Men’s Wearhouse and Tux

I stopped in today around 1030 to buy a suit. I wouldn’t say it’s a high traffic time and there were only two other customers in the store. It took about five minutes for anyone to ask if I needed help. After being given a jacket to try own the sales associate excused herself to check on something and when I turned around she was watching TV. I stood there for about 3 minutes with her watching TV and then I left. I went to Joseph A Banks and got a great deal on a great suit.

Nothing is cheap anymore. Staff are not too helpful. Pricing is not much better than a department store. They will have something if you need it in a hurry though. I need to stop eating and Unilocaling so I can wear my old suits.

The girls working acted like they had no clue. And by no clue I mean absolutely no clue about anything. Asked for shirt stays or garters and they stared through me like I was from another planet. The jacket for my husband’s tux looked incredibly too big but when asked, the girl looked at him, quickly dismissed the concern and acted like she wanted to get away from us quickly. Hard for me to take her dismissal seriously when she had her skirt on backwards. You work in a men’s dress store. LEARN TO DRESS YOURSELF UNLIKE A 3 YEAR OLD!!!
Seriously, these women need to find new jobs and get some qualified personnel in there.
By the way, train the girls NOT to hit on the men, especially when their wife is standing right there. It is rude and disrespectful.

Had an emergency, «I need a sports jacket» moment yesterday. I did a few stops around the Willbrook mall to find something that worked and nothing fit the bill. Finally gave in to my urgent need and walked in the Men’s Warehouse. Well, as expected the service was excellent for my initial selection. I was quickly shown four jackets, one of which was exactly what I was looking for and actually fit me perfectly (no alteration wait). Yay!
Then my eyes got bigger than my budget, I needed everything in the store. Really they have a fine selection of shoes (I had to get two pair) and of course the buy one get one free version of the jackets and shirts and ties and pocket squares and socks.
Anyway, once I got into «shopping mode», my salesperson ended up having to be replaced by a young associate who was fantastic and helped me spend all my money.
Seriously, if you have the cash, this place has so many nice items to enhance your wardrobe. Like another reviewer when you have the expendable cash there is not really a better version of shopping anywhere around.
Besides the slight jostle of salespeople, I had a great experience. Now I need to work harder and make more money so that I can shop here every month.

My friend and I both just bought Tuxedos from this location and could not be more satisfied.
We were helped by a gentleman named Ron. He worked with us through the whole process and had us fitted and ready to check out in less than 30 minutes. His picks for our tuxes were spot on and we couldn’t be happier.
The price was very reasonable but Ron’s superb service and expert knowledge is what will make me a repeat customer.

Before I shop anywhere I plan on spending a good amount of cash I always go to Unilocal first. Honestly I was concerned with the ratings but as I heard they had new staff so i reluctantly gave it a try…
And…
The staff were fatastic! One gentleman helped me for over an hour find what I needed. He told me about all the sales and found me a suit that looked just like the one I wanted at half the price. Well it came in Today and I could not be happier. Definitely not the same staff the other Unilocalers have reviewed on. I can honestly say this location now gives first class service and I will definitely use them again for my next suit purchase!

Walked around looking lost for 10 minutes and not one sales person offered to help me… really???

I went there wanting to get some info on pricing and maybe options on if they could do custom made tuxedos vs. just renting.
We were greeted by a sales associate who was nice and gave us a piece of paper to fill out. I thought it was a little weird since I just wanted info, but we filled it out anyways.
After waiting for an hour, our conversation was interrupted by one of the associates in the tuxedo section that the information is all online and the consultant should have told us how the process worked.
This is after we asked if they just had pamphlets since we were just looking for information.
Excuse me for wanting a face to face experience while making decisions on my wedding. If you want to have a great experience getting information, go online since you won’t get anything great while you are there.
There is no signage on what to so, and everyone in tuxedo rental seems to be on different pages on how things work. No thank you. We’ll go somewhere else.

I’m writing this based on my recent two experiences. It seems to me like they have a change of staff. I use to think of this place as what the other reviews before mine had said, but it’s different now.
1. Service — Excellent. There’s a man that works there by the name of Ron. He’s a real professional, friendly, and a gentleman. He helped me from beginning to end. He’s really patient and he listens to what your needs are and he works with you until you find something you’re happy with. If you need a salesman, ask for this guy. Most stores try to rush you out and they try to get you to buy. They seem to be annoyed if you change your mind, but Ron genuinely wants to get what you want. I’ve been his customer before at another store. I was so happy to see him here. Men’s Wearhouse found a gem and with him on staff, they’re sure to have a lot more sales. I’m not playing favoritism, but he is top notch and he knows his stuff.
The last time I was there, I had to get a suit for a wedding. I was advised by my friend to see the manager (Alex) as he is the one that handled his wedding registry. He was very nice and friendly. He gave me a better experience for what I’ve been accustomed to from the previous years at the store.
2. Suits — They have all kinds of brands and at all kinds of price range. You can get something under $ 100, and you can get something over $ 600. It depends on what you like, but before you go anywhere, stop by, and take a look yourself. These guys have their own tailors, so you can get a quick turnaround without having to go to another location.
3. Shoes — They have a lot of selections, and I believe they have selected a few choices on display that goes perfect with any suit. This is not a shoe store, but they sell shoes to go along with suits. So it seems to me that they specifically select the finest dress shoes for display. They’re not selling Men’s Wearhouse brands, but any nice brands you can think of. It’s a store catered to men who needs to look sharp whether for an event or an everyday look.
4. Price — Don’t buy at full price. Look for sales in your mail/​email. You can buy things half off or more on specific holidays. Shop smart!
5. Timely Manner — For my Suit to be ready is 7 business days. A little over a week. I guess it’s OK considering the number of suits or events they go through. I had a chance to try on a suit before I got measured. Color and size is nice. Once the suit comes in, I’m pretty sure I will get to try it on again to see if it fits properly. This is the norm.

If you want to have a terrible tuxedo rental experience, this is the place to go.
Apparently, trying on a tuxedo before renting it is unheard of. When I asked she said that they don’t let you try it on, you can only do that when you pick it up before the wedding. I told her that surely they have a similar suit I can try on. After complaining and telling me «we probably won’t have your size» (I have never had a problem finding my size at a Men’s Warehouse) she found a pair of pants for me to try on.
The sales associates here are unaccommodating and unprofessional. DO NOT RENT FROM HERE. Go to Al’s formalwear down the block and ask for Russell. They are cheaper and more helpful.