Lighting Unlimited

A very knowledgeable and attentive staff person has helped me navigate the store’s abundant options on each of my visits. Each has been able to provide a price lower than the «sale price» listed on the tag, and competitive with online stores. However, most of the brands and options carried here are substantially more expensive than those available at the big box stores. I’ve found the store especially helpful for pointing me toward the best dimmers and lights for each application, which is especially appreciated now that new LED technologies have expanded the available choices.
Update: For any lighting installations, ask Lighting Unlimited to put you in touch with Raymond, who works at the store. He does a superb job with installations, all done professionally and quickly and with great advice as needed.

The store was fairly busy on a Saturday afternoon so I didn’t interact with any sales associates and was able to browse in peace. They have a huge room devoted solely to chandeliers so if you are in the market for one, they had TONS. Small, large, gigantic… you name it.
Their selection leans more towards fixtures. The table lamp selection was a bit more limited and I didn’t find what I was looking for. The lamp hunt continues…

We have purchased several items from LU. Especially helpful were Gabby and Craig. We will definitely be back for more!

I have had two experiences here. The first was very good; they were attentive to my needs and very helpful. 4 stars!
The second time… I walked in, browsed for 20 minutes, waiting for some help. Which never came. It wasn’t busy. A number of times, an employee would walk by me and not even look me in the eye, and just keep going. So after 20 minutes, I left, never having anyone come remotely close to approaching me.
Two salespeople watched me walk out. 0 stars! So an average of 2 stars.
But i won’t go back here again. There are many other specialty lighting stores in Houston who will most likely be thrilled to help me. I don’t need to be ignored.

(3−11−15) Really bad and unprofessional experience with Lighting Unlimited, to include management… No attention to customer service/​care. No interest in client business and/​or repeat client patronage… Was reported to the BBB and social media for consumer awareness and ratings…
Lighting Unlimited
4711 Richmond Ave.
Houston, TX 77 027
713−626−4025

We’ve been in the process of remodeling our house for about 2 years now… the pace has been slow for multiple reasons but I think the main one is my indecisiveness to commit on fixtures & styles.
Anyways, the light fixtures in our house left much to be desired (think early 80’s brass ceiling fans & large ugly globe lights) and I was on this quest to find a signature piece to hang above our breakfast table. I kept going to all the wrong places to look (namely Lowes over and over again because these lighting stores intimidated me) before I FINALLY gave in and decided to make the trip to «Remodel Row» (what I’ve lovingly dubbed the stretch of Richmond with all the lighting & remodel stores just after the railroad tracks).
Lighting Unlimited was a huge surprise to me and the selection they have is unparalleled. You would think that with the sheer volume of choices they have available it would’ve made my indecisiveness spin out of control but oddly enough the opposite occurred… I purchased my signature piece to go above our breakfast table in addition to a new outdoor fixture and 2 hanging pendant lights to go above our cooktop. The selection was so diverse and showcased so many different fixtures we’d never seen before that I was like «Ok, wow… if I don’t find it here, it doesn’t exist».
Ah yes, lets not forget a large component of this purchase… everything of course always goes back to price. I was not (nor probably ever will be) in the market to purchase an $ 8000 chandelier. Although Lighting Unlimited definitely did have these pieces available they also had quite an array of more affordable fixtures anywhere from $ 100-​$ 1000.
My only quibble was customer service. It by no means was bad (in fact our sales rep hooked it up with an additional discount!) it just wasn’t «outstanding».We were approached by several employees who asked if we needed help and they were available to us when we found our pieces but… I don’t know… it just didn’t give me the warm fuzzy feelings.
Anyways, I really liked this place. I’m excited to get the lights out of the box and get them hung up so our kitchen can finally be complete! Should I ever need another light fixture (I’m sure I will) I will make sure to visit Lighting Unlimited first.

Awesome selection of lighting, über pricey, but most of the nice stuff in life is!

very rude manager. Will never shop there again.

We’re half way through a whole-​house remodel and have successfully dealt with dozens of vendors. Not one problem. Until now. So believe me when I say this is the worst experience — by far — dealing with Lighting Unlimited. Fortunately, the purchase didn’t amount to much.
I ordered 6 lutron switches. It took over 3 months to receive the order in dribs and drabs. First, the order-​taker Leonard wrote the order incorrectly. It took 3 calls to straighten that simple matter out and get an email confirming the correct order. That was the first sign of a pretty sloppy operation.
It took repeated phone calls to a series of lackadaisical, indifferent clerks (Amanda) to check on delivery of the back ordered items. I finally got a «firm» delivery date from Don. Not so firm, it turns out, as the final item came weeks after that date. Poorly packaged. Just hope it works.
No one took responsibility, no one apologized for the inconvenience.
Do yourself a favor — purchase elsewhere.

Purchased a wall plate which accommodates six switches. Oops, I only needed five. SIX months ago I called and got an RMA and sent back the piece. I get an email yesterday from Don the «internet Manager» saying he can’t accept the return so late and asked me what I want to do with it? Huh? Don can start by working on the company’s clocks and calendars as he has no apparent concept of time or timeliness. But couldn’t he have just looked at the date on the package? No.
Hopefully someday he will understand the esoteric theory that the customer might not always be right but it literally pays to treat them as if they were. He didn’t.
I asked him for his supervisor’s name and surprise surprise no return email.
Be wary when dealing with companies that have narrow-​minded «managers» like Don.

Wow.
Seriously, wow.
That’s about all I can say when I think about how amazing Lighting Unlimited was. Wow.
Let me just say that if you get overwhelmed easily, this isn’t the place for you. There are lights EVERYWHERE. Which would seem like a no brainer for a lighting store, but in my hunt for awesome lamps, I’ve found that it is not necessarily the case. And can I just say, THANK YOU for not over crowding the store the point where a klutz like me is afraid to breath?! Yes, that’s a major plus in my book.
This place is enormous. There are different sections divided up with chandeliers, lamps, track lighting, etc and all pretty well organized. I was a little disappointed by the somewhat limited selection in more modern fixtures, but considering this is Houston (and how many lighting stores I’ve been with nonexistent cool lighting), I can’t complain too much.
There were mini consultations going on throughout the store and the employees seemed busy, but not rushed. The quality of the fixtures was pretty unbelievable and though a few of the items gave us sticker shock, I thought it would be worse. (Caveat: If you’re looking for a chandelier, plan on not sending your children to college.)
They didn’t have the exact lamp that we were looking for and since we still had a million errands to run, I didn’t bother to wait around and ask an employee. I have a suspicion that they could get anything they wanted delivered to the store. Oh, they also allow you to bring your puppy friends into the store (they even provide a water bowl at the door) so that your four legged friends don’t have to wait in the car while you shop!