Kitchen Ace Appliance Service

Hot Shot Appliances are terrible. We are forced to use them because of our home warranty service. In our latest adventure, they have been to our house to fix our microwave FOUR times and the microwave still doesn’t work. They do not answer their phone often, communication is difficult. You will be lucky if your techinician 1) knows what he is doing and 2) knows enough English to communicate with you what is wrong and what they are doing about it.
At one point they ordered parts which were to be in stock in a few days. Over 3 weeks later I FINALLY got a hold of them to come install the parts… which didn’t fix the microwave.
Do not use under any circumstances. This is our 3^rd time using them (again we are forced to use this company by our home warranty) and each time has been a fiasco. Every repair has required multiple trips with the problem still not fixed.

Would give this a zero if I could — horrible service — rude people. They don’t have your parts available so you wait and wait and then if you miss their call for appt time they tell you too bad you didn’t answer the phone. Still waiting for my part to get installed. Made a formal complaint to my home warranty company not like they care either. Don’t waste your time on these people — there are plenty of companies to pick from so don’t use this one.

Horrible service, if you want to call it «service»!! Unprofessional and rude technicians disputing appt time that was arranged by service office prior, showing up at the wrong time and then upset at my unavailability. Left hanging on a part that needed to be ordered for our washer, as if to punish us for not meeting them at their changed appt time. No calls back, or follow up! I made a formal complaint to our home warranty company AHS and went with another service provider. Dont waste your time!