La Madeleine

Recommend? YES!
Atmosphere is friendly, welcoming, relaxing. French
I ordered Spinach and bacon salad with balsamic chicken (regular) for $ 8.99. I wanted a low calorie and fresh salad
UPDATE: It was delicious!
Service is clean, friendly. The lady making my salad seemed a little frazzled.
I came here 05/​31/​2016, around 12:00 PM.

My husband and I go quite often because we enjoy the French dark roast coffee and atmosphere. Sometimes the food is cooked correctly and others it’s not… crunchy rice, overlooked and undercooked asparagus, salmon that’s cold in the middle. I really feel like this location is a hit or miss.

My daughter and I love this place, every week we go here for a fruits tart, chocolate mouse, the best bakery. We love this place,
I wish one day in Wisconsin lacrosse will have this bakery.
If anyone travel to Houston Texas. You should try out at least one time.

I just had my last meal at this place. The food is mediocre at best. Caesar salad was made with end pieces, scraps, and other assorted bits. Don’t let the name fool you. The food is not French, refined, or even fresh.

Why don’t I eat here more often? Every time that I have eaten at a La Madeleine I have enjoyed it. Perhaps I don’t come by as much as I should is because I prefer privately owned restaurants and don’t frequent the chains that much. Perhaps I should change my habits.
On my most recent visit last week I walked in on a cold day to the charming interior that these restaurants have. Being transported to a French country café is always pleasant, isn’t it? Especially on a cold day with that fireplace going…
I ordered the Chicken a la Madeleine entrée along with a cup of tomato basil soup and tea. Total bill with tax was a little over $ 13. I went to the self serve drink area and got my drink along with some jam and bread and found a seat. The food arrived about 5 minutes later.
First was the basil tomato soup. Wow is that some good soup!!! (5). Seriously I could have just eaten a large bowl of that with some bread and been very happy. I believe you can buy that soup in jars and take home. I may have to do that. The entrée was good with a nice sauce over the chicken along with steamed broccoli (3.5).
Like I said I have never had a bad meal at a La Madeleine. I think this chain is worthy of a 4 star rating and I am happy to give it.
I need to come back soon. I will come back soon.

I hate to write such a negative thing on Christmas Eve, but it’s very rare in my life that I get upset or in this case, furious with a situation in my life. I try very hard these days to positive and post funny things, but it is important that I share my frustration with all of you so that the same situation does occur for anyone else.
I work in retail. So, I work most holidays. But, the one holiday I look forward to every year is Christmas. It’s the ONE holiday that my entire family is off from work. Since the holidays are so busy for us we usually order a catered meal for our family of three. For several years now we’ve ordered our Christmas meal from La Madeleine.
When I signed-​up online to pick the meal up I selected the pick-​up time from 6:00 — 6:15 tonight (Christmas Eve). When I arrived at 6:06 I saw that the restaurant closed at 6:00PM. I was never NOTIFIED that the restaurant would close at this time by a phone call or e-​mail. So, I banged on the door for several minutes and most employees looked my way and said, «We are closed». I kept banging on the door and said, «I’m just here to pick up my meal». Finally, after 3 – 4 minutes of banging a manager came up to the door and said, «Ma’am you were supposed to be here at 6:00PM and once we are closed for business I can not open the door. I’ve closed the register». My response was «Please sir, this is for CHRISTMAS, my paper says I can pick it up at 6:15, I see it sitting over there… you have to open the door when you leave, don’t you?». But, the manager was not interested in helping me AT ALL. He clearly just wanted to go home.
BUT, I was still charged for my meal plus at $ 30 fee for not picking up the meal!
I was looking forward to eating THAT meal with my family. I’ve been thinking about it all day!
Thankfully, my mom had the sense to purchase other items to eat. So, we have food to eat, don’t worry (I’m SO thankful for that!)!!! But, I’m just so surprised that someone wouldn’t have the heart to open the door just to give my food on CHRISTMAS EVE when I WAS THERE at the appropriate time! If I had arrived AFTER the time stated to pick up my meal that would have been different, but I didn’t! I had NO IDEA they were closing at 6:00PM because I was never informed!!! I would have arrived at 6:00PM or before if I had known!
It’s a shame that La Madeleine would allow paying customers to be treated this way. We have enjoyed many meals from there! It is unfortunate that the night manager working at the following location treats people so poorly.
19 710 Northwest Freeway (290)
Suite 100
Houston, TX 77 065 (281) 720‑1001
I’ve even attached proof of the time I was supposed to pick-​up my meal.

