Mitchell Gold + Bob Williams

Let me start off with how the employees including customer service and managers NEVER call you back. If you share a complaint or concern with them, all of them get this same shared annoyed tone and pompous attitude, it really turns you off (and I know this is a subjective thing but having worked in the service industry for over three years, I feel like I can catch when a human is annoyed).
We ordered a couple things with them and we got them past the two month mark, and oh, still waiting on two lamps. When we DID get them, the table top and the table base pieces did not go, bc they were different length so we had to reject and reorder them, costing us another couple weeks to go without a table to eat on and chairs to sit. Oh, did I mention one of the four big screws that came to hold the table top and base together was also absent? Three of the four dining chair wobbled because the plastic pieces on the bottom were somehow broken from the process, and when we called Mitchell, we were again met with arrogance of the employees, and a promise that was never kept for the technician to call us back.
All in all, for the expensive price, the quality is lacking and the customer service is horrible. Please don’t put yourself through this torture. Not to name names, but Restoration Hardware, although an entire different style and niche, from the starting phone call to set a designing appointment to the delivery people, has been the best experience for us!

Popped into the store in Highland Village looking for home decorating accessories. I had no idea they had such a great selection of home furnishings… everything from furniture to something for your walls! The store is gorgeous, the staff is extremely helpful, and the options are endless! Thank you to the staff for your time and great ideas!

If I could give Mitchell Gold + Bob Williams 0 stars, I would. I went into Crate and Barrel to buy some kitchen gadgets and decided to stop by the furniture section to look for a desk for the study and the salesperson was extremely helpful, however they did not have a desk with the dimensions I was looking for. The salesperson suggested I try Mitchell Gold. The store was also in Highland Village, so I decided to check it out.
I walked into the store and told the sales lady I was looking for a desk. This is how she responded, «There’s a desk on clearance in the back, you can go through those doors in the back and look at it yourself.» ARE YOU FREAKING KIDDING ME!!! I gave her a look and she responded, «Oh, I thought you would want to start with something on sale.»
I don’t think I have ever been treated like that before. Just because I look young doesn’t mean I don’t have the money to spend on your overpriced furniture! They actually did have something I was looking for in the catalog (full priced) but I don’t think I will EVER be back based on the way I was treated.

A little background: most of my furniture was purchased at Mitchell Gold either in the old Kirby location or in Dallas. I had great customer service in the past. This new store opened recently and I was meeting a friend for coffee next door and decided I wanted to get a lamp I had seen online and just to browse at ant other items of interest. When I entered the store there were five other customers and at least five salespeople. I saw the lamp I had been looking at online. I approached a salesperson and she wouldn’t make eye contact with me. She looked my way and immediately walked through a door to the back of the store. I then made another trip around the store. Two customers left and I figured my chances of getting assistance were increasing. Another salesperson crossed my path and cleared her throat and walked toward another associate. They started talking and laughing. I then sat down in a chair that I found extremely attractive and comfortable. I sat in the chair for approximately ten minutes. Two more sales associates walked by and didn’t greet me. I decided I must have blended in with that chair so I sat on a different sofa that I thought was more central and I might get some attention. Two more customers left which left me and another customer who was talking to his wife regarding a previous purchase. The salesperson stood by and listened attentively to the one sided conversation. That sales clerk glanced at me and quickly looked back at his customer who was on the phone. I waited ten more minutes and left. I was confused and embarrassed by this treatment from a brand which I had spent several thousand dollars with. I’ll never go in this location again.