Momentum MINI

Natalie Greco was fantastic! She was so nice and worked very hard to get me into an amazing car. I was seriously out of options and had been all over Houston trying to find something. Momentum not only found something but they found something I can be proud to own. I am so grateful for the effort and time everyone out into making this happen for me.

I love this place! We bought our car two years ago and by that time the service was amazing. We have been taking the car for services and the service has been amazing two. They send emails constantly to check everything is going great with your mini. They even have events for mini owners!!! Nice place, if I change my car I will definitely go back to this place! 5 stars

Super frustrated with Pre-​Owned sales staff. I spent a couple of weeks trying to get them to budge off their advertised price on a 2014 MCS. In store a couple of times and multiple phone calls. Via phone, sales guy said that the manager (Lee) would come down a few hundred $$ but when I showed up in person, I was told that he said «there’s no record of that number». I had to walk away in disgust over that tactic. I think I’ll try my luck at Woodlands from now on.

Had a little mishap with my Mini, came here for service instead of Clear Lake where I purchased. The service dept was very helpful! Kris went out of her way to make sure I was accommodated during the whole process. Even though there wasn’t a loaner immediately available, she found me one the next day, when she really didn’t have too. So glad they were able to get my girl rolling again… great experience!

I bought a 2015 new mini paceman from them last week. here are some thoughts I’d like to share with everyone and hopefully can provide you guys some objective insight about this place. Read the following CAREFULLY before you go there.
It’s a really convenient and nice place, they have a wild selection of cars. the entire purchasing experience was fair, it was not bad but certainly not excellent. I’ve been always trusting that MINI has one of the best customer services, however I was disappointed by the quality of the service they provide.
we’ve been their three times, and no one, yes no one had ever asked if we need water, i know this is a tiny thing but that’s something your customer would be expecting, because you are a MINI dealer
we were doing financing, my credit score has been around 750ish, when they run my credit report, the result was 712, okay fine, I understand lowering my credit score can increase the APR, and therefore, making extra money. Later on the finance person came, he told me that the APR would be 5.9%, I was like, whoa, seriously dude, almost 6% APR. I told them, very politely, that I decide not to choose their finance plan but I will go to my bank instead, when the finance guy heard it, he seems really really pissed off and impatient. He asked what banks I have accounts with, and he said he can do finance with them too, he was really pushy, and of course I won’t listen to what he offered.
secondly, when I read the purchase summary from them, they have added some packages and options I don’t need without my permission and without notifying me. When I asked them, they told me that those packages were added «by default». At this point you probably see what’s going on. If I didn’t read the purchase summary, I probably had paid about extra 1000 dollars to them. This is not how you do business and how you treat your customers
One day later, I talked to chase bank and I got 2.4% APR auto loan, which is really good. I’ve bought the cashiers check to them and everything seems going well. After I made my deposit and signing all the paper works, they handed my a paper, explaining that this vehicle has suffered some hail damage and it has been fixed.
I’m buying a NEW CAR. Is a car which has suffered hail damage a new car? Hell no. Here’s what they are smart about. They won’t tell you the hail damage until you have made your deposit. this is how they make money.
They have been emphasizing that this is a really nice deal, so they can not reduce the price anymore. Think about it. a good deal is different from lying to your customer and hide the fact that the car has had some hail damage until your customer made his deposit.
If you are the owner of this place, I hope you can see this, I know dealership need to make money, but treating your customer without trustworthiness simply will make your customer spreading the words and hurt your business. Some of your employee really need to learn how to be polite and respectful to your customers.

Was the best car buying experience bar non. Andres was very knowledgeable and helpful.

We purchased our 3^rd Mini and the whole experience was easy, and all of it done over phone/​email. We simply had to pick up our new convertible once we agreed on the terms. Gilber Q. was very helpful, great to deal with, and we were able to work out a great deal on the new Mini.

In average, they provide pretty good services;however, it depends on who you are working with. Most of them are nice and kind but some of them have no idea what they are doing and blame you over their mistakes. The service manager, Phong Bui, was really helpful and willing to help me out.

I have always wanted a Mini and the sales staff and dealership made it the most awesome experience! They listened to my wants and got me into exactly what I wanted and got a great deal!!! It was not a rushed or high pressure environment and seemed like my best interests were #1. They have even checked up on me to make sure everything was going well and to see if any additional questions or needs. Would strongly recommend shopping here if you want a Mini.

I am so happy with the service I receive at Momentum. Allison Hickman is my service advisor and always anticipates my needs. This week, I had a nail in my tire and I took my Mini to NTB for a repair or replacement (they had sold me Road Hazard previously for these tires). After getting the run around from NTB, I called Allison and asked if she could help. She told me to call Mini Roadside and they would get my car and bring it to Mini and she would replace the tire. This was at 10:30 Tuesday morning. She had my car by 12:00 and had the tire replaced and the car washed and ready for me when I had to have it at 2:30 that same day. It is so nice to have someone to count on like Allison. Car problems can be such a headache, and it is so great that Allison can handle situations like this.

