I don’t even know where to start with my horrifying nightmare and my road to recovery for my knee injury from a careless slip and fall. My nightmare began after a massive fail of an ACL surgery that was supposed to be an outpatient procedure turned into a 4 day hospital stay and a second surgery needed the very next day to remove a screw that somehow ended in my nerve and had to be dug out. So I now have a 10 inch long scar running down the outer side of my leg with a few other smaller two inch scars on the inner side of my leg by my knee. All this done in a hunt for that screw that was playing hide and seek in my leg apparently. Absolutely mortified at the aftermath of stitching done to sow me back up; I then had to endure a year of limping with massive pain and agony. I had honestly just given up on ever being able to walk with no limp and be pain free. My collection of high heel stilettos turned into a collection of flip flops and flats. My other doctor would only tell me I was being a baby and had to continue physical therapy mind you after 4 months still little to no progress. He just said it was all normal the year limp and all. I was just doomed. THEN… A friend of mine recommended me to Dr. George since her mother had previously had surgery with him and was very pleased. My first visit with him was in 2012 with my complaint of having a never ending limp and endless pain on my right knee and leg. I explained my horrifying experience of my original ACL surgery(above). In disbelief he did his best to reassure me that, that was NOT the standard. I really was hesitant to undergo another surgery. He suggested X-Rays and then after reviewing them sends me for an MRI. Inside I already knew but they confirmed my original surgery was an epic fail and I would need a THIRD surgery to repair my anterior cruciate ligament(ACL). I opted for a donor tissue at the suggestion of my first doctor for my original surgery and the replacement graft he used had failed. So considering my ACL reconstruction would have to be completely redone; I was glad I still had the option to use my own tissue as Dr. George suggested would be a better option for my situation. I was very reluctant but decided to schedule my surgery. I go over the standard routine of pre-surgery prep. They have their own facility where they do surgery, Tops Surgical Specialty Hospital(«TOPS»). I show up on my scheduled date and was pleasantly surprised at how friendly and comforting all the staff was from the front desk at check in, the nurses, anesthesiologist, of course Dr. George and his PA. There really are no words to describe how grateful I am for these guys. This facility is just awesome. I went in for my surgery and what do you know I was done within the hour as planned. I was checked on repeatedly and they just make sure you don’t need anything while in the recovery room. Now the big question is, was it worth doing another surgery? I could not believe it! I was able to walk and my limp was GONE! I did my post-opp appointments and physical therapy and I was back in my high heels. I even got a very nice phone call from the nurse the day following my surgery. She just wanted to check on me see how things were going and making sure I didn’t have any questions. That for me went a long way. I think her name was Brenda, not sure but I really appreciated not being seen as a number and know they didn’t dismiss you just cause your surgery was done and you were out of their hair. I don’t recall how many weeks of PT I did but I’m glad I did it. They also have two office locations and both are great. I went to both locations for PT, but prefer the Red Oak location only because they have so much more equipment for the exercises. They are a one stop shop. I went to both the Red Oak and Willow Brook location for appointments, post-op and PT. I have had X-Rays, MRIs, and have been fitted for a knee brace. I prefer the Red Oak location because parking is in front of the building vs the Willow Brook location you have to walk a good distance, but you can valet park for $ 6 which I took advantage of. It is really nice to be able to get everything done at one location and without having to make multiple appointments for imaging. Then three years later in October of 2015 I had pain in my right knee again and went back to see Dr. George. This time I had a meniscus tear totally unrelated with my prior surgeries and he recommended another surgery. Being so satisfied with my last surgery he did; I didn’t even think twice about it. I scheduled it and again was very happy with the outcome. It was nice to see familiar faces three yeas later. So much of the staff was still there and friendly as can be and that says a lot. So again a BIG thanks to Dr. George and all the staff at KSF and TOPS. I hope I don’t need to go see you guys again for more surgeries but if I do at least I know I’m in good hands.
Melissa N.
Classificação do local: 5 San Francisco, CA
i first saw Dr. Alan Rosen in 2008 to have a benign tumor removed from my hand. he did an excellent job, pain was very minimal, and there’s hardly a scar. he warned me that there’s always a slight chance that the tumor could regrow if any bit of fragment is left behind, but he was thorough and did a wonderful job bc it’s been 4 years and there’s no sign of regrowth. i recently returned to KSF Ortho and Dr. Rosen, having dislocated my elbow and torn ligaments after a rock climbing accident. the entire staff is as kind and welcoming and helpful as i remembered, and Dr. Rosen is still the best. his bedside manner is personable and friendly, he remembers you, and the quality of treatment and care is outstanding. plus – the red oak office can not be missed. the entire all-glass building is KSF’s practice with an army of physicians to treat you and there’s a big private lot for parking. i’d never wish a broken bone or injury on anyone, but should you need a hand/upper extremity surgeon, Dr. Rosen is who you want wielding the scalpel!