Houston Methodist Hospital

I would like to provide some information for people in the same boat as me. The billing department apparently received a check from my insurance company but did not credit to my account. The EOB and the bill didn’t add up. They were calling us every few weeks to ask us to pay and we told them look at the EOB and they would say okay they will look into it. Two weeks later we would get a call again with the same verbiage and no clue what we told me. This went on for more than 6 months. Finally by my son’s one year birthday I was extremely frustrated with the issue and took it onto social media (Twitter). A nice lady name Sharon contacted me and she was the first person willing to take some responsibility to look into the issue. Sharon kept me informed throughout the process and she even said she had to pull some strings to get it done. She was extremely helpful and calming during the whole process. It’s a quite simple issue if you ask me. I even had the actual check number from the insurance company. All I can say is that Methodist is extremely disorganized. If you have to go there pray they don’t mess up your billing. The last thing a new mom need is unnecessary stress!

My fiancé and I are currently sitting in the main lobby at Methodist. I was a kid the last time I was here, and boy have they made some upgrades. We just left their vast cafeteria… wow! They offer a wide variety of cuisines, and to my surprise, a bunch of healthy options! (One would think this would be a requirement in hospitals!) Also, what cafeteria has a sushi chef making fresh rolls right in front of you?! Awesome. The different lobbies and waiting areas are clean and very nice with tons of seating options all around, so you can sit comfortably, chat or do work while you wait. They also have a phenomenal pianist that plays on a grand piano in the main lobby during the day!
Hospitals are not always the happiest place, especially in the ICU where we have spent the last week, but the entire staff, volunteers, nurses and doctors are truly one-​of-​a-​kind. They are exceptional at what they do and go above and beyond for their patients. They are extremely genuine and empathetic, which sadly many hospitals lack.
To me, this is by far the best hospital in Houston. We know Pops is in safe hands here.

I was hospitalized for 6 days for a staph infection in my face. I had to have IV antibiotics and 2 bedside procedures where my face was cut open to pull out the infection. I work in healthcare, so I know what is expected of medical staff. The nurses, doctors, housekeepers, dietary staff, patient care assistants, unit secretaries, everyone I interacted with was amazing. I took an über to the hospital because I knew I was getting admitted and parking in the medical center is expensive (it is not the hospitals’ fault ALL the parking garages are owned by TMC not the hospitals even the staff has to pay for parking if they park in the med center). When I walked into the ER a random nurse asked if I was having an allergic reaction because my face was swollen. I told her it was cellulitis from an abscess (potentially life threatening if not treated with antibiotics immediately you can get sepsis) I never saw a waiting room. They put me in the psychiatric area of the ER because it was the only place they had a bed and they needed to start antibiotics on me right away. Clinically they went out of their way to make sure I was treated as soon as possible to avoid further complications and possibly a trip to the ICU.
Socially, the way I was treated by the staff made me feel like family. They have this thing where every time you ask for something they say «it is my pleasure» the verbiage made me laugh but it really helps to let you know they hear you (plus it gives you the opportunity to make lots of Princess Bride references). They made sure my pain was controlled, cleaned my room a second time when my OCD mother wasn’t satisfied with how the floors had been mopped (they were just fine), the director of housekeeping came to my room to make sure she was satisfied later and gave her a cafeteria vouchers as an appology! I know how busy those nurses and PCA’s are, they had a lot to do, and I never waited more than 3 – 5 minutes for my pain medicine or for someone to answer the call light… that is really impressive.
They night I got to my room I realized the visitor cot my mom would be sleeping on was on the same side as my cellulitis. I asked the PCA if it would be ok if we moved the cot to the other side of the bed so I could lay on the side of my face that didn’t hurt and talk to my mom. Not only did she say it was OK but she dropped everything she was doing and helped my mom move the furniture so I wouldn’t have to get out of bed!
Lots of hospitals have first class service, but you get it at the cost of the quality of care. Methodist Hospital has some of the best doctors in the world. Here you get both.

Phenomenal hospital! I can’t speak highly enough about this hospital. I’ve been to this hospital several times and interacting with several staff in the Kidney Transplant department for a family member. Staff is professional, courteous, and extremely caring towards patients.
Every person that I had to interact with, whether that be the parking attendants, front desk staff, wheel chair aid, nurses, and doctors is top notch customer care!
All their locations are pretty much the same in customer care!

