Hubcap Depot

Well, first off everyone that works here including the manager is rude. I tried calling to get a quote on my rim to get fixed. One guy in particular named kenneth (the only black dude — about early 30’s) usually runs the counter, is real quick to stop you in your sentence and answers quick and dry like he wants to shut you up already. Actually he doesn’t even answer your question, he just tells you to come in the shop then he’ll be able to help you. I asked him to give me a quote to buy a new rim that I had the model number and brand, he all of a sudden put me on hold w/​out me knowing and his supervisor (the only old white guy) didn’t even introduce himself or say hi just, «Hey what is so hard to understand?! Just come in the shop and we’ll help you out!» I told him I’m just trying to get a price on a new rim since ya’ll can’t give me a price on repairing one. He told me not to worry about the price. I said, «What do you men don’t worry about the price?! I’m not going to drive 20 minutes just so you can give me a price you could’ve given me over the phone. In plus I might not like the price.» Anyways all said and done I went over there and got my rim fixed for about $ 210, which is steep. After it was done they didn’t even call my cell phone to let me know to pick up the rim, i called them (I could’ve had it the day before.) One month later my rim is bent again in the same spot, I know b/​c they marked the area where they worked on. They didn’t want to warranty their work, I had to fight with both of them to finally work on it under warranty. My wife went to pick it up the next day when it was ready. She has my little newborn in her arms and my 4 year old right beside her and they wanted her to go in the garage to show her the rim (like that is safe for an infant and a child to be in a work area where anything could happen.) After she tells them «no, how about you bring the rim over here», they show it to her and then they tell her she is free to take it already. They didn’t even offer to help her out and carry it 15ft and place it in her trunk. She had to ask them to help her while she holding a baby and another kid. This shop I do not recommend at all, very very rude service, and steep prices. I still can’t believe that manager just clicked on the line and started snapping at me. Oh yah and they don’t fix rims on weekends so if you bring it in on a friday like I did the first time, you will probably get it on a tuesday, because you can’t rely on them to call you when your rim is fixed.