send off my samples to see if the antibiotics would work. I was told by the physicians assistant that all labs would be included in the overall price. However, imagine my surprise when I receive a bill from Quest Diagnostics. I called the office to voice my complaint and it was quickly dismissed.
I would not recommend anyone to go here if they want the truth. The labs were unnecessary and in the end, I ended up paying for it. The only good thing was that the UTI cleared up.

6 month update– the laceration on my foot healed with no scar and I had no complications. Great job, NP! :)
I had an excellent experience here. I came in yesterday morning after a painful glass vs. foot incident and the NP did a great job at sewing me back up. The NP, the nurse and the girl at the front desk were all very friendly and proficient at their jobs. The clinic itself is very clean, modern and comfortable. I was put into a room right away when I came in and the wait to see the provider was not excessive. Thank you guys for putting up with me at my worst and getting me on my way to recovery!

Been there several times. Super knowledgeable, professional staff, friendly, corteous. ALWAYS precribe medicines that make you feel better within minutes or few hours. They call in your prescription to the pharmacy of your choice. The facility is very clean and up to date with easy to navigate tablet for check in. I’ve never had to sit in the waiting area, always take me right away to the patient check room.
I will never go to a different doctor, this is my ONE and ONLY stop for minor health issues. The follow up call is so personable and goes beyond of what any other doctor would ever do. You are IN and OUT within minutes. I can’t remember the doctor’s name but he is OUTSTANDING!

In a world of poor bedside manner and generally poor standard of care this place was a shining star! When you walk in the place is super clean and the staff are very friendly and actually listen and seem to care about helping you. Got put in a room in just minutes they use a iPAD to get you checked in quick and easy. The Doctor was very understanding of my issue and had clear communication and actually wanted to help, I cannot say the same for other places I have recently visited. I am not a easy person to deal with when sick and in pain but this doctor put me at ease and I felt confident in his knowledge.
Do no hesitate to go here they are not a rip off place just trying to get your money like many of these shady Emergency Room type places that charge you $ 1,000 or lot more and give poor treatment. They were very clear about the price which would be MAX $ 145 but will be $ 75 after ins. They also called me a couple days after the visit to check on me NEVER had a Urgent Care do this. They EARNED a customer for life thanks for the help!

This is the best urgent care I’ve ever been to. Within 5 minutes of my arrival, I was put in a room and given an iPad to complete my check in process. It’s clean, the people are extremely friendly and professional, and they will get you in and out.

Excellent medical experience. I called to find that they were busy and had a bit of a wait so they allowed me to be put in line and called me when O had a room that was ready for me. The nurses were incredibly nice and really good at explaining things. The doctor was very friendly and took time to explain everything to me. Very clean, modern facilities. Call your insurance to understand your coverage before going in, as I was advised to do when I called in.

I was seen promptly on a Saturday morning. However, I was misdiagnosed by the doctor who said I was dehydrated (I won’t go into full detail). I am a runner and definitely know my body and I was not dehydrated. I felt like they thought I was crazy. Two weeks later and my symptoms did not improve and were growing worse. Because Next Level told me nothing was wrong, I was beginning to think it was all in my head. After much debate and growing discomfort, I decided to see a doctor for a second opinion. Imagine my relief when my initial self-​diagnosis was confirmed! Because I had gone so long without treatment I was given a seven day course of antibiotics as well as a pat on the back for being persistent in my diagnosis because the infection could have gotten to my kidneys had I listened to Next Level.
I guess the red flag that should have tipped me off was not confirming my allergies, nor was one of them on their checklist on the iPad. This could have proven disastrous if they had diagnosed me correctly and given me antibiotics. I also gave my information upon filling out paperwork to which they said I gave a fake number. Clearly, the info I input was not properly saved as I’m sure I entered in my number in two different places. Never again.

Wow, this place is such a breath of fresh air in the «urgent care» arena! I have been to many in my area over the years, and this is by far the best. From the smooth and painless check in process, to the friendly and helpful staff (high-​five to John), to the great care taken — it was seamless. There’s no other place I’d go in Houston.
If you have to see doctors (Dr. Jeudy was beyond great!) and nurses (like the awesome JoAnna!!) who are unfamiliar with you and your medical history, this is the place to come and feel comfortable knowing you’re being well cared for. Well done, next level!

Went here Thursday morning feeling awful. Got right back to get started on my visit. As soon as I finished with the iPad, Dawn came in to get some info before Dr. Chang came in just a few moments later. I was in and out with my prescriptions sent to the pharmacy by my office in less than 30 minutes. By the time I got to the pharmacy, my prescriptions were ready and I went on with my day! Feeling much better already!

Ended up going here twice in one week over the summer for separate issues (strep then what I thought was a broken toe). I was in and out very quickly. The staff and the doctor were great. I have options closer to my house but this place was worth the drive.

I recently badly hurt my foot and rather sitting in a hospital ER for 9 hours I decided to see if it was broken or just a sprain. Looked up Next Level on Unilocal and was pleased to see all the excellent treatment reviews.
Long story short, I broke a bone in my foot, need to see an orthopedist to have it fixed — a bit more involved than the folks at Next Level could do. However, they were very nice, I was in a room, saw a doctor had an ex ray and out in less than 1 hour. They explained the charges to my husband before we were charged and really seemed to understand we were spooked about going to that type of clinic-​we has heard some horror stories from NextDoor readership about unbelievable charges for very simple illnesses. They take insurance, Office Visit was $ 200 and the ex Ray was $ 50.
Thanks Next Level! I’ll be back if I find myself sick again.

