Houston Trunk Factory

I stood in the store next to a clerk today for over 15 minutes, while he stood there on the phone complaining to what seemed to be management about other associates. After Standing there, watching, waiting, trying to get some help, the other associate, a lady came from the back with a piece of luggage she was retrieving for clients she was working with, meanwhile the young man stood there, on the floor, on the sales floor complaining about his coworkers, and ignoring me. I don’t even know why I wasted so much time in there. The selection looked good, but the service was the worst I’ve ever seen. I have worked years of retail sales and retail banking, I know when you’re talking about coworker issues, it is not to be done on the sales floor…
I will never waste my time again. Again the lady was helpful, and pointed me in the right direction of what I was looking for, while I passed and circled around the young male associate who just ignored me while bad mouthing his coworkers on the sales floor.
DO NO WASTE YOUR TIME HERE, IF HE FEELS THAT WAY TOWARDS HIS ASSOCIATES, HOW WILL HE TREAT YOU, IF YOU EVEN GET THE TIME OF DAY FROM HIM…

I travel a lot, so I went in looking for some excellent luggage.
They helped me find a nice set of Tumi, and it has worked out amazingly. Best of all, when I needed some touch up work done on it, they helped me with the repair and everything.
As good as it gets for travel needs in Houston.