Macy’s

I refuse to do business with Macy’s ever again. I saw a veteran get refused the 10% discount because it expired the day before but they gave a 10% discount to non-​US citizens waiting in the same line because they were nonresidents.
When the same veteran asked if he could get that discount they said no, that it was only offered to non-U.S. citizens with a passport. Needless to say this customer left without making a purchase and so did I.
I confirmed this by speaking with the store manager Robert Beaupre. I was told if any US citizen wants to receive the 10% discount they can if they apply for the coupons in the executive office located in the Galleria Macy’s store… however a nonresident would conveniently get this in the checkout line. Robert explained how much they value the business they get from international travelers, primarily from Mexico. When asked if he valued the business of Houstonians or veterans he had no comment.
Someone should sue Macy’s for price discrimination.

Not one of the better Macy’s. I’ve had issues here before with staff being unhelpful. I still enjoy going here. Their clearance section is great.

Oh how I live Macy’s. My sixteen year old daughter loves it more than me after our trip on ⁵⁄₂₀. They have a big sale going on in the men’s section. Also, if you are looking at cologne, expect to be asked, «Is their anything I can help you find», at least 6 times, by 6 different sales people in a 15 minute period. Geez

Walked in to the MAC and Lancome booths I will never return to neither! First went to Mac to see if they had a few lipsticks and eyeshadows I wanted I forgot to pick them up a few days before while I was there. All you see are the sales people wasting time with a bunch of teenagers who will not buy anything. I saw the lady that helped me the last time I spoke to her and was being friendly she just looks at my son smiles but just keeps, walking past me. I spent over 300 a few days ago! How rude on top of that I didnt earn any MAC select points because this MAC is part of Macys! I just might return my items and order online to get my points. Then I walk over to the Lancome counter the Indian lady is standing there talking to another employee she looks then keeps talking then she says to the employee shes still there? She looks at me and said yeah what do you want? I told her I wanted the 24 hour foundation in shade 450 she okay I am finishing on a client and storms off. Im sitting there like what client you where just chatting with another employee for the five minutes I was at the counter. This place is a joke dont come here if you want to spend money just go to Nordstrom Juan helped me get the things I wanted plus more! Fyi Sephora sales Lancome I just bought it there and gained more points.

This is my first time actually purchasing from this Macy’s location! The day before I was in Macy’s in memorial and I asked a lady if they carried Inglot because I wanted their #77 gel liner. (Blackest and creamiest gel liner you can get btw) lady looked at me all weird and corrected me saying indigo… I said no, inglot… So anyway I left.
I looked online and the galleria location was the only one who carries inglot! I quickly purchased for I store pick up the next day.
Thursday, March 24, 2016. The day of pickup, I found the inglot kiosk and was introduced by this lovely older lady (forgot her name already) that takes care of the inglot station. I just loved the way she greeted and said her name and asked for my name. Her customer service was so down to earth, yet professional, friendly and inviting! She wasn’t pushy and got what I needed to pickup and in the meantime told me if the gel liner ever gets dry their was something to drop in there to make it creamy again. I never shop at Macy’s, but I am definitely going to shop more at Macy’s now just because of her.
Way better than saks snobby people.

Leslie was the nicest guy ever ! He was the first to great me and give me such a warm welcome. I was passed off several times and he helped me no questions asked ! Thank you !
LET ME MAKE THIS VERY CLEAR. I ONLY GAVE YOU GUYS 5 STARS BECAUSE OF LESLIES OUTSTANDING CUSTOMER SERVICE. Keep up the good work Leslie and I hope great things come you’re way !

It looks like a Wal-​Mart post-​tsunami in here.
When we were waiting in line to buy our things, it took forever because the two cashiers in charge were incredibly slow and didn’t seem to pay attention to the line of impatient customers in front of them.
We asked if they had an extra bag after our purchase and one of the employees just looked at us like it was the most difficult and confusing request she’s ever had to comprehend.
This place is a giant mess with slow and ridiculous service.
Pass.

The access on my cell phone was dead-​zero and the WIFI also a dead-​zone, too.
All of the Macy’s have issue w/​WIFI or Cell Phone available.
Fire your IT Infrastructure Group.
I do NOT have any issue in Nordstrom.

I’ve never seen sales representatives so rude to customers. Nordstrom, Lord & Taylor, and even JC Penny are leaps and bounds better than this place.

Macy’s has always been my go to place if I can’t find anything at the Galleria. You can always find a deal here! The selection is large and you will most likely be able to find something within your price range. They always have coupons, discounts or sales. If you don’t think you’re getting a good enough deal, log on to «retailmenot» and find a coupon. Macy’s always has coupons.
The galleria can be an unpleasant place to park, so my advice is get there when they first open or close to closing.

