I’ve called them and they were very nice over the phone. I have an appt. this coming week, and I’m looking forward to it. Kristin does not sell products so whatever she recommends you does not get a cut from it. She was very nice and professional. I really enjoyed our makeup lesson and I learned a lot. She also encourages you to email her with any questions after wards also. I believe she also does wedding and other events too, so I would definitely call her if I had an upcoming event.