Kelsey-Seybold Clinic – Cypress

This entire collection of clinics is nothing more than a hog in a dress with make-​up. I have been going to several different clinics on referrals from one doctor to another fir over three months. I have a pinched nerve, an extruding disc, and arthritis in my back, shoulders and neck. The last appointment with the Tanglewood clinic resulted in yet anothet referral with another month wait. When I asked the doctor fir something to help me cope with the pain until the next appointment, Dr. Lai refused. I said «thanks for nothing but wasting my time» and left. Now my PCM at Cypress also refuses to help with meds AND I just received a letter from main admin dismissing me as a patient! Do NOT waste your time and money with these cons. I also received a patient contact summary for an appointment for another patient! HIPAA VIOLATION! Do NOT Trust these people!

Our family moved to the area one year ago. I have friends who Love the Kelsey Sebold online system, where you can see your medical records. Most places do that now! Keep that in mind. Plus, my friends who go to Kelsey, rave about their great customer service at a different branch NOT Cypress location!!! I am beyond fed up with this location. My last incident, I called my daughter’s pediatrician Dr Carter Nurse and the person I spoke to was Valerie. I was explaining to her a concern I had with my daughter and she was extremely unprofessional towards me on the phone. She laughed at the situation. Firmly, I told her this is very concerning for me because it’s my daughter. After I hung up with her, I called to speak to the supervisor about this horrible encounter. Her name is Michelle. I think she is either the supervisor or coordinator. Trying to explain my situation she ask me if I want to make an appointment. Hello?!? My call is a complaint about your unprofessional staff, who didn’t show any concern for my daughter (who is their patient)! Before Michelle hung up on me, I told her I didn’t need an appointment. I’m going to take my family out of their system completely. I would never recommend Kelsey! I am furious with Kelsey! You need to retrain your staff/​nurses on being sympathetic towards patients! We loved Dr. Carter and I thought I can stand her nurses, but it’s not worth for me any more. Houston is a big city! I know I can find another doctor!

I have been taking my twins to Dr. Tseng since they were 5 days old. She has been great, never rushed. I had a great experience last night at 1am, a nurse was able to take my call. Listened to my sons breathing. Consulted me on what to do through the night. Gave me signs on when a trip to the ER would be needed. Also I made an appointment to see the doctor the next day. What great service!

Dr pettway is amazing ! But Dr sandra irving is rude ! And the nurse Robin is such a snob ! I have Cigna open access insurance and every time I call to make an appointment it feels like a government run place ! The appointment setters are very rude with no personality. As soon as I find a better doctor I will definitely switch!

This is my favorite Kelsey clinic. My PCP, Dr. Szeto, works from it. Getting appointments to see him is ridiculously easy. The longest time I’ve ever had to wait was due to the fact that I became ill on a Saturday morning. Generally speaking, you can get same day appointments.
He’s a very caring physician and has always taken my aversion to taking medications into account. He’s quick to do bloodwork, which I like, and he’ll actually listen to you when you’re telling him what’s going on; none of that shitty in-​and-​out nonsense that other physicians do. My average appointment with him, actually being the same room and talking to the *doctor* is 10 – 15 minutes.
The location is good, the parking is usually stellar, and the lab usually has less than a ten minute wait. I’ve never had a bad experience with Szeto or this branch.

We have been taking my daughter to Dr Pettway for a little over 2 years now and I think she is great. I like that she does not rush us out. My daughter has been sick very often since starting school part-​time so we are always visiting this clinic and I really like her. The front desk is okay but has gotten better over the last couple months. The only reason I took away one star is because of the new nurse, she does not seem to be very good with kids. The old nurse was great and even remembered my daughter.

Easily the worst experience I’ve had at a medical facility. Hold time for any call is upwards of 15 minutes, just to get a nurse on the line. Good luck talking to a doctor. They over charge on every service and the staff is impersonal to say the least.

Great doctors, helpful staff.
I have a habit of being 20 minutes early for any appointments and since I’m there I rarely have to wait even until my appointment time. There have been times that I have walked out prior to my appointment time having been seen and taken care.
I go there, my daughter goes there, as well as numerous other family members.
They have mutiple locations and lots of doctors. I am steadly switching all my medical needs to Kelsey Seybold