Went to La Madeleine for lunch today. Had the worst experience with every person «working» there. Not a crack of a smile on anyone’s faces and the place was practically empty. So it’s not like they were busy. The guy who took our order could not comprehend anything and when we got to the end to pay, he forgot to put in 2 orders which I then added. When the food came out one by one with 5 minutes interval in between, they forgot 2 orders again. After I told them, they brought the wrong soup and could not understand why it was wrong. The receipt said tomato basil and they brought potato. When I went to order at the bakery section, the person could not understand what I wanted and I had to ask for the coffee 2X bc the amount seemed less than it should. Rude and untrained… Wow. A lot of eye rolling, sighing, and confusion from everyone. This was kind of a special lunch for a day off with my 3 well behaved kiddos. I wouldn’t even expect this lack of customer service at a fast food joint, let alone this establishment. Thanks for ruining it, LA Madeleine

I really think that their Chicken Friand is the best dish that I’ve ever tasted. The restaurant itself is very quaint and intimate. I love the service too. I have myself a new favorite restaurant. I don’t know what took me so long to try La Madeleine.

Terrible experience! I came here on a Sunday at 3 PM, and the staff were goofing around and on we’re on their phones. I had to cough loudly to grab their attention and even so they did not come to their station to take my order. It took over 5 minutes for them to come to input my order. After I ordered, the person working at the cash register repeated my order but once I got it, it was half of my meal. I then told one of the employees but they wanted me to pay the difference when I had already purchased my meal. I had to talk to the manager to fix this problem.
TERRIBLE SERVICE AND TERRIBLE STAFF!
If I could I would give this place a –5 star rating! Never going back!!!

Came here for brunch after yoga. Got the chicken salad croissant which was good. Chips were good but could use a bit of crunch. Shrimp crêpe was very tasty and the sauce was very good.
Also shared the spinach quiche — the egg was light and fluffy, the crust was nice with a crunch.

I’ve been here many times over the years and love the food here and have always gotten good service but when i went yesterday i had to wait 50 minutes to get my order. I ordered the chicken friand and was told it would take a while (10 minutes) and i said that was ok. Well, 30 minutes later my food and the sandwich my bf ordered still wasnt out so i went to ask about it. The guy told me he would get it together right now. I waited an additional 20 minutes before my food came out and had to ask about the sandwich again before we got it. 50 minutes for a turkey sandwich with chips is a bit severe don’t you think

Came here for lunch when my best friend was in town for the weekend. Their menu is served all day… except when I ordered the Parisian eggs benedict they told me they didn’t make it all day. Lie. I’ve ordered it for lunch here many many times. Ordered a fruit parfait and a hazelnut latte. They told me the parfait would take some time since they would have to make it. Not sure how long it takes to put yogurt in a cup with fruit and granola. Since nothing else seemed appetizing, I ordered a bowl of soup. They have 3 different soup sizes, cup, bowl and large bowl. They tried to charge me for the largest bowl despite seeing my bowl on my tray. Paid and waited and waited.
My friends crêpe arrived and I didn’t want it to get cold so I insisted that she eat it. She finished her crêpe before I got my parfait or latte. I had to ask the person walking around where it was to which she replied «OH! let me go get it» leading me to believe they completely forgot about it since it took another 10 minutes for her to «go get it.» They also forgot about my coffee until I asked. Then they started making it. This place is terribly managed, everyone here seems to be extremely incompetent.

The food is a little above average but nothing that I would remember as delicious. It’s a good spot if you’re going to lunch on a work day but not for dinner.
Service was on and off depending on who’s there. Most of the time they are really nice.

I’ve stop by this place a few times to get a soup or salad and decided to try their tomato pasta. It was delicious! You can either have it with chicken or shrimp, but decided to get it with no meat. It was really tasty and filling. I enjoyed the french bread that it came with and it was fresh. I asked the manager if he can have give me a discount because of no meat and he made an exception for me. He was really nice about it and gave me great customer service. The guy that cleans the table took my plate for me. This is a great place to eat something healthy like salad, soup, and pasta. Their french bread is good too!

One thing I like about La Madeline is that they are all consistant with product quality. Love the salads here.
The layout is also a plus. Come here for a quiet corner to do some work or reading (just not during the lunch rush ;)) and grab a cup of coffee or, just come for lunch or dinner.