Great staff and very helpful. I came in at the end of the day and they were very accommodating and I didn’t feel rushed at all. They got me in and out in time to make it to the pharmacy for the prescriptions as well. Very friendly and helpful, my new go to urgent care clinic!

Thank you fellow Unilocalers for raving this place, to which led me to it in my time of need. I am notorious for waiting until the pain is unbearable to see doctors, and of course it usually on a weekend (which make places like urgent care my go to place). I needed to see a doctor because my ear has been hurting for a couple of weeks. My husband knew how much I hate doctors’ offices and clinic so he did his research to find one that I would agree on going. And based on the reviews he bought me to this place.
Without an appointment, it took us 15 minutes from when we came in to when we saw a physician (precisely what the staff said it would take to see a doctor). Everything is high tech and clean. All paper work are done via an iPad. The staffs are exceptionally well trained and knowledgeable. We made small talk and they’re very friendly yet professional. I like the fact that I get to see a doctor. She was nice and fast (almost made me feel bad for spending $ 140 in 5 minutes). I like that they followed up with me the next couple days to make sure everything is okay and I don’t have any questions.
Highly recommend this place!

Friendly staff! They always run out and say hello if they see me going to Starbucks next door. I’ve been there too many times to count and have never had to wait. Quick and fast and they always follow up after the appointment to make sure everything is better.

Going to a medical facility is never something one looks forward to, and often seems to match the experience of physical illness itself. It’s as though most emergency rooms and urgent care places were like, «Well the people here are feeling like crap, so let’s give them a crappy experience to match. Long waits! Crabby staff! Disgusting facilities! Craziness for one and all!!» This is a kind of symmetry I could do without.
Enter Next Level Urgent Care. I am going to stop short of saying I enjoy going there, since (no offense to NLUC or other health related facilities) I’d rather not have to go at all, but when I have it’s been a nearly pleasurable experience.
Staff: cool, polite and professional. The check-​in is iPad-​based hence modern, sleek and efficient. Waiting time: minimal. In fact, both times I’ve been there was no wait at all, which I can say for exactly zero of the other urgent care places I’ve been to. Facilities: clean, modern, sleek, even stylish.
Oh and the doctors/​NPs I’ve seen have been super nice and very helpful, patiently listening to my concerns and explaining what was up with kindness and expertise.
So while I hope never to go here (or any health care facility again) in theory, in practice I know I will, and I feel psyched that should I feel infirm I have this excellent place available so close to home.

OMG, I just had the best medical experience ever. I went in with an earache, filed out all of the firm’s in less than ten minutes then immediately saw the doctor (no waiting).
After ten minutes being examined and talking with the doctor they sent my prescription to CVS near my house and I was out the door in under an hour!
I don’t have insurance, so there were no unnecessary tests or fees. I paid $ 155 for the doctor visit and the doctor even made sure to order me generic meds for my prescription to keep the costs down.
I highly recommend this clinic!

I’ve visited this location twice and those times have been fantastic. The first visit I had a severe allergy attack. As soon as I walked in I noticed how clean and presentable the location was. I had no appointment did not wait at all for medical attention. The crew on that Saturday evening was amazing. They were very attentive and could not have done anything else to make me feel better.
In a similar situation of needing medical attention, last night I went in for a visit. This was a new crew and I didn’t think I could receive any better service from the first visit, but I did. They were very quick, amazingly friendly, and I left even more satisfied than the first round. The group on for last night was amazing and I want to thank them for being very quick to help me, and for also being so attentive and friendly while I was there! Sometimes when you’re sick, laughter really does help so I appreciated them very much last night.
If any of my friends ever ask me where to go for urgent care, Next Level Urgent Care (especially the Memorial location) will be the only place I will recommend in Houston!

Five stars are inadequate to officially rate Next Level Urgent Care — Memorial Park. It earns an official 10 stars out of 5 stars.
Walked into Next Level this morning with a severe, severe sore throat. The office staff, nurse and the physician were incredibly attentive, very knowledgeable and friendly. Not only did they treat me on the spot, they referred me to a specialist who could perform a specialized outpatient procedure I needed immediately. But that’s not all! They actually called and made me the appointment for the specialist for this afternoon. All that I had to do is to drive to the appointment. That is almost unheard of in this day and age.
I couldn’t recommend Next Level on any higher level than I already do. They are amazing.

Wonderful! My hubby had a back/​side injury. I registered him online before we departed.
We were greeted immediately and there was no wait.
The nurses and the doctor were very attentive. A few days after we had been there the doctor called to check on my husband. Now that is some personal service.
Recommend.
One heck of a Happy Halley Puppy!

The best experience I could have possibly gotten.
After traveling on a plane across 4 countries in 24 hours, it was no wonder when I finally made it back to Houston, I was sick. Fever, runny nose, sweating, and scratchy throat. I did not feel great, and it was more than jet lag.
After a friend had gone in the week before who didn’t have insurance, and had a positive experience, I decided I could not risk it to wait to get into my normal doctor on Monday, so I went in on Sunday. The great thing is is that they go over all the prices before hand. Most will pay $ 150 with or without insurance which included a strep swab and flu test as well as the doctors visit, which is really reasonable.
I was seen right away, went over history and saw the doctor who was very professional, sympathetic, and friendly. An hour max in and out, and I was on my way to CVS (24 hour pharmacy) with a prescription for a zpack (miracle life saver) and some nose spray. The doctor even called me 2 days later just to make sure I was getting better, ect. From start to finish, a very positive experience. Hopefully I won’t get sick in the future, but this place is a great alternative for those who DON“T have insurance, or those (like me) who didn’t want to risk waiting until Monday.