Neighbors Emergency Center

I had an exceptional experience when I had to go to neighbors emergency center on highway 6. The staff was very professional and I was in and out within 30 minutes along with needed prescriptions to heal me. I would highly recommend this emergency center.

I recently had an unexpected visit to Neighbors, I was in a lot of pain and stressed. I thought it was part of urgent care, but it wasn’t and Im very happy about that. The doctor was very cautious and detailed about what he was going to do and what procedures I needed. After all the work up and other stuff they gave me a Rx and told me what I needed to do. But the best part of all they contacted my doctor’s office and set me up an appointment and called to check up on me. I was also surprised at the cost and my co pay, it was less than what I expected unless there is a secret bill out there that does not plan on getting paid. It was quick and easy, no one was there! They seem like they really cared

I had a great experience at NEC last Sunday. I cut my hand on a chefs knief and needed stitches. The entire staff could not have been nicer! Maria, Angel, and Dr. Gonzales were awesome! The facility was super clean, and welcoming. Thank you to everyone for taking care of me!

Brought my toddler to be seen in the middle of the night due to fever. And was immediately turned away due to out of state insurance! Smdh

Quick service, polite and treated my son with a lot of care.

I was taken in right away. The staff was pleasant and competent. The physician decided to do an additional test based on my medical history. An on call technician arrived within 30 minutes to perform the exam. I was given thorough instructions after the visit and a packet containing a copy of my exam and report. The waiting area was very clean. My reason for four stars instead of five is that my exam room has crumbs on the floor and the stretcher sheet. Obviously there was likely a child in that room previously and the room wasn’t thoroughly turned over. Still, I would recommend.

I was staying with relatives in Houston when I felt a little ill. After consulting Google, I found Neighbors, I went at 9:00 and had to wait for 5 minutes at most to receive care. The staff was very personable and helpful and made me feel at ease, and the doctor who treated me was extremely professional and had excellent bedside manner. This is a place that put me at ease, which is great when you’re feeling under the weather away from home. I cannot recommend this highly enough!

I used the location at 6030 S. Rice Ave and got great service and reasonably priced bill for a Sunday night emergency. Staff were pleasant and helpful.
I deducted one star because getting an itemized bill from their billing department was a hassle. They kept saying, «we’ll mail it out today» and they never did until pushed.

This place is a rip off. Be sure you know this is full blown emergency room charges! I would give them no stars if it was a choice.

This place was a fantastic experience. I went into this location in early January for a CT scan, believing it to be my appendix. There was no wait, and I was greeted very nicely. After filling out a very short questionnaire they escorted me back. All the nurses and doctors made me feel very much at ease and explained everything thoroughly, from the tests they ran to the fluids and medicine they were giving me in the IV. In conclusion, it wasn’t my appendix, it was pneumonia. They wanted to keep me overnight for observation, so they gave a big overnight room with my own bathroom. They also brought in a recliner for my boyfriend to sleep in overnight. Overall, I would go back to them in a heartbeat — providing that I would happen to unfortunately need their services in the future!
The best part: it being an ER service, I of course was extremely worried what I would have to end up paying for my stay (since they are considered «out of network» for my insurance). Well, a couple of weeks later I got my «Explanation of Benefits» in the mail from my insurance saying what they predicted I would owe. This number was EXTREMELY high (thousands!). About 2 weeks later, I got the physical bill from the ER, and it was so low that I though it was wrong, so I called. They explained to me that they ended up covering what insurance wouldn’t (for whatever «reason» they wouldn’t), and that I really only do owe the $ 90. It was such a sigh of relief, and great customer service.
Thanks for everything!

By far the best service my family has revived while in Houston the problem was with my daughter had bile throw up they checked her made her feel comfortable and at ease ran all needed test. Our RN was greatn and they had 2 doctors on sight. Plus the price was really reasonable I have been to other ER rooms that are not even close in service and are twice as costly

The wait was longer then expected for not having anyone in the waiting area at 6 am on a Sunday morning. The front desk staff were not super friendly but they were not rude.(my 3 year old daughter was coughing with weezy and she had told me her coughing was hurting her). So I rushed her to this 24 hour ER facility. The staff here seemed kinda tired and seemed to be moving in a slower pace then I would expect since it was for a very small child. (The front desk staff). I honestly felt Texas Children’s off i10 was more attentive and freindly. Dr. Medina however was attentive and genuinely concerned for the well being of my daughter. I was glad they were able to give her a breathing treatment/​steriods he diagnosis with upper respiratory infection/​ear infection. The nurse gave my daughter apple juice with a straw for an oral liquid medicine she had to take. That was nice of her. After the visit with the doctor the front desk took 10 minutes to get me checked out. Overall not a bad experience but not a great one.

Wow! Excellent staff and treatment from the time I arrived until the Dr came in. Discussed options and recommendations. Nurse on duty was able to answer additional questions related to treatment. On the following day I received a follow up call to see how I was doing. Awesome! Thanks Neighbors!

The wait time in the waiting room isnt long at all. They get you checked right in. Where the wait comes in is when you are waiting on the Doctor. I waited about 45mins on the doc and there were no cars out front and no patients in the waiting room. To add insult to injury. The doctor recommended i grab some over the counter medicines for my sinusitis and clogged ears. I explained it was a chronic problem for me and it was not just seasonal allergies. So im getting slammed with a big bill all for nothing. I still. have to go see another doctor. More money out of my pocket. Merry Christmas to me!

I came in & they were very friendly & fast. It’s a very nice and clean facility the whole staff was great. If your looking for great service without having to go to the ER at the hospital and waiting for a long amount of time I recommend going to the Neighbors Clinic

Neighbors is one of the best free standing ER locations you’ll find anywhere. Their centers are beautiful and service is second to none. I have been to every location (work related) and the level of care the staff provides is really something else. I cannot recommend NEC enough if you find yourself in need of some emergency treatment.