Linda Nguyen – State Farm Insurance Agent

Poor customer service. They have been handling my car and renter’s insurance for 3 years. I called because I am moving and need a new renter’s policy. They took all of my information and said they would call back in a few minutes. I never received a call back. I called again that same week, explained what I needed to do again, explained that I called earlier in the week and was promised a call back that I never received, and was told again that I would receive a call back. I never received a call back! I also inquired about why my 6 month car insurance premium has increased $ 120 dollars when I haven’t had any tickets, claims or any type of violation and I’m driving the same car and living in the same zip code. I understand offices get busy, but there are are so many other insurance companies I could go with. I’m definitely exploring other options. I need proof of insurance in order to move into my new apartment. This office’s failure to «call me back» is putting my move in jeopardy. I need a more reliable insurance agency. I shouldn’t have to keep calling to deal with something simple and routine.

I have been with Linda Nguyen State Farm for years and am a very satisfied customer. Linda and her team are very friendly and professional. I highly recommend them for all of your insurance needs!