Louetta Automotive

Just came back from getting an oil change and I must say they do the extra mile to make sure you aware of what they are doing and what may need to get fixing in the long run, that is an automatic plus in my book. I strongly recommend to individuals who are strong minded about a good reliable place!

I was satisfied with the work and the time in which it was done, however they charged me nearly double what any other repair shop would. I had no choice because my car couldn’t make it anywhere but the nearest shop. $ 300 to replace spark plugs is ridiculous. Approached them about the price and they did what they could to explain to me the cost and said it was because they had to relearn everything. Gave me free oil changes which helps but still feel the price was still high.

I was very pleased by the service I received at this location by Anthony. He provided great advice when it came to deciding between performing very costly repairs or applying that money to down-​payment on a new car.
I took my car in for Check Engine light issues. They were able to diagnose ALL the issues I had been experiencing within 3.5 hours, without me giving descriptions to any one of them at drop-​off. There was no-​upselling, and the explanations were clear and easy to understand.

I stopped here for an oil change and inspection. I went in the early afternoon so it wasn’t busy. It took an hour and a half to knock them both out. That was longer than I expected. The waiting room was comfortable. It was about $ 20 dollars more than I could have got somewhere else even with coupons in the mail. It was convinient though. The guys seemed honest and didn’t try to badger me into buying something I didn’t need.

Went in for inspection and they ran all the test I had to pay for and then denied me inspection due to tires. Should have let me know about tires first. Snakey business.

We went in for a basic oil change on our Lexus. The guys were very friendly and accommodating and had us in and out in about 40 minutes. However, after being told that we ONLY wanted an oil change and nothing else, they still came and asked us if we wanted the air filters changed. Now, the only way to see that the air filters need changing is by taking them out to look, which requires going into the glove box. The fact that they went into the glove box without asking is highly intrusive and downright annoying. Indeed, when we got back to the car it was clear that everything had been taken out of the box and put back in.
The cost of the oil change was $ 62. A little pricey, considering it’s not even a dealership. So, even though the guys were friendly, and it was nice having somewhere to go that was close by, we won’t be returning.

This place is near the house and that’s why I go here in addition to the great service. They have great evening hours (open til 7) during the week but I typically go on Saturdays. I have gone mid day on Saturdays which I would expect them to be super busy, but I can get an oil change and my inspection done and I’m in and out quickly. Keep an eye out in the mail for coupons off services!

Pricey but good, friendly service.
Started getting my oil changes here for the convenience of their location. After all fees, tax, etc — it’s close to $ 40 for the basic, which is about $ 5 – 10 higher than most places. With this they do also top off fluids, air, and inspect for any needed maintenance. They’ll quote you their recommendations and explain why they’re needed, but then are not pushy to sell them to you. I appreciate that.
Overall, one of the easiest experiences I’ve had at an automative shop. Will be back.

Agree with others about writing a solid review at a place where you could spend some serious $$ on a car repair. However, I used these guys today and I am pleased with their attention to detail in customer service, honesty, and clear explanation. Unlike a recent trip to a zoo-​like dealership atmosphere — this place gave me exactly what I needed — a working car at a fair price. Shuttle rides were also friendly and very helpful. The place is clean and the workers are professional.

If you need fast, courteous and honest auto work done, look no further than Louetta Automotive. I come here to get my maintenance done on my cars. Oil changes, brake work, tire rotations – all of these services and more are done in a very reasonable time frame. State inspections are also done here in a very expeditious manner.
What really sold me on Louetta Automotive was how they helped us out when we needed it most. The catalytic converter was stolen off our 4Runner and they did a wonderful job working with our insurance adjuster. We dropped off our vehicle before closing and it was ready next day. I hope that something like this does not happen to anyone else… Should you find yourself in a similar situation, you can trust Louetta Automotive to take care of your needs.
Their waiting room is clean and comfortable. They also provide a shuttle service to and from your home.

Very Honest is hard to come by. Louetta Automotive is a reliable place for any auto repair .My car –Audi A4 dies on battery after coming out of storage after 6 – 7 months. Just called in the Louetta auto service center to see if i can walk in with my car, and i was welcome with quick response. Just handed over my keys to Kevin and told him it was under storage for 6 months and need a jump up battery to start.
Then I came back home after two hours i get review on my car and some suggestions (State and maintenance inspection, oil change, Fuel/​Air induction etc) that are appropriate for my car and safety from Kevin. Then he assured me the car will be ready by next day noon and so is it. meanwhile i had some voucher, and I found a living social $ 25 voucher on the same Louetta automotive for value of 100. Next day I get a follow up call, saying my car is ready and as said it is. As I see, my car washed and cleaned, in driving condition. Happy with service and the customer response. And I appreciate their straightforwardness. Strongly recommend this auto service center @11 930 Louetta Rd for any of your auto concerns.
Service is excellent, very professional, prices are accurate, they are not like other branded auto service centers who will just scare you away with their prices and corner you on your safety concerns, if we don’t take up on their suggestions .I will take my car next time to Louetta auto center for any future repairs, even if i don’t have any voucher or coupons to spend. Very trustworthy, which means a lot for a customer like me.

