Jiffy Lube

Poor customer service!!! My driver side window was not working at the time. I asked the Jiffy Lube staff four times to not let it down. Not only did they let it down, the Assistant Manager Brady, was very rude when I asked him about it. Told me I didn’t ask him four times. He treated me like I was the one wrong in the situation. I have written the company and the Better Business Bureau, and have not received a reply yet. This happened on December 31, 2015. Very unprofessional!

This was the fastest service I have received thus far in Houston. I’ve just moved here over a year ago and have had long wait times just to get an oil chang. I also was grateful that they did not try to charge me out of house and home to do it. Some of the past mechanics that I have been too, have charged extra claiming my car need synthetic oil, which I knew wasn’t true. I love the honesty, speedy service and all around friendliness of the staff.

I’ve been to other jiffy lives around HOUSTON and none delivers the level of service like this one. Terry and Lawrence have been here forever and know what they are doing.
They get me in and out like the service Judy lube promises but they add their own personality to the mix. I won’t go anywhere else.

I come here for vehicle inspection only, although I’ve had oil changed here before. I prefer a place not far from here for vehicle maintenance plus you get a free car wash there too.

I got my oil changed here over the weekend. While I was waiting they informed me that my AC filter and the engine filter need to be changed as well. I knew that this was true because when I took my car to the dealership previously they had told me the same thing but with a completely different estimate. Along with that I had to get some minute thing changed as well which I can’t quite recall (as you can see from my reviews that car related stuff is not my forte) but it was all within a reasonable price change.
Over here I received excellent customer service and the prices were not outrageous. I am not sure if I liked how dirty the keyboard was that they gave me to type in my information but what else can I expect at a mechanic shop. Overall, it was one of the best experiences I have had getting an oil change. And it was all done in a jiffy!

I had an expired Groupon for an oil change. To my surprise, they honored it anyway. So the experience started out great. However, the wait was so long. Maybe an hour. There was only one other car there, so I’m not sure why it took so long. The waiting room was tiny, had a loud air conditioner running, and smelled like smoke. So I waited outside. The guys were nice and went over the diagnosis and all. Oil change was done.
I would have given it 4 stars until I had an oil change done after that at the Toyota dealership. They discovered that the part that the filter was supposed to screw into had been damaged, probably because the previous oil change had used an incorrect tool for my Prius. So Toyota had to replace that part. That made me mad. I wouldn’t go back.

I will continue taking my car here for oil changes and tune ups. Lawrence and his staff took the time to right the wrongs that were done recently at a Toyota dealership nearby. They were so kind and honest. This is a trustworthy place with a friendly staff.

Very happy with the service I received. I got great advise on which oil I needed and was in and out within reasonable about if time.
Technician also helped me change my headlight which was great bc I had no idea how to do that myself. Haha.
Dude they even vacuumed my car floor!
Pleased

I brought in my car to get it’s oil changed. After they filled it I pulled out and let it run for a few minutes to get a gauge on the level. It was over a quarter inch over the full mark on the dipstick. I talked to the guys and told them that it was full and they needed to remove some and they said that they put 6.9 quarts (which by the way they measured using the thick indicators on the bottle which are incredibly innacurate). I showed them that my manual said filling above the full notch «will damage the engine». I showed them the page, the picture but they refused to do anything about it. They countered by saying the car manual said 6.9 quarts of oil. I explained that not all the oil drains, and they didn’t wait long enough for the remainder to drip out. They did not care that my car was filled to a point where it would damage it and refused to remove some even though they have the pump to remove from the dipstick tube. Eventually I talked to the manager and the employees laughed at my face for asking to talk to him.
The manager tried to intimidate me and yell at me telling me that I was wrong and «I KNOW OIL I’M AN OIL MAN AND HAVE BEEN DOING THIS FOR YEARS!!!» He threatened me to leave or he’d call the police. I encouraged him to and he stopped because he knew he was out of line. Well Apparently changing oil for a living makes you more knowledgeable for the best German engineers who designed the Fockwulfe planes of WWII. After 30 minutes of arguing he pumped out oil through the dip stick tube and then left after it was SLIGHTLY ABOVE THE MARK. Are you kidding me? You have 1 inch range to put the fucking level at and you do it just above to be a jerk? Do not go here. The two «darker complexion» employees were assholes. The other guy was decent. He at least seemed remoreseful about following orders. I ended up buying the stuff to remove oil myself. NEVER GO HERE because if something goes wrong they refuse to fix it even if it’s easy to do.

I bought a groupon for an oil change and it was pretty painless. There were two cars in front of me and we were there about an hour. The guy didn’t try to sell any extra services which I appreciated.

$ 130 and some change for an oil change and a state inspection? If you deduct the $ 39.75 they charge for the inspection, that’s $ 60+ for a oil change. I should have just taken it to the Lexus dealership for less $, better customer service plus an included car wash. I tried calling the number that was on the invoice to express my dissatisfaction only to leave a voicemail for Bill the «district manager» and to have him not return my phone call. Of course.
Never again.

Wanted a quick state inspection, got a quick state inspection!
Well, its not like state inspections are hard to do on a 2010 car… but regardless, driving up and down Gessner, I wasn’t comfortable with just any shop (there were SO many around) so I decided to stop in a chain place.
I got greeted right away, the staff were courteous and very welcoming. I think about 5 were working during a Saturday afternoon. Took about 15mins, got it done and on the way home.
Didn’t opt to go to any of those car wash place that gives free car washes for a state inspection because it was drizzling or my local dealership service center because I knew they would pressure me into doing some more maintenance mambo jumbo.

If you want your oil changed for a decent price, sure you can go here.
But if you want to be treated with some strand of respect as a human being… stay far away.
I had a Groupon to this place and called on a Saturday morning asking what the wait was. The very, very rude guy on the other end of the phone told me that if we came right now, we would be next up. We were already on our way. We could not have been more than two minutes away… when we arrived, there was a line of cars six deep.
Since we had the time and the coupon, we decided to wait it out. But since it was near lunch, we were also feeling hungry. Since our car was now number seven on the list, we went to ask if we could walk across the street to the Tex-​Mex place and get a bite to eat. The same guy on the phone that told us there would be no wait told us that we had to wait to fill out our paper work before we could go anywhere. When we asked to fill it out, he walked away, even as we kept calling for him. Well, we waited for an hour and our car was up. Another worker helped us fill it out, and said it would take about 15 to 20 minutes to finish. We asked if we had time to get a taco across the street, and he said yes.
It could not have taken more than two minutes to walk across the street, and by the time we sat down, we watched our car pull out of the shop. From the time we walked out to the time we sat down, it could not have been more than four to five minutes. If you know the neighborhood and know the restaurant across the street, you can vouch for the fact that it would NOT have taken long to get across the street. Our car was done within moments of leaving the shop.
We sat in the shop, hungry, for an hour, to fill out paper work that took 10 seconds. They would NOT let us fill it out until the car was up. But they also wouldn’t let us leave to get a quick bite. Like I said, we sat there for an hour with absolutely no help. Terrible, terrible service. Only reason they get two stars is because it was cheap.