Lane Bryant

It’s really unfortunate to not be able to bestow ZERO stars on an establishment… Because this store deserves well below that. The customer service is so bad that the store associates’ attitudes translated to their faces showing their apparent discontent. But for what reason is the discontent when we had done nothing wrong. My family and I came in with good intentions to use a coupon via text message for a deal that has yet to expire until the weekend. From the moment we walked through the doors, their greeting made me feel very uncomfortable as they did not welcome us and ask how they could help, but rather why we were there… What? It’s a store that anyone is welcomed in, so that’s why we were there. Then we picked out the items we wanted and we’re ready to check out. We tried to use our coupons and were asked why the dates weren’t from today but from another day? Well I’m sorry that we didn’t have time the other day to make a trip to your store to use it the same day as the coupon… The coupon says «$ 10 off ANY purchase» so we choose jewelry that was $ 5 each totaling $ 10. But it was unacceptable since the total needed to be more than just a flat $ 10 which doesn’t make any sense since there is no stipulation written on the coupon. Essentially, they just gave us a really hard time, showed their apparent disdain for our use of a coupon provided by their very own company, and lastly I overheard them snickering about us. That kind of customer service is ridiculous. Store associates are the first impression of any store… yet these associate left one of the worst I’ve ever encountered.

I always love shopping here. Excellent customer service and I always get what I need. The sales associates always greet you when you come in and right away offer assistance. It always helps to that the associates have some of the clothing on and always give their input on the items. If they don’t have it in the store they get it for me online which saves me on the shipping. I will always come back here