Ketterman Hedlesten & Amann

My husband and I hired Julie Ketterman in August 2015 to represent us in seeking custody of our granddaughter. Before paying the $ 5000 retainer, we were assured that the time sensitive manner of our case would be a top priority and receive her firm’s full attention. After paying the retainer, we would only hear from her two times despite countless attempts on our part to obtain information on the progress of the case.
When we first approached Julie, our daughter (mother of our newborn granddaughter) was in a rehabilitation clinic and set to be released the following week. We expressed the importance of achieving communication with her prior to her release from the clinic. Julie assured us that she could accomplish this despite the visitation restrictions by driving to the clinic in person. After a week of waiting for information, I called the firm and was told by Julie that she never spoke or met with our daughter, nor did she drive to the clinic.
After several weeks of unanswered emails and phone calls trying to figure out what the next steps would be, a paralegal at the firm called and explained he would take over the case after several paralegals were relieved from their positions. We heard from him the following day, confirming he was pulling the details of the case together, but communication after this point also ended.
After contacting the firm several more times to no avail we notified Julie Ketterman via certified letter and terminated the firm’s representation. The very painful and exhausting process of seeking custody of our granddaughter was unfortunately only worsened by the unprofessional and unethical actions of Ketterman’s firm. I can only hope that this account will spare others from the frustration and costly disappointment experienced by my family.

I do NOT recommend this law firm. James Hedlesten failed to file proper legal documents on time, and in other occasion he failed to file any motions at all! Julie Ketterman, his partner in the same office, is very inexperienced in the court room and her litigate skill is VERY POOR. They do not return calls/​emails, and are never in their offices. They’re only good at taking thousands of money and do not work for it. Beware and stay away from this law firm.