Vroom!
This is our 5^th Mini Cooper from Momentum Mini — the best little sports car in the world — my second JCW — the best ever!
Great service from Lee and the team.
Service team has been great to us for more than 15 years
Manuel

Service dept. is very helpful. Alternate transportation is great and the prices are cheaper than my local mechanic.

I wasn’t looking into getting a new Mini just yet, but found myself looking through their inventory after receiving a friendly e-​mail from my new Sales Rep. Brian Gilmore. A few short phone calls later we drove up and took a test drive. Brian’s help went above and beyond my expectations. I purchased my new MINI that day!
After my purchase I did have a small issue, but Gilbert Quijada promptly addressed it with perfection! I couldn’t have asked for better service!

Thomas K.-
Gilbert Q. was more than accommodating. I appreciate him fixing the situation! I am once again a very happy Mini Owner.
Cheers,
Wes T.

I brought my MINI in to your location to be serviced last week and I wanted to make you aware of the first class treatment I received at the hands of Nick Nguyen.
1. A couple weeks ago I had made some online updates to my service appointment. This had the unintended effect of canceling my courtesy vehicle reservation. I realize that courtesy vehicles are hard to come by. After all, I had to wait close to two weeks for this appointment because it was the first appointment for which a courtesy vehicle was available. Despite that, Nick was able to find me another courtesy vehicle which ensured I could still get on with my day uninterrupted. Really appreciate!!!
2. Nick noticed my damaged windshield and advised me that he knew a vendor that would ensure that the proper windshield would be installed and that this vendor would apply the crystal fusion following the installation. Up until that point I had been interacting with Safelite who had instilled zero confidence in me that they were going to do the job properly. I had been on the phone countless hours the last two weeks trying to ensure the job would be done right. It was entirely refreshing to have someone tell me «I’ll take care of this for you». Countless hours on the phone with Safelite vs One sentence with Nick. He ensured that I could once again get along with my day. Nick and the windshield replacement company called IAS, got the proper authorization to have the replacement covered by insurance and I could once again just Motor. I was also fully prepared for all the stickers on my windshield to be lost. They outperformed my expectations there too. Really GOOD JOB!
3. Nick noticed the dings on my car and was able to get them fixed up through the Dingshield Protection I bought. I find this amazing because when I tried to get this fixed someone at Dingshield told me they weren’t sure the damage would be covered. Nick got it done though!
4. He also made me aware of some additional things I could get done during my service appointment that would help me take care of my car going forward. He was clear about what he thought made sense for me and what he thought wasn’t as applicable. I get that this is a business where a customer could sometime have objectives that are not entirely consistent with the Service Advisor. At some dealerships the Service Advisors want to generate the most revenue per service visit while customers want to keep the cost of service down. With Nick however I really felt as though he was looking out for me and my vehicle. That’s what you want in a Service Advisor: someone that’s genuine in working for the customer. You take care of the customer, the revenue per service visit will take care of itself. I’ll tell you this. I’ll be doing my next service appointment in a year with you. And if Nick is available, I’d love to work with him.
I bought my car one year ago tomorrow. I’m not only happy with the car, I’m very happy with the people with whom I chose to service the vehicle. I know that dealerships oftentimes send surveys following appointments so that customers can rate their experience. Nick gets the very best grades available. But 10’s on a scoresheet do not do him justice. He deserves a lot more and it’s why I chose to write in this review.