This is more from a visitor’s perspective. Having been stuck hours upon hours at Memorial Hermann, I thought all hospitals were pretty standard. However, Methodist has Memorial Hermann beat for those of you supporting family on an extended stay. It’s absolutely out of control and ridiculous, but I love it. There’s also this beautiful chapel that serves mass and protestant denominations. That’s another nice selling point as they insist a chaplain is available ²⁴⁄₇ and if that’s not your religious preference they can find a priest or iman for you just as easily. Even at the surgery center for Memorial, we were never given that option, so it puts the whole person in mind.
There’s a salon, banks, gift shops, a statue, water fountain and a PIANO.
Yes, a fancy statue, water fountain, and piano.
There are plenty of places to eat and that common area is so upscale, and hell, maybe even couture by fashion industry standards, that you can’t help but stop and be amazed by it. I also like that the parking garage was color coded, including the elevator buttons. Houston Methodist even goes as far as to have a map for free that is inside an elegant electronic display.
It just oozes wealth and sophistication. I get it, you’re not going to a hospital to be trendy. However, if you’ve ever been in my situation where you have to go to one repeatedly, for long stretches of time, your worrying can only last so long for the patient you’re anxiously waiting for, before it drives you crazy. This hospital gives you enough to keep you occupied and lets you mentally relax, so you can take on that caregiver role again, Hell, maybe that wasn’t why they did that and it was all about rich people luxury, but it works.

It’s Methodist the best hospital I think in the Houston area the staff are always nice the pt care is top of the game establishment is always clean food is the best for a hospital and they will try to go above and beyond for you all the time I come here a lot working in Ems and see a lot that goes on and this has always been the best if I ever need to go to the hospital I would come here over any other place .they will do their best to get you a private room unlike most places that just stack you with a roommate

Tonight I was at the Houston Methodist emergency room for an extended period of time. I must say, I have never seen worse patient treatment.
We arrived at the ER around 11:30pm after being taken from Pearland in an ambulance. My uncle has cancer and has been through 10 rounds of radiation and multiple rounds of chemotherapy.
Tonight he suffered from a fever and had a very bad breathing attack that to his immediate family looked similar to a heart attack. We still are unsure of what is going on. He had horrible chest pains and he received more treatment in the ambulance than he has in the hospital itself.
The ER doctor, Dr. Godfrey, did not come in until after 1am. After he opened his mouth, we wish he had just stayed elsewhere. He was rude, intolerant, and quite frankly unpleasant. Someone coming in to a room full of concerned family members should be patient and have caring bedside service. My mother who is a family nurse practitioner and former ER nurse was appalled by his demeanor.
At one point in time, his blood pressure started to rise and he was in horrible pain. We went to the front desk to get help and they did not send anyone. 10 minutes later we pressed nurse assistant button in the room and they still did not immediately send someone. It tool another 4 minutes before we got assistance.
The good news is that he had a LOVELY ER nurse, Jobelle. She was caring, attentive and apologetic for the doctors attitude. She is the only reason why I am giving 2 stars.
The other good thing I can say is that the hospital cafeteria is full of great snacks and drinks. Since we are running low on energy it is good to know that they are opened late (until 3am).
I would not recommend coming here for immediate attention due to illness or injury. There is a clear lack of communication between the doctors and patients. I could only hope that no one else receives the treatment that my family and I did at this hospitals ER. Hopefully if we ever return to this facility we do not get the same doctor we had tonight.

FIVE STARS IF YOU ARE RICH!
Went to Poor People Emergency Room on 10.01.2015 via HFD ambulance #33 because Dorrington Medical Associates committed outright patient abandonment.
ER staff was Rude, Incompetent, Ineffectual, Non-​Responsive and downright rude to this sick person.
to wit: denied water after «I AM dehydrated and feel a ‘halo’ headache starting» was stated multiple times to multiple MH employee
to wit: «just let me get this information from you to put in the system» was repeated multiple times by multiple individuals and when same information was given the response «oh well I have that» was common if not uniform
to wit: all requests ignored outright by ALL MY employees, agents, assigns and slaves — including nurse things, orderly creatures and several md objects… all of whom did not care about the person acting out by asking questions
I could go on and on and on.
Following release from the medieval dungeon (yes, it is subterranean) upon completion of grossly substandard «medical care» i wandered upstairs.
«OH MY»
Such a vulgar and literal cathedral to monetary wealth and temporary privilege.
I made mistake of acknowledging that I had come from NOT RICH People Emergency Room… attitude changed Immediately culminating with disCourtesy Guard following me into the bathroom (and not using facilities) and then following me back to aforementioned cathedral.
FAQs answered:
I am white male, respectful, sane, professorial looking type, no visible tattoos and no facial piercings, earrings are non-​gauged.
I remained calm, civil and even polite during all exchanges with MH.
I have medicare so METHODIST WILL GET MONEY… not the kind of money they get from the ‘benz & Burkah crowd but should that make me less of a person… Methodist Hospital acts differently.
TL/​DR — GOT LOTSA MONEY? «COME ON DOWN» /​NON-​HYPER WEALTHY? GO TO A VETERNINARIAN.