While out Christmas shopping on a Saturday night, my car broke down thanks to a broken battery cable. On Monday morning, Christmas Eve, I called Louetta Automotive based on the reviews here on Unilocal.
The car was picked up by a towing service at 9 AM, I received an update call at 11, and my car was ready for pickup at 1. Regardless of how easy or difficult the job was, a ~4 hour turnaround time (on Christmas Eve, no less!) blew away my expectations. On top of that, they were very friendly and clear, and the price was fair. Most importantly they saved my annual Christmas trip to see my family, and I can’t thank them enough for that.

If you ever find yourself in North Houston and need a good mechanic, I highly recommend Louetta Automotive. Their service is impeccable they spoil their customers, and they are reasonably-​priced. A good mechanic is hard to come by, so I’m really happy that I found them so quickly!
They also have high ethics. While shopping for a new car, I was considering a BMW. Because of my previous experiences with this mechanic in terms of quality repairs and their high customer service, I thought I’d call and get their opinion. I called and asked them their opinion about BMW’s and also their take on repair costs because I’d heard they could be quite pricey. The guy at Louetta Automotive told me that, yes, BMW’s require a lot of service and that the service was very costly when compared to other vehicles. He joked with me, «Not that we don’t want your money, but if you bought a BMW, we’d be taking A LOT of your money» and then added, «I’d buy something else.» I then asked him about some other vehicles I was looking at and he told me what to expect as far as repairs for them too.
They are in the business of selling car repairs, but they also know that being ethical is not only right, but the best way to keep their customers, and get more referrals, which means more business for them in the long-​term.

I was having problems starting my car and and it was running rough. They wanted to replace the cyliner heads on my truck. That would be $ 3,400 of labor and parts!
A family member diagnosed the issue to be a $ 35 fuel injector! We replaced it and the truck starts every time, the gas mileage is better, and it runs smoother too!
I would not recommend them to anyone and I am not going back!

I decided to try this place after we moved over here. I didn’t know any of the mechanics in this area, so Unilocal really helped. These guys are nice, honest and really try to help you. They don’t tell you they will do something and then don’t do it. They don’t just assume you want everything that they think is broken on your car fixed, they ask you first. As much as I honestly hope I never have to get my car fixed, I know that when I do I will come here. They have a small little waiting room with free coffee and tea, and they even take you home. You can call them anytime and they don’t seem annoyed by you wanting to know their every movement. Truely don’t have a bad thing to say about them.

Automotive shops can be a bit intimidating for anyone. I brought my vehicle here for a few things. 1. my check engine light was on and 2. I had to get my vehicle inspected. The staff is friendly and thorough and did a wonderful job of explaining to me what the issue was with my vehicle and also alerted me that it was time to get my back brakes taken care of also. They ended up keeping my car overnight to complete the work and had given me a ride home and picked me up when the car was ready. Overall I believe they did a good job. As for the pricing, what I had to get done apparently was costly but in terms of the other repair (brake job) I think they were fairly priced and would definately use this place for my automotive needs in the future.

It truly is tough to write a review on an automotive place. First of all, who enjoys getting their car worked on? But, I will say that this place rocks! The staff is very nice, very thorough, and most importantly, HONEST. The first time I went here, I went for an oil change and an alignment, as my friend said I needed one. Once there, they told me I didn’t need one, when I could have easily just handed them $ 60 for something I didn’t even need. That meant a lot to me, as I know of many, many auto places that have taken advantage of my lack of automotive knowledge.
I have since been a regular here, getting oil changes, fixing my tires, etc. They are my go-​to place! Plus, they’ll give me a ride home and pick me up if the work takes more than an hour or so… Bonus!

This is the place I go to get my car fixed. The guys at Louetta are friendly, very straightforward, and never pushy. They explain any issue with the vehicle and allow you to decide the best course of action. I have never felt taken advantage of or felt that their work was overpriced.
I bring my cars here for everything from an oil change to major repairs. They take «reservations» for oil changes, and will drive you home. My wife has had them drop her off and pick her up from home with kids, carseats, etc. and they are glad to do it.
Their oil changes take a long time, up to an hour. They check lots of other things on your car, but if you don’t have the time, you’d do better soemwhere else.