Dec 21^st: I need a new set of tires and my car had sat for awhile so needed to have the battery checked. Did some price searching and the dealer appeared to be ~fairly competitive on the tires so elected to venture to the dealership.
Tires generally no problem, although this is my 3^rd set in 3 years and 45K miles, and the dealership neglected to place two stem caps back on the tires. The real fun begins with the battery: $ 380 for a new battery and install. There is a charge for programming so I inquired further details of what programming involved. The service agent explains that programming the battery is required and takes 6 hours. According to the service consultant, one of the specific reasons given for the programming requirement was an unprogrammed battery could impact the shift points on the transmission. Keep in mind I have a manual transmission :). Given what sounded like nonsense I elected to just have the tires done and said I would call back on the battery. Did some research, yes programming is required. Side Note, talked to BMW of the Woodlands and they said programming should take under an hour.
I call back later that evening and the service consultant I had been working with, which I am leaving nameless, was not around so I left a message saying go ahead and do the battery as well; I need to travel the next day. I call back the next morning to see when I can pick my car up. The message regarding the battery was not delivered. No problem, go ahead and do the battery. I receive a call back around 3 PM, we don’t have the battery in stock and we can’t give you a loaner until January 13^th or get a replacement battery until after the holidays. Me: have you called one of the other 3 dealerships in the Houston area to see if they have something in stock? Solution providers, not so much.
The service consultant finds the battery in the Woodlands. Great, but we cannot get it today. No problem I will go and pick it up since I have travel plans for the holidays in the evening. Drive up to Mini of the Woodlands to pick-​up the battery. I get to the Woodlands, Mini of the Woodlands has not talked to Momentum, pleasant rush hour drive. Another call to the service consultant at Momentum… Mini of the Woodlands hasn’t talked to you… oh sorry it at BMW. Okay no problem, will drive over there; excellent battery secured.
I arrive back at Momentum Mini with battery in hand; they begin work fairly quickly. Inquired if the battery was covered under the warranty since my vehicle is still in the warranty period. Am informed that it is not covered under the warranty because the car had sat for too long. Interesting, me: can I see a copy of the warranty language? Service Consultant: No we cannot provide that. Me: Without the language of the warranty how can I confirm what you are saying is accurate? Service Consultant: It’s just not something we have, but it’s in the owner’s manual. Me: Super, can I see a copy of the owners manual. Service Consultant: Sorry we don’t have an owner’s manual. Me: Really, a mini dealership does not have a copy of a mini owner’s manual? No problem, I have mine in the glove box in the garage you mind going to get it? Surprise, surprise, the service consultant goes to the office and comes back with a copy of a manual for me to read. While the language is not precise, there seemed to be some language about the car sitting for over 3 months and battery life. I don’t fight the battle.
Now the above is poor service, poor communication, some misrepresentation, poor inventory management, and laziness among others.
The final straw: I informed the service agent that I am driving to a cold weather area and to please assure that they do not use water as the windshield washer fluid. I drive up north and the car sits over night in the wind and snow. I tried to use the washer fluid in the morning after the cold evening. Nothing. Son of a gun, did they not refill the washer fluid? No they did, but with water. Looking forward to seeing the bill for the damage caused by this negligence…

I was having a difficult time finding a 2015 MINI with a manual transmission so late in the year. I live in Austin and checked every dealer in the state and they all had either one or none of the model I was looking for. Momentum is so massive they had several in stock. I inquired by email and received a prompt reply from Adeline. We agreed on a price over the phone and I drove to Houston the next day to test drive the car and ended up purchasing it that day.
This is the second car I have purchased new and maybe this is an overall trend in the auto industry, but I felt the buying process was much more transparent here. Adeline was very personable and knowledgeable and shared several helpful tips she learned from owning her own MINI.

Awesome place!
Been with momentum mini for 5 years and they do an excellent job.
In the service area, guy with white hair in the office (sorry forgot his name) usually takes care of me, this time nick is my advisor and they are both great! Extremely helpful and friendly!
Also met Ron from sales part when I was eating at the cafeteria (extra bonus for cafeteria and waiting room, their tuna salad sandwich was amazing), he chatted with me because I was bored waiting for my car to be done and he was awesome too!
Momentum mini just has a great vibe with its workers and I appreciate that.

Outstanding staff and service!!!
I’ll be the first to admit, I’m quite the newbie when it comes to cars and the maintenance that comes along with it. Phong and Nick always go out of their way to ease my mind and explain what the «thingamajig» is and why the «doohickey» needs to be changed every so often. My car is always in and out without a hassle every time.

I’ve had a Mini since 2004 (3 different ones) and I’ve had my share of visits to the Mini service department. You are always kindly greeted by the receptionist. The service advisors are very nice and always thoroughly go over details of your car. Before it’s put into to service or released by to you after the service has been completed. The entire service team from the techs to the service manager knowable and accommodating to your service needs.
I’ve even called up one time when my car had a check engine on and Mike (service advisor) was able to get me in, fix it within an hour (battery issues). Another time was able to bring my car in when I got a low tire warning light (piece of metal suck in my tire); the service team took care of me the same day within two hours.
The service area does have a nice couch but it’s better to head toward the sales side of the building because there is a nice waiting area that also has a small café (with seating and a tv). There is always free coffee and water which is a plus if you need your caffeine fix in the morning while dropping of your car.
They do offer a shuttle service as well as a loaner depending on how long your car will be in the shop for. Scheduling a loaner car usual makes you schedule your service a few weeks in advance due to the number of loaner cars available. The shuttle is fast, efficient, driver is nice and you always get to ride in a new BMW.
The service manager (Mr. Bui) and the service team are focused on customer service and making sure everything is resolved before your MINI leaves. No doubt, I’ll be back for service my MINI.