I am in extreme pain, unable to move anything but my arms. Heavily medicated with dilaudid. 12:00 AM I call the nurses, I can’t catch my breath. Someone will be with me shortly.
12:15 AM I call the nurses stations again, they will be with me shortly.
12:30 AM I look up the main number for Methodist and call. Explain I am in their hospital, can’t catch my breath. Main desk tells me they will call the nurses station and some one will be with me shortly.
12:45 AM Call the main number again, panicking. Some one will be with me shortly.
1:00 AM nurses arrive. Grudgingly give oxygen. One of the staff members told me, quite nastily, that if I could talk I was not short of breath.
Later, when they measured my oxygenation level, it was 80% and I was put on oxygen again.
(What a surprise!)
Side effect of dilaudid: Dilaudid can slow or stop your breathing, especially when you start using this medicine. i had never had this medication before.
I think I am lucky to be alive.

I have an autoimmune disease so whenever I have a flare up I am constantly in and out of the hospital and ER room… I should also mention that I live in North Houston like the Willowbrook area and while there is a Methodist in the Willowbrook area I CHOOSE to drive to the medical center to be seen or I will go to the Emergency Care Center at Kirby. I have always received excellent care at this hospital, in the ER, ICU, and on the patient floors. There is always at least 1 standout staff member each time. All of my drs are a part of the Methodist system as well and whenever I need to get a hold of one its always easy for a nurse to contact them. My only complaints are for the food… which I have to be on a special menu and they recently changed it and removed some of my favorite foods… :(also I wish that the cafeteria would be open 24 hours… maybe not full but at least have a self serve place or something… not just for patients but their visitors as well… I have to complain about the parking as well… I know that its the medical center and the hospital has no control over the parking but its confusing how some garages are more expensive than others… Oh well. I guess its the price you pay… (literally) This will always be my hospital of choice… I am currently awaiting a kidney transplant and luckily this is my transplant hospital as well.

I want to thank the entire Emergency Room staff for all their incredible work. I have always been treated well. Thank you, especially to Dr. Briese, the greatest E.R. doctor a hospital can have.

I’m a post heart transplant patient here at Houston Methodist. I had my heart transplant on May 24^th, 2009. Now I’m doing great now after 6 years. Now I go to annual checkup here. The staff here are very nice and helpful. The nurses here are very skilled and experience in doing there job with no pain. The nurses here are very nice and eager to talk to there patients and learn about us. There heart lung support is also great too. I am blessed to have Houston Methodist as my family hospital.

My husband is currently at Methodist waiting a liver transplant. I am so impressed with the hospital, the staff and the doctors. Everyone has gone out of their way to be nice and caring and helpful. During this particularly stressful time it is wonderful to be treated with patience and dignity.
I am sincerely of the impression that if it can be done medically, it can be done at Methodist.
I am so happy our local hospital sent us to Methodist.

Woo hoo! As good as it gets! is exactly what I thought!
After being in this hospital back and forth for an entire week to see my significant other, I felt like we were all friends that met at a cruise in Cozumel to enjoy the experience making our trip pleasant, and that it was.
All the nurses went over and beyond to take care of my stud muffin, asked if we needed anything, made my over night stay as comfortable as they could, joked around us and just genuinely nice.
Even the staff was nice directing me to all the different rooms that he was in that whole week, they would actually walk me to the elevators, to the halls, or the different buildings so I can walk to the room with ease.
I am so glad he was checked-​in at this hospital!

