James Avery

I took a ring in a few days ago for repair and picked it up today. After going on to my next errand, I realized that the ring had been damaged in a way other than what I had taken it in to have fixed; the damage had not been there previously. I immediately went back, and the ladies gave me an even exchange, with no hassle. Excellent service. James Avery has always shown the highest standards in customer service and consistently go above and beyond. I love this company and their pieces!

I’ve always loved James Avery but this store is nice and quaint. The staff is very helpful always very welcoming. I had a wonderful time browsing today and will be patiently waiting for the new catalog to come out!

Friendly staff, greeted when entering and they were eager to tell us about the locations of each items in the store which I didn’t particularly didn’t care for because I didn’t ask and simply just wanted to browse for a charm but I’m sure that is what she was told she must do for every customer that enters. Other then that I really like this location. I’m able to get in and out quick unlike some locations where there are massive lines when entering.

I love james Avery. Always have always will. Maria helped today and couldn’t have been more wonderful. I’ve recently lost over 100 pounds and my beloved charm bracelet (loaded with 27 charms) was literally falling off of me. Not only will they be able to take 4 links off for free (!!!) they’ll also move the charms that were on the removed links to other spots. Yay! I’m adding two more charms, as well. Woot!

Love them! They have a great selection of really well made charms, they attach them for free & clean any of your stuff for free 2! If you get something engraved, they send it to Kingwood and it takes about 2 weeks. But it turns out just like it’s supposed to based on the sampling that they show you in the store. Even when I move, I’ll still be ordering my things from them online. I believe they said it was only six bucks to ship.

This place is the best! I had a terrible mishap with my rings. Basically, my sterling silver was brown. I took them in and they cleaned them right up! The sales associates were so nice and accommodating. When I went to pick my rings up they looked brand new. Definitely buying a lot more here!

Come here, admire here, shop here. Very nice things. Very reasonable prices, very helpful staff. Buy local. Buy Texas!

I get the catalogues in the mail, and I had done some pre-​shopping on the website, but I was still concerned I wouldn’t find what I was looking for. Be sure to come here and check out the store, as there is a much larger selection here than I could find online. Bad business model there, but whatever.
I purchased a small blank gold disc that I wanted to get engraved. Unfortunately the engraving would have taken 2 weeks and I didn’t have that kind of time. I intended to take it over to Touch of Class Engraving, and come to find out that is who they recommend locally anyway. Can’t wait to see how it turns out!
This is a great location, friendly service. I was in and out of there in 10 minutes. I love that I can run in here without going to the mall.

This location has a very friendly and knowledgeable staff.
My boyfriend bought me a bracelet for Christmas a few years back and has been giving me charms off-​and-​on for celebrations such as my birthday, anniversary, Christmas, etc. He recently gave me another charm and I came here to get it put on and the staff was welcoming because they greeted every customer that walked in through their doors.
The lady helping me was nice and informative about the procedure and how long it would take. She even wrote on my receipt what date and time I would be able to pick up my bracelet because I am extremely forgetful and need constant visual reminders! I hope my boyfriend keeps buying jewelry from this location because they deserve the business!

Wonderful service, exacting eye for ring size and nicley polished silver. Parking is a nightmare however, but that’s just the area, know before you go.

Yep, this one’s the best. I came in here the other day to buy a new chain because mine broke, and the lady let me know that I should bring in the chain first because it was highly likely that they could just fix it for free (clasp broke). Well, hot dog! Brought it in yesterday and they totally honored that, so I bought a second as back-​up in appreciation. I’m a total James Avery addict and own TONS of the stuff, and they always have cute things that are easy to ask my hubby and kid for when they need ideas for Mother’s Day, holidays, etc. There are always plenty of people working there (at a time when retailers seem to usually keep as few people on the payroll as possible) and easy to get in and out of. Great chain (ha ha, get it?) and great location.
Not a religious person at all, and the place is TOTALLY about the crosses and Jesus fish, but there’s still something for everyone (even if I did realize later I was tricked into wearing a cross because the four petal Dogwood pendant symbolizes Jesus on a cross or something, per their catalog). Ah well, I still love the necklace even if the idealogy isn’t what I subscribe to. They always keep the catalogs coming, so I can circle things from home to send hubby in for and the stuff lasts forever. Love it!

this place has great customer service.
as a guy they gave really good feedback and help when purchasing something for my wife.
i had a charm bracelet made and they put it together quickly. (although not on the same day) but in my opinion a timely fashion.
i worked with an employee named catherine. she was great

as a guy shopping for loved ones i need a store like this…
great staff with great products and fast efficient reliable svc!!!
they always make u feel welcome and willing to answer any and all dumb man questions lol
you can always just call in and they will help you and can have your purchase ready for pickup!!!
leave the perusing for the ladies!!! lol

I had no idea there was a James Avery in Highland Village. This is awesome because I loath malls — and the Memorial City Mall location is always packed. I came in here on a sunny Saturday afternoon to find 5+ employees working the floor and not that many customers inside (and keep in mind this was Easter weekend. Jame’s Avery is always a mad house during any holiday). I had a few ladies help me pick out a religious gift for my sister, they polished it, I paid, and off I went with my gift-​wrapped purchase.
And, um, if any friends are reading this right now, I do own a JA charm bracelet that just loves getting adorned with more cute little charms.

Service is great and everyone is always helpful. Careful with the crowds, since this store is in highland village you can always expect it to be crowded on Fridays and Saturdays.
If you get a charm added you can rarely expect same day service, however, they try to give you the earliest time they can. Love the selection and the clenliness of the store.

I don’t know how I end up getting the tons of catalogs that I receive in the mail. And even after using Catalog Choice to stop delivery of many catalogs, they keep on coming!

On a few occasions, I have picked up the James Avery catalog and have admired their various Jewelry wares and mostly thinking of Gayle of course.
One item that selfishly caught my attention, was a very cool Texas A&M key chain. You see, even though I was raised in Iowa and live in California, my blood bleeds Maroon. In fact, I get nauseous any time I see someone wearing a «t.u.» t-​shirt or hat. Sometimes I’ll even speak up, comment on that person’s poor fashion choice, and flash a «thumbs up/​Gig Em sign. And all it took was 1 year on campus that eventually led to a Master’s degree. Those who are Aggies can’t explain it and those who aren’t don’t understand.
So during my last visit to Houston, I stopped in the Highland Village store and bought the key chain. It’s a nice store with nice staff. And the selection looks even better than it does in their catalog.

I swear my engagement ring’s band is a tad too big, but my fiancé insists I’m only going to get bigger. We decided to settle our ring sizes for once and for all, and for our wedding bands, at James Avery. The first thing we noticed when we first walked in was that the place smelled very strongly of something perfumey. So strongly, I really considered leaving.
We came in on a weekday afternoon and all of the associates were busy so my nose had a chance to acclimate to the surroundings. I pointed out that my fiancé should engrave his ring with «Wherever thou goest, I will follow» because we’ll be moving for my job soon. He no likey. A very nice lady Christy finally came over to help us. She pulled out a gigantic ring sizer and then a few samples of the rings we were considering. She was really very patient and friendly as she tried to help us, well, me. He shopped like a man – figured out his size, picked the ring he liked, put it on, and selected that one. I tried on 4 or 5 things, and didn’t settle on anything.
The staff was very professional, very helpful, not snooty, and the pieces are a good value. They’re a regional chain offering rings, bracelets, pendants, necklaces, chains, earrings, and religious jewelry in mostly sterling silver, but 14 kt gold, too, and some platinum. Buy some cheap bands here if you’re afraid of losing your wedding band – or buy multiple!