La Madeleine is a decent fast casual café with quite a few vegetarian options, but none of the food quite sticks out as great. I had the white bean and vegetable soup, the cranberry and pecan wild field salad, and an omelette with egg whites. Breakfast is served at all times, which is convenient.
The omelette was pretty plain: it demanded hot sauce, ketchup, etc. The soup was great, and the salad, like most salads, didn’t stand out.
For a fast casual restaurant, La Madeleine struggles to move people through the line because half of food ordered is taken from a buffet style line that the customer can see, and half of food ordered must be cooked to order in the kitchen. This requires each person taking the order to run around the buffet line, while also putting in orders, creating a slow experience.
This was probably my fifth or sixth time to a La Madeleine in Houston. They’ve definitely changed their menu to be more appealing: think Olive Garden’s rebranding move.

I was surprised by all the negative reviews from this location, especially about the service. Granted, I have only been to this location twice but each time the staff was very friendly and attentive. I rarely sit down at La Madeliene locations so I can only review their To-​Go process. I was immediately acknowledged even though they were attending to someone else. My order came out quickly and while I was waiting, several members of the staff ensured that I was taken care of. Both times I was at the location, the same employee (whose name I didn’t catch due to my being near legally blind) took the time to talk to me about my day. The location is clean and quiet.

Location: it gets packed in the mornings/​noons! It has lots of tables and in some areas of the restaurant it’s quieter than the others. Maintained and clean as well.
Service: you don’t interact with the workers too much aside from ordering, so it’s mediocre. The food really has to make up for it!
Food: Great prices for big portions, at least in my opinion. I really have only had about two dishes from this place and my favorite is the beef burgoinon (?). So good!!! I had the pasta la Madeleine on my last visit with my boyfriend and we both loved it a lot. The pastries are also super yummy and I love that they have complimentary jelly and bread for all the customers… It’s like the chips and queso of French cuisine, haha. All the food choices seem delicious and I am excited to come for breakfast some morning soon!
Also, you can be eligible to win free pastries and goodies at the bottom of the receipts sometimes — it happened to me! Overall I like this place a lot :)

Have always loved this location & still do except for the smart-​mouthed, condescending attitude of one of the female servers that takes your order. What a shame that this visit did not live up to past encounters.

We go this restaurant almost every Saturday. But I always have cleanliness issues with their utensils. EVERY TIME I can see cup, forks, knives or spoons are not clean. This time I picked a spoon but found two spoons stuck together and drinking cup had black stuffs. I doooo think they need improvement.

All the employees look so miserable and lacking training. No one said hi, smiled or looked you in the eye. We ordered a salad with no nuts bc of allergies and after eating the salad found a bunch of nut on the bottom of the plate. The floor at the rest was dirty and most tables were full of plates from customers that had left. I orders an espresso without milk and the lady told me she didn’t know how to make that? The food was ok but there are so many good places to eat I rather save myself the bad experience by going elsewhere.

I ordered to-​go today. I got the chicken Caesar salad and baked potato soup with other things. When checking out I asked if everything was in there along with the extras like cheese and bacon for my soul and chicken for my salad. It wasn’t packed or anything as I went around 2. I came home and found out they didn’t give me chicken for my salad or cheese and bacon for my soup. I drove back to this location with my receipt and I told them my situation. They refused to give me the chicken and cheese and bacon because I did not bring my entire order with me back…
I am very disappointed by this, as La Madeleine usually has decent service. To the girl behind the to-​go counter checking her phone instead of making sure my order was correct, I hope you realize this is really bad customer service and that your management does something about it.

Have had endless problems with this la Madeline from forgetting to include the chicken in salad to go orders to not putting enough chicken and just terrible service.
You can tell a lot about a business when there are constant changes in management and employees of which I’ve seen.
The management refuses to accept or take responsibility for any complaints.
Also in an attempt to get my food faster, I called and ordered 15 min ahead of time and they didn’t start preparing my food until I got to the restaurant which was not busy either when I got there.
I’m finally going to switch to Panera or chipotle. Last straw. Enough is enough.

It’s always kind of a hit or miss with this location. I’m from this area and have been going here for some time, but my last two experiences were not enjoyable.
Each time I went there was lipstick on my coffee cup and food on my silverware. I brought it up with the wait staff and was brought another cup that also had a stain. I just opted for the to go cup.
The food is good of course and the staff is okay
I’ll probably go back one more time just because I’m hoping I caught them on bad days.
I will say, I’ve never had a problem with my lunch, only breakfast.