Tried to cheat us by not giving us the advertised 40% off sale price, probably assumed we were rich Chinese who don’t read English.
Also the free wifi doesn’t work.
Yes I know I’m petty.

I love shopping at Macy’s, there prices not cheap, but they have excellent clothing material!
I would check it after Christmas they always have great sale!
I’ll keep shop here tell they open the river oaks mall!

Being that this Macys is in the Galleria, it is obviously one of the best Macys there is. It is huge and does not lack in anything. It is 3 stories which allows every department to have ample space. I usually think Macys junior section sucks, but this one isn’t bad. There are things I would actually wear and I’m not a junior anymore. The shoe section is especially good, but be aware that it is a high pressure area. The sales associates will swarm you in order to make commission off of you. The other thing that I like about this Macys is that they are attached to a major parking garage. I can usually find a spot in this particular garage.

Most Macy’s are pretty good but this location is very poorly run. My wife was trying to purchase a necklace and bracelet and it was nearly impossible to get a salesperson to help us. We even saw another customer take a picture of the items they wanted so they could go to Nordstrum’s to purchase it. We asked several of the Macy’s employees for help but they would find some reason to dismiss us. I would not bother coming back to this location in the future.

Nice more varieties. But expensive due to galleria area. Busy on weekends go on weekday.

I Hardly come to Macy’s but I came in to redeem a gift certificate form my bday. I went to the makeup counters and all the staff was very helpful. I must say Cory took the lead and really helped me find exactly what I was looking for. He took the time to help me find a makeup brand that was for my skin tone, applied the makeup on me, and told me when the sales are happening. Cory also added me to a calling list and I now receive phone calls from him. Would have never went back of it wasn’t for his excellent customer service since I’m not a Macy’s shopper. But I now buy all my makeup there.

Disgusting store. Really annoyed by the annoying crappy music they play so loudly. Clearly they want patrons to do their shopping and get out quickly. Nothing worse than having to be forced to listen to someone’s bad taste in music. Their constant sales not worth the aggravation.

After my previous experience at this location, I didn’t think that the service could get any worse. But as George Takei would say, «Oh my!» Or as this happened at their lady’s department in the perfume section, «Eau my … «
I was there shopping for a particular fragrance which my sister really likes. Now I don’t usually go buy perfumes for women so I am not sure what the difference between Miracle and Miracle So Magic is but I can tell when you are trying to sell me Cool Water as Flowerbomb. But I digress …
Upon approaching the counter the lady over there just kept talking to the customer she was dealing with which is perfectly understandable but instead of saying, «I’ll be with you shortly,» or anything at all she just completely ignored us and went to deal with another customer who came after us. We were waiting for a good ten minutes by this point and my bf says «EXCUSE ME» to the lady at the counter and she basically rolled her eyes and walked away.
At this point I just turn around and walk over to Estee Lauder and get whatever I need and walk away. NEVER EVER RETURNING TO THE BUY ANYTHING FROM THE COUNTER AT LANCOME!

3 words — – Deceptive sales practices
For the big ticket items, they will quote you a price, lie about what all that price includes, try to force some unnecessary insurance down your throat while taking all day to ring up the sale. If you are using a gift card, add an extra 7 minutes for each gift card. Then, when your purchase arrives a week later missing a key component, they will claim they made a mistake and you will need to pay additional hundreds of dollars for the item they supposedly over looked if you want it— in a week
Ridiculous

No one starts hating people until they get their first job. It’s usually in retail and it makes you want to pick your eyeballs out with a fork. I can only imagine working in the shoe department of a retail store is the worst kind of retail hell – smelly feet, bitchy women, and mismatched pairs for days.
Because I understand how horrific this job must be I always try to be «that customer:» the awesome one that empathizes with you, is extremely patient, and jokes with you about how shitty your job really is. So here I am at Macy’s, minding my own business in shoe hell looking at the clearance boots and up walks Ashley, shoe hell worker bee.
She’s tall with a bad ass haircut and chill demeanor. I like her immediately.
We talk about the boot I have in my hand and I ask if they have it in a smaller size. She uses her Telxon and says yep and heads to find it.
Now, clearance shoe shopping is not like normal shoe shopping. During the clearance events they set up racks and racks of shoes but not pairs of shoes, just one at a time. You find a shoe that you like and pray they can find the box with the partner shoe in it so you can buy them. Ashley brings back the box with the size I wanted, but it’s only got one shoe in it, poor girl has to go on a scavenger hunt for the other one because it isn’t on the rack with the others, oh no, it’s somewhere back in the warehouse AKA shoe hell limbo.
Ashley put on her game face and emerges from the bowels of Macy’s shoe warehouse ten minutes later with my other boot. My response to her? «That’s some baby jesus kind of magic right there!» These boots were a STEAL so she made my night going above and beyond the call of duty. I told her I’d write her a Unilocal review and here it is.
Get down with your bad self, Ashley!