Kitchen & Bath Wizards

We were told by Mark that our kitchen remodel would take two weeks at the most. It’s now been 8 months and it still isn’t finished. The workers severely damaged our wood floors and Mark sent an unqualified person to «fix» them, which has left them in even worse shape. Mark has stopped answering or responding to phone calls or texts. Our cabinet doors still don’t match one another. We can’t get him or his assistant to come see the state of our kitchen to be able to help fix it. DO NOT HIRE THEM TO DO ANY WORK!

Review of Kitchen Bath Wizards
713−956−9595
When my husband and I first decided that our kitchen needed an overhaul, we faced the prospect with fear and trembling. New to home renovation, we had only one other experience with a major project… which was a nightmare. «Never again,» we cried after that ordeal was over.
Fast forward to winter 2010. I could no longer stand our white painted cabinets and formica countertops, original to our 1978 home. So, we began the nerve-​wracking process of researching remodeling companies and collecting bids. We considered everything from the big box home improvement stores, to general contractors, and even to doing the project ourselves. After a thorough bid process and obsessive research online and through the Better Business Bureau, we decided to go with Kitchen and Bath Wizards. It turned out to be the best decision we could have made!
Our relationship with Kitchen and Bath Wizards began when owner Mark Merrett visited our home to take measurements for a bid. He was prompt, friendly, and thorough. The bid was emailed to us shortly and was quite competitive. We put the project on the back burner through the holidays and then got serious again in mid January. By that time, we knew we wanted to work with Kitchen and Bath Wizards, but the bid was still a little over our modest budget.
So, we talked to Mark about our options. He was incredibly responsive and helpful, coming up with creative solutions to save money and make the best use of our limited dollars. We signed the contract and, the same day, went to a recommended granite yard to pick out a slab (Triton Granite). We also picked the wood and finish for our cabinet re-​facing in Mark’s Oak Forest office.
Mark was upfront in giving us a realistic timeline of when the materials would arrive and when we could expect workmen to come to our home to take further measurements. Not only was his timeline accurate, at times the materials or workmen even arrived prior to when he said they would!
Finally, all the materials arrived and it was time to start the project. Mark told us the project would take roughly two weeks, and he explained what we could expect day to day and which workers would be coming to our home. Every single worker he sent out was reliable, friendly, professional, and took pride in their work. (Thank you — Oliver, Shannon, Sergio and Gary!) I would come home from the office at lunch each day to check on the project, and more than once saw them redoing some part of the re-​facing if they did not think it was perfect. They also patiently answered any questions I had. Last but not least, they cleaned up each day when they left.
The work was finished in a week and two days, well before the 2-​week schedule they had given me. The final result is a kitchen that looks like it cost a fortune… at a great price! Kitchen and Bath Wizards exceeded all our expectations, and we plan to hire them again for future remodeling projects. The thought of more home renovations no longer scares us, but is actually a pleasant prospect!

We had the team rip out our kitchen and replace the cabinets and countertops, plus redo the tile floors and add a tile backsplash.
They did a great job and were very professional. The owner, Mark, is a good guy who enjoys his job and has lots of good ideas. He worked closely with us, checked in frequently, and was always willing to help. We did have some issues along the way, but Mark always made it right. His team was friendly and helpful too, they were all guys that worked well together. We had an excellent Project Manager and Carpenter.
I think the best thing I can say is that they wanted to help me after they had my money, not just before!
I will work with them again.