Mac Haik

Me and wife were very disappointed and unhappy with the service we received in buying our first jeep. If we are rating your sales person from 1 – 10, I would give them ¹⁄₁₀.
We have to wait for 7 hours just to buy the car and then ending up that we have the wrong model of the car. Lack of explanation and dishonesty among your sales persons made us comment like this. The salesman who assisted in particular was not doing what he is supposed to do as a salesman and that is making his customer happy and satisfied. We told that we want a Jeep Patriot with 2.4 engine and adjustable driver’s seat and in Silver color. Me and my wife were so hungry while waiting for our car to be ready. We got out of the dealership around 3pm, we were there since 8am! Upon checking the car after we left I noticed that the model that they gave us has no adjustable seat so we went back to your office before 5pm. They checked the seat recliner but eventually he BROKE it. They told us to come back the following day to fix the problem! I ended up driving the car uncomfortably because I can not adjust/​recline my seat. Our day was useless because we did not get what we want and it is a HASSLE to come back the following day and wait again for hours!
The following day we went back and they told us that they can not fix the seat recliner and we have to wait for the part to be delivered! how unprofessional!!! they were offering us a different model of the patriot which is a SPORT SE with seat adjuster but with a 2.0 engine. Good thing I checked the engine otherwise I will end up having the wrong model of the car again. They told us that they will give us a higher model which is a Latitude but the price would go higher! We told them that we can NOT go higher with the price anymore because it was actaully their fault because they gave us the wrong model.
So we ended up with the higher model of Patriot but our payment was also adjusted. The total price of the car went higher and our GAP insurance was removed! We are extremely unhappy with our experience with your service. We will not recommend you to our friends and family.

No car dealer can please everyone, every time, and stay in business. Not every deal is doable. I also understand that most people that leave feedback for car dealers are mad about something and want to vent.
I went to this dealership to look at a used car and made them an offer that I thought was fair but ended up that we didn’t agree on a deal. The two sales people that I dealt with were very professional and treated me with respect and kindness. I left the dealership and had been thinking about just buying a new car instead of used and had already visited other dealers in the area and knew what I wanted and a fair price that I was willing to pay. I went back to Mac Haik Dodge Chrysler JEEP and gave them a second chance at another deal on a JEEP! The same 2 salesman that I had talked to earlier made the deal happen and everything went smoothly. Everyone that I met or ran into at the dealership was nice and professional and had a customer first attitude which led me to write this review.
Bottom line is that not every time can a deal be made but when they can they will do whatever it takes within reason to make you a satisfied customer just as I am. Pleasant, painless, no pressure, straightforward, no gimmicks or games. I am not big fan of Dodge or Chrysler by far (personal preferences) but would say this is a great dealership to do business with. PS: I have not been asked or compensated in any way to write this review and I do not work for them or have any ties to them whatsoever. Just tired of seeing bad review when maybe it was self inflicted??? I have nothing but good things to say about my dealing with Mac Haik dealership.

As a small business owner I have purchased many vehicles. I have dealt with several dealerships and just as many sales people. My experience buying a vehicle at Mac Haik was great. The salesman that I dealt with was Derrick Roberts. He helped me find the vehicle I was looking for quickly, gave me a great deal, and within two hours I was driving off in my slightly used Chevy truck.
There was a small problem with the brakes that I noticed after I left the dealership. I called Derrick, he asked me to bring the truck in the next morning. After looking at the problem and determining that a part was needed to complete the repair, they provided me with a loaner until my truck could be repaired.
In my opinion the dealership did the right thing even when they were not legally obligated to do so. Derrick was extremely helpful, professional and a pleasure to deal with.
If you want a great car buying experience request to speak with Derrick Roberts and you won’t be disappointed.

They pulled the bait and switch. They said less than ten minutes before we arrived at the dealership that we would be able to test drive a car I was interested in. When we got there, they said that car had just sold at auction. Just for fun, we looked the next day on
and the car that was supposedly «sold at auction» was still listed. I called again and the said they still had that same car to test drive! It was a shameless lie to get us into the dealership and try to upsell us.
Even after we left they tried to get us back into the dealership by suggesting that we never gave the key back to another car that we test drove.

I had my vehicle service at this location, it was a great experience. Everyone was so helpful, Ray Barrera was the service agent who assisted me and was excellent! I would highly recommend this location!

CONTEST IS A SCAM !!! Do not go off symbols they found a loophole to go off that «confirmation code» not the symbols

I just wanted to say hands down I had a very pleasant experience when I came to purchase my car. My salesman Anthony berry was awesome and very honest. He was able to get me the note I wanted and also a car that was fit for me and my kids. He was able to get everything finalized in no time he made sure I was aware of everything, there was no hidden gimmicks. It was a smooth process and I appreciate a salesman that’s honest and treats the customer like they should be treated. Hands down I will refer anyone that needs a car to mac haik dodge and will defiantly refer people to Anthony.

I wish I had read the prior review but I hadn’t started using Unilocal yet. My bad!
All I can say is don’t be in a rush and read the fine print. Jose in the finance department told me lies about the master craft warranty. My vehicle is my office and I cannot conduct sales calls without it. Because of this I made sure to purchase a warranty that would put me in a loaner vehicle if the work was to take more than 4 hours. Reading back in the warranty now I see it says if the vehicle were to be left overnight then the rental would be reimbursed up to $ 40 a day. Not at all what I was sold on. To add to the incompetence I had to come back to the dealership 3 times to sign paperwork over and over again because Jose said the bank was making him increase the length of the warranty. This dealership is 30 minutes from me so not exactly convenient.
Overall I would say shop around. Car dealerships will need to survive on good service in today’s market. It’s important that we as consumers band together and put an end to the lies and deception.
I confronted Jose about the fact he told me it was four hours. His response was if I don’t like the warranty I could get my money back as he pointed in the direction of a girl sitting at a desk. It wasn’t how can I help or what can we do to make this right. It was a very pissed off tone telling me to go get a refund… So unprofessional.