Houston OBGYN Group

Like other reviewers, I really like Dr. Wilson and it’s tough having to give an overall lower rating. She’s very nice, gentle, and I value her judgement. However, the wait time is ridiculous! I’ve always had to wait a minimum of 30 – 45 minutes until she comes in to see me.
This last visit was particularly terrible. It took an HOUR AND 40 MINUTES from the time I arrived to until I was seen by her. I have never waited that long for an appointment anywhere, and truly, that’s unacceptable. If you have the time to give, she’s still a solid doctor to see. I haven’t decided yet if I want to find another practitioner, but am seriously considering it after this last experience.

This is a really frustrating review to write. I REALLY liked Dr. Wilson, but it took so long for me to be seen. I was told to show up 20 minutes early because I was a new patient (normal, not an issue) and when I got there, the door was locked. I got a first appointment, but if I’m there at the time they requested me to be there, the door should at least be unlocked. I filled out some paperwork, gave it to the receptionist, and then waited. My appointment was scheduled for 8:30, I wasn’t pulled into the room until 9:10. I didn’t see Dr. Wilson until 9:25.
If you’re in a time crunch, this is not the office to see. A first appointment wasn’t seen until 40 minutes after the appointment time, which is a definite problem. Unfortunately, I’ll probably continue to see Dr. Wilson because I really liked her, but I’m going to try to continue getting first appointments because I can’t imagine how awful it gets later in the day.

The only reason I’m giving 2 stars is because Dr. Wilson is a nice lady. If it weren’t for her, I would give his place 0 stars. Her receptionist is an idiot that has no idea what she is doing. The lady that called to gather my insurance information was not prepared, and so slow, I had to waste 30 minutes of my work day talking to her. JUST FOR INSURANCE INFORMATION! They are so inconsiderate of others’ time. This is so frustrating that I won’t even go into great detail about how rude the nursing staff is. Their bedside manner is terrible, and they don’t know what they’re doing. They are basically glorified receptionists that sit in the room while the doctor is there. right now, I’ve been sitting in this office for 45 minutes, and have not received any information about when I will actually be able to see the doctor (to discuss 1 medication, that the nurse could tell me NOTHING about). This is the most unprofessional, idiotic staff I have ever dealt with… And it’s a shame, because the doctor is actually a good one. Unless you have tons of time on your hand, don’t ever come here.

You won’t find a more caring and thoughtful doctor who truly treats every patient as if they are her only one. I have been going to her for over ten years and will not consider going to anyone else. Because she does spend quality time with each patient, she tends to run a little behind. Bring a book or something to make the time go by a little faster.