Can’t say enough good things about Methodist Hospital.
I think I got to the hospital, via ambulance from the clinic, around 4pm, checked-​in, to the room, IV’d up, records reviewed and put into surgery for acute appendicitis by 7pm.
Had a good private room in Dunn Tower. One of the nurses said they were eliminating most of the «shared» rooms. Most all would be private. I like that.
Superior nursing staff and assistants. Very thorough and competant. I felt safe in their care.
Went home about 21 hours after laparoscopic surgery. 8 days later, it’s all good.
Methodist will be our choice in the future.

Was in ER from 11.00Am till 9.00pm when I got the room. ER full n crazy. People were lined up in stretchers in corridors like busses line up. But when I got the room relief. Staff awesome excellent professional friendly. This is 3^rd floor chest pain unit staff I talking about. Even the doctor and technical staff and cleaning staff awesome. The nurses Everytime they come explan me in detail abt the medicines injection given to me. Also day goals they plan for each patients.
Wish they employ more people in ER so patients r treated fast. But like I said the staff awesome Thank you all. hopefully will be discharged today after some tests
Hospital food for patients very strict health food. Cafeteria food good also.

I am a double lung Transplant patient. During my extended illness, I’ve been admitted to many hospitals, Methodist among them.
I’m now on day 20 of this «extended vacation,» now not being able to leave until after my Transplant surgery. If this place was like many, it would be grim indeed. But everyone, and I do mean everyone, on the staff goes out of their way to make sure you’re comfortable and as happy as can be. That includes family and caregivers staying with the patients. There really is exceptional care here.
The rooms are comfortable, with homey furniture and lighting. There’s even DVD player and VCR. I will say my view is of another building, which is not very appealing, but that’s OK.
All in all, I would highly recommend this hospital to anyone.

I had some outpatient surgery at Methodist and received what I felt was top notch service. I don’t go to the hospital often, but I really felt that everyone that helped me (5+ people throughout the day), gave me VIP treatment. I was not rushed and I felt well taken care of.
This review is based on my personal experience and all statements made herein reflect my personal opinion only. Your experience may be completely different.

Taking care of my Grandma for heart surgery.
If you’ve stayed at a 5 star hotel… this is kind of like it in the Hospital field. This is one NICE hospital. Friendly staff, great café with any different dining options, sushi, American, Chinese, etc…
Great Free Wi-​fi.
Easy Parking Garage.
Short walking distance to many rooms.
This hospital is a 5 star from the interior to the patient care.
Will post photos of hospital son.

Well I now must rant and rave about the wonderful care we received while Chris was in this past week for 24-​hour EEG monitoring for his epilepsy. The 4^th floor of the Main Bldg is filled with a caring, compassionate, concerned and extremely helpful team of VERY dedicated healthcare providers.
The very first day of admit, we were greeted by a very lovely and kind woman named Monique. She led us to the room where Chris would be staying for the duration of his testing in Neurology ICU. I HAVE to point out that we arrived around 7:45am; and when I came back during my lunchtime, Ms. Monique was still here. When I got off work and came over to have dinner with Chris, Ms. Monique was still here. I even left for a bit to come home and gather clothing, and Ms. Monique was still here! I even asked her if she ever goes home, and she chuckled and informed me she was working a double. WOW, she had been there like ALL day and possibly close to 24 hours yet still had a wonderful attitude, warm smile and went out of her way to make me comfy. She gathered bedding and pillows for me and set up my bed so I could get it ready; this is true dedication.
Chris received such incredible care from all the nursing and PCA staff: Christine, Emily, Eva, George. They were all so dedicated and very kind and compassionate as well, always answering any questions/​concerns we had. Now, I might get this wrong; however I believe they are technicians (I could be wrong) but Mozart and Tamekia (they were doing the monitoring) were very attentive, dedicated and equally compassionate. We developed a really great bond with Ms. Tamekia who would come check in with us every evening and have a nice little chat and chuckle with us. She was on-​point with every movement Chris made or had, calling into the room to see if everything was fine.
Everyone from the nurses to the PCAs and the techs all work cohesively as a strong team and family when it came to Chris having finally had a seizure. No one pushed me out of the way at all or asked to me to leave or asked me to step away but rather we all worked together which I thought was absolutely wonderful. To see this team in action with their dedication, unyielding compassion and swiftness to such an urgent situation was mesmerizing.
Having had several unpleasant experiences over the years with different Memorial Hospital locations, it clear that Methodist Hospital is milestones above the rest: they are the BEST. If you should ever have any kind of issue, emergency or need a really great physician, look to Methodist for your needs. Trust me, you will not be disappointed.