Mattress Firm Uptown East

Exceptional customer service. This location has all the different models on their showroom floor.
Chase and Curtis were both very helpful… know their stuff!

Thanks for the great service! Chase and Curtis are awesome! They provide a lots of information. Helped us make a quick decision!

Easy to find. Located right by marshalls and old navy. Staff was knowledgeable, nice and helpful. Worked with us to get a great deal on 3 mattresses. Did not feel pressured to buy more than we needed even though they did mention what else they had to offer.
Store is clean and organized. There are a lot of good deals already based from the posters on the Windows from after the holidays.

They are so well informed, Curtis Buford help me and he knew what he was talking about. I was so pleased! Bought a Tempurpedic! The best! Come by!

Chase is very courteous and is an ideal guy to have at the store. Made me feel comfortable and helped me pick exactly what I was looking for. Happy customer!

These guys were so amazing and so helpful I told my husband we were just window shopping walked out with a mattress and a pillow top. Thanks again Chris

The ones I saw were $ 2500 for a high end mattress or $ 300 for a Crap mattress. I told the sales guy I didn’t want to see it and he pulled out out anyway. I didn’t even want to sit on it. You could tell by looking at it, it was Crap and it was. Then he laughed at me and said I can’t get a nice mattress if I only wanted to pay that much. He made me feel cheap. But I’m not, I’m smart and i went to Texas mattress makers and you get a great mattress for that price. I’m 30 not 19. I want a queen not a twin. I think the guy at the store thought i was much younger so he tried to treat me like i was stupid. Happens all the time. I also don’t like pushy sales people. I only walked in the store waiting for my über. It’s like a car dealership.

I got the Queen Set special mattress firm right outside my complex was promoting, and while I can say the quality, is a step up from air mattress. a very small porch step up. I can feel every spring, and it isnt the best. I suppose for the price, I got what I paid for. the advertised price was 198 and with the no tax deal they have it should have been just that. But of course, here is where the forced up-​sale comes in. Conveniently– the box spring that would have come with that mattress (wood) wasn’t in-​stock and so I was told I would have to «upgrade» to a steel one for an additional 30.00. Great deal I supposed, but when I went in to pay 198, I came out with a 220 receipt. THEN. that box spring wasnt in stock either so I had to wait for it to be delivered (as if the other couldnt be delivered). I was also offered delivery for an additional 60 which I understand is just wha you’d offer as a salesperson, but I explained I lived LITERALLY right in the gate. Here is my apt gate —, & THIS is mattress firm, I dont have to cross the street, go up the block, nothing. Overall, I was slightly annoyed– but I got what I paid for. She was a real sweet girl, I’m sorry I can’t remember her name– but it was a low pressure situation with too many hiccups for my style.
Would I buy again? — I’d probably look around more first.

After sleeping on the high-​end mattress for nearly four months, the odor of what we’d describe as petroleum products still lingered on the king-​sized mattress we bought at the end of June, although the queen-​size was fine. I went by the store, explained the problem, and with absolutely no argument at all, a truck came by the next day with a brand-​new mattress to replace the four-​month old one. I’ve got to admit this one also has a smell of petroleum gas or something similar, but it seems to be disappearing fairly quickly.
I’m really impressed with how Mattress Firm handled the issue – no argument whatsoever. They just looked up the record of the purchase, and asked «Is tomorrow between 9 and noon okay?» They showed up about 9:30 AM, as well.

My niece ordered a mattress from Allen on April 17 and it was suppose to delivered to the store the following week. It states on my order form that we are to pick it up. Well it never gets delivered and I speak a Derek on April 24 and I even go into the store to speak to him. I live about 60 feet from this store that I purchased my mattress. He said they will deliver to the Rice store which is about 20 minutes away!!! I said why would I go there when I live right next door to the store where I made my purchase. When I tell him how I change my schedule to pick this up and how disappointed I am in the service, he give the I understand speech !!!. I said to him I ask to pick this up so I didn’t have to pay to have it delivered and he offered to have it delivered at 40 dollars… half of what they charge !!! Why !!! Then I call the next day and spoke to the manager Michelle, well that didn’t do me any good. She proceeded to tell me the Rice store was just a 10 to 20 minute drive and how I could there. I grew up in Houston … I know how to get there and if I wanted to drive to pick up my mattress there I would have purchased it there !!! They didn’t offer to bring it free of charge because I had use my Groupon. However, once my niece was driving there Derek called her and offered free delivery !!! This store doesn’t offer any customer service and I would not purchase from them !!!

My fiancé and I needed a new mattress and decided to randomly stop into this location to take a look. We didn’t realize we had arrived before the store opened, but when Michael saw us outside, he got up and opened the door even though we were a few minutes early. He immediately welcomed us and lead us to an area where we could test out different types of mattresses. He let me and my fiancé take our time and told us to let us know when we had narrowed down some choices. It was great to have him there to answer questions and he was never pushy! We decided on a type of mattress and Michael showed us a range of choices. We ultimately settled on a queen Serta Apple Valley memory foam mattress for just a bit over $ 800 which included the queen bed frame. Mattress Firm was even offering a tax free deal even though the state tax free weekend doesn’t apply to mattresses. We also were able to get our mattress delivered for free on the same day, which happened to be a Sunday evening. The great service didn’t stop when we left the store. The delivery driver called 30 minutes before he said he would arrive and arrived as promised at the early end of the 3 hour window we were given. The delivery man was very fast and even put on booties on his shoes before he entered our apartment and laid down a rug in our doorway. In a matter of minutes, our new mattress was set up and they were able to take away our old mattress. Finally, I signed the delivery paperwork and was given a 20% off coupon for Bed Bath & Beyond and two mints. Love them! I would definitely recommend Mattress Firm!