Mundae Cleaning & Restoration Services

DO NOT GO WITH THIS COMPANY! AIR DUCT CLEANING SCAM! I was naïve and unaware of the TEXAS MOLD LAWS prior to my interaction with them. I were mislead into purchasing services that I did not need. They are SCAMMERS and LIARS!
They did not honor the original coupon my mother bought off of Angie’s List for our houses, which stated: «$ 99.00 for a complete cleaning of one forced air unit including all vents, returns, and main trunk lines for one system. Deal also includes cleaning all access panels and an unlimited number of vents and returns.» We both thought «unlimited number of VENTS and RETURNS» meant air duct vents, what you can see from the floor level (in the rooms throughout the house). However, their technician, Joe, said it was not included and when I pointed to them, he said those were not air duct vents. I later on googled «air duct vents» and «RETURN air grille» and they are exactly what I thought they were. He also said he could not clean the air ducts vents in the attic due to the presence of «mold». He showed me a photo off his phone of the supposed «mold» and told me how bad it was to have mold, especially with a baby in the house. He even gave me an information sheet about «Breathe Easy UV Lamps» with a picture of a baby on it that said «Healthy clean air for the ones you love». It is obvious to me now, that it was a scare tactic.
At that time I believed him when he said it was mold, believing he was an expert. When he came to the second house, the next day. He showed me another picture of mold and I believed him again. On both days, I purchased the full service package, which Joe told me was the only package that would get rid of all the mold and prevent it from coming back. Also, it was the only package that included cleaning of the air duct vents and returns (air grille) that I thought were already included in the coupon (and now know IT SHOULD HAVE BEEN).
Actually, if it wasn’t for a STOLEN watch, I would not have suspected any wrong doing from this company. I would have given them a great review, because Joe was quite the charmer and I felt like he was providing great customer service. It is because a watch went missing that I went on to Angie’s List to read reviews to see if anyone else had a similar experience with them. This is when I came across other bad reviews that alarmed me and realized that what had been done to other reviewers had probably been done to me. I realized that the picture of «mold» he showed me and my mother was probably not even a picture of my own air ducts! I started doing some more research online about air duct cleaning and mold removal. I found out about air duct scams and about the TEXAS MOLD LAWS. My experience with the Munde Company was very similar to the AIR DUCT SCAMS I read about online.
I contacted Peter Tadin, Environmental Regulator at Texas Department of State Health Services about my experience with the Mundae Cleaning and Restoration Company. He confirmed that it is IMPOSSIBLE TO VERIFY MOLD JUST BY LOOKING AT IT. It MUST be TESTED to verify that it is mold! Not only did Joe not test for mold, before telling me that it was mold, he did not offer or mention anything about mold testing. To prevent conflicts of interest, the Rules also prohibit a licensee from conducting both mold assessment and mold remediation on the same project. This is because a company can make up the depth of the mold problem and charge more money.
Texas law also requires all individuals engaged in mold assessment and/​or remediation to be
licensed. NONE of the three men that serviced our properties were licensed. The only licensed worker for mold for the Mundae Company was NOT one of the three men that serviced our properties. Also, if these individuals (that worked on my properties) really believed they were actually dealing with mold, then why wasn’t any of them wearing protective clothing and masks?
Texas state rules also require that licensed mold assessors and remediators to give a copy of the «Consumer Mold Information Sheet» to each client and to the property owner, if not the same person, before starting any mold-​related activity (Texas Administration Code § 295.306). We were not giventhis sheet. The «Consumer Mold Information Sheet» clearly states that a mold assessment consultant must conduct a «post-​remediation assessment» and that the client must be give a «Certificate of Mold Damage Remediation» no later than 10 days after a mold remediation project. None of this was done or given of course, because Joe and his two men were NOT EVEN LICENSED!
Besides all of this, they left debris (that looked like black dirt) from the «cleaned» room air duct vents all over the place! Floors, bed, furniture, bathtub, and even some of the baby’s items like the changing table. It took a long time for us to clean it up ourselves.

When I had an issue, the customer service was great and they addressed it right away.

Service was awesome! My couches look like new and my carpet smells and feels clean again!!! I purchase the services with groupon but added upholstery cleaning and deep cleaning for everything plus protective covering!!! The reason I can’t give it a 5 stars is that I am paying so much even after all the discounts!
I do gotta admit the guys worked so hard to clean everything so meticulously!! great service I will definitely call back for any future services!!!

