LSO – Regional Shipping Services

«Reliable»? WHAT A JOKE. I’d rather have an illiterate five-​year-​old deliver my package than these fools.
They left a door tag yesterday that states «We will try again: NEXT BUSINESS DAY». Stayed at home today just so I won’t miss the damn delivery. It was 5 p.m. and only when I called the 800-​number did they say they’re not even attempting delivery. WHAT THE HELL??? Oh, and that they’re not attempting again, EVER. That I should pick up my package. EXCUSE ME?
I asked for tracking number (Airbill?) then checked online to see if they were trying to fool me. Yup, they surely tried.
The purchase was made on the first of this month and according to their tracking, there should have been a delivery by the 12^th. I wasn’t home, my fault for HAVING A JOB. At least I do mine!!! But no one left a tag.
The next three business days I was home. They didn’t attempt at all (even said so on the online tracker). They only contact the seller A WHOLE WEEK after their first attempt to say that they’re having trouble delivering. They’re pretty much saying that my package was sitting in their truck for days. THANKS!
Then again on the 20^th, they «attempted». BULLCRAP ON A STICK. How can I miss their delivery if I was making breakfast and the door is literally five feet away from the kitchen? And again, NO DOORTAG.
Pretty much they made delivery attempts on days I am home. I didn’t hear a knock and they didn’t leave door tags either! I live in a complex so it’s gated and the only way for the truck to enter is by calling the management company for a gate code. I’ll bet the truck driver just stayed by the gate and said «we attempted“and left.
I know it’s Christmas and it’s crazy. Doesn’t mean the customer service should suffer. Twenty years in the business and NO Unilocal reviews… hmm… that says something. Well, here’s one from me. I wish I could give you negative but well, ONE STAR should do. MERRY CHRISTMAS, I guess.