I scheduled a prenatal appt and filled out all the paperwork online ahead of time. The night before the appt they called and wanted to reschedule. I was pretty upset but the next day they called back and apologized and said the computers had been down but I was still welcome to come. The staff was nice and Dr Lee was great. I really like him — he’s friendly, thorough, didn’t order a bunch of unnecessary tests(I’m glad b/c sometimes Drs are pushy). Good experience overall.