We came back from our vacation and found out that there was a leak behind the refrigerator. My husband pulled the refrigerator out and there was a lot of mold on the back wall. We called Mundae mold specialists and scheduled an appointment for an assessment and remediation quote. Mario came out the next day and was very professional and informative. He provided us with a very detailed quote. We felt very comfortable to hire them. The were able to start the remediation within a day. The showed up on time and did a great job. We felt very comfortable having the crew in our home. I would recommend them to all my friends and family.

Moving out of the house and trying to get it all ready for my tenant. DJ, and the were fantastic and fast! Wow! What a difference! Highly recommend!

Purchased a Groupon for carpet cleaning: 3 rooms and hallway. When the tech arrived he informed me that he would only clean too rooms because my rooms were over the imaginary 200 square foot requirement (one of the offending rooms is 150 square feet and the other is 220). He then tried to up sell me into purchasing an additional $ 150 worth of services because the carpet had «traffic stains» and needed different chemicals to clean (mind you this is a room no one ever goes into and was only on the list because I had to fill my three room quota for the Groupon). When I told him that I just wanted the services offered with the Groupon I purchased he became rude and said that I was just wasting his time because the carpet wasn’t going to get cleaned. Tried cancelling my Groupon but he told me it was unrefundable. If they are going to bait and switch like that they might as well be courteous what they do it. Should’ve just rented a Rug Dr. It would have done a better job.

Arrived on time and cleaned the carpets very quickly. I will be calling them to competed the rest of the carpets following our move. The techs were friendly and professional.

Super friendly and fair prices. Guys were on time and did a great job with my carpet. I definitely recommend using them.

Arrived on time, technicians friendly and courteous (Ben), did the required work per the Groupon I purchased. Told us we had a degree of mold, but I already read the reviews below~so just indicated I only wanted the prescribed work performed. Not a problem, no pressure. They did try to sell us a lifetime warranty filter. Looked it up on-​line to get pricing. Told Ben I would buy filter if he matched on-​line price. He couldn’t match price, and it was non issue. I would use them again,

So very impressed! The techs were very polite, efficient, and on time. My couch looks and smells GREAT! I recommend them to anyone wanting to deal with a high quality company. Thank you guys!
Also, I paid via Groupon and was given options for upgrades but was never pressured into up sales. I felt very comfortable dealing with this company, the pricing was very straight forward. They were honest, easy to schedule, and most importantly to me; the service I paid for was done without an issue.

Great company! They came when they said they would and cleaned my carpet back to new. I will definitely use this service again!

For the past two years they been taking care my carpet. They are awesome, very helpful. They also give good advice on how to take care my carpet.

Came on time, were finished relatively quick and were friendly

Tech was running about 45 mins behind, but was nice and professional. Explained what needed to be done if the stains would not come out. Tech was able to get all stains out without trying to upsell me things that was not needed. This is the 2^nd time I have used then and would use them again. Carpets look new!

I’ve used this company over 3+ this year. Awesome job. Thanks!

Technician arrived well within the time frame. We have a very large carpeted area of the house so the groupon for total cleaning was excellent. He pointed out the areas I knew would be challenging and was able to bring those areas to standard! Paid extra as expected to deep clean high traffic areas and stairs. This was a great deal for the value.

Mundae is under new ownership. They came out to my home after calling me a few times to try and earn my business back. I was impressed with the fact they wanted to make it right, so I will be giving them a chance again when it comes time to clean my carpets and upholstery in a year.
You have to commend a business that tries to to clean up from previous ownership’s mistakes. Thank you Mundae for trying to make it right. I will be referring you and look forward to upgrading this to 5 stars next year for continued consistent service.

Mundae cleaners were professional, fast, efficient and got the job done. Appreciate the heads up on timing about when they would arrive.

They were a little late due to the storms, but kept my up to date on their arrival. The technician did an AWESOME job and I would highly recommend them to anyone needing cleaning services.
The carpets look like brand new and they were really, really fast and extremely thorough. GREAT JOB!!! DELVIN was great!!!
This was one of the best Groupon vouchers I have ever bought.

Great service
Had an issue with one of the rooms after
The guys left
I called the office the day after and they have solved my problem right away