Houston Marriott North

First I Love Marriott Hotels as a whole (as note I am a Life Time Platinum).
Check In: 5*
The lobby area is very pleasant and inviting.
Check in was super smooth and the desk personnel was very nice.
I do like that they have a separate line for Elite Members to check in.
Rooms: 5*
I don’t know if they’ve remodeled rooms the last year or so, but the room was very nice. Clean, up to date, and nicely decorated.
Noise levels were a little more than expected from the rooms next door.
Concierge Lounge: 5*
The attendant was well, attendant :).
The food was fresh and displayed nicely.
Although I did eat downstairs I did munch on a few things while there.
Well done Marriott Greenspoint !

I missed a connecting flight at George Bush IAH and the airline put us up here. Horrible unreliable and rude shuttle drivers. Very bad for a hotel airport. Leave an extra half hour to an hour for shuttle unreliability. And don’t expect anyone there to be courteous.

Had a great experience at Residence Inn Marriott and gave a glowing review. Expected more as this hotel was rated higher and was very disappointed. Checked in and was advised I had to pay to internet in my room at $ 12.95 a day. I understand that is policy and it’s not a matter of money, It’s just the principle. In addition, waited for 20 mins in restaurant for service and finally had to go the the bar to order a beer. Then waited for another 30 mins after finishing my beer for someone to take my order, no one ever came of asked me if I needed help. I finally walked out. The internet comment would have been omitted from this review, if I was not told internet was available for free, hence I was advised upon check in, it was in public areas only. I do understand the issue of cybersecurity, etc, as I run two ecommerce business units and I am sensitive to this particular challenge is that is the reason for the paid service in the room. Have used marriott courtyard in the past extensively and always gave high marks, This time unfortunately not. I wanted to give someone a heads up as I do intend to write more online reviews and I wanted to see if this was just a fluke and hopefully at least get an apology. Thank you for your time…

Be sure to read this entire review for this hotel near the «Gunpoint Mall». I travel for work and stay almost exclusively at Marriott brand hotels. This is a nice hotel with a nice staff, lounge, restaurant and rooms. All of this however is completely overshadowed by my vehicle being broken into on the first night of my 3-​day visit. I was parked in the front parking lot right in front of the main entrance of the building. They do have a «security» person who drives around but other than that, well let’s just say I heard «we aren’t responsible for vehicles.» several times after reporting this and I didn’t once expect them to pay for it. They also have a «sweeping camera» that somehow didn’t see a thing. During my visit I found out by local people that this is a known unsafe area and that crime here, both violent and theft are very high. It is beside the Greenpoint Mall, that I now know that the locals call «Gunpoint Mall» because people have literally been robbed and attacked in the parking lot. this is within walking distance of the hotel. While I know his isn’t the hotels fault I do feel that they should do more to help secure customers vehicles. I also think that people who rely on reviews before they go somewhere, like myself, deserve to know what they are potentially getting in to. I wish I had known.

A decent place to stay not too far from the airport. The front lot is usually pretty packed but you might get lucky and get a decent space. Check in was a breeze and they require a credit card for incidentals. Three computer terminals in the lobby for your convenience and all connected for airline check-​in. Overall, a nice lobby, plenty of seating, and some courteous staff. The Den, a restaurant in the hotel, is open late and has a Happy Hour. WiFi is available for free in the lobby but will cost you around $ 13 a night for your room. Breakfast is NOT included. The buffet will run you $ 18 a head with the Continental breakfast just a couple bucks less. The airport shuttle runs every half hour on the :05 and :35 past the hour e.g. 8:05, 8:35. Same for pick-​ups from the airport — the shuttle stops at Terminal E, then works its way down to Terminal A.
There are several elevators and they seem quite efficient. I never waited more than about 20 seconds for one. When I got to my floor, the 3^rd floor, you could really hear the ice machine — maybe greatly in need of servicing. I sure wouldn’t want any of the rooms nearby. The carpeting looks like something torn out of an old Chinese casino but hey, who cares. I was very unimpressed by the very shabby looking room doors. They did not look strong at all. They did, however, have room key readers where you just tap your credit card looking room key to the circular pad to gain entry.
The room itself was quite large and well appointed. The king bed has a fairly hard mattress and plenty of pillows. The lamps all have electrical plugs that actually work. The desk is large and neat and has plugs ins for your USB devices. The room also has a mini fridge, closet, arm chair minus the arms (yeah, what’s up with that — very uncomfortable) but with a footstool, and of course, a bathroom. The bathroom has the usual «gourmet» shampoos, body wash, lotions, and stuff… As I anticipated, the shampoo is FAR too fragrant and powerful. Why is it that hotel shampoos could strip chrome off a bumper yet smell like you’re stuck in Bed, Bath and Beyond? For me, they’re headache inducing. Plenty of towels, toilet paper, and tissue. There’s a hair dryer, too. The bathroom was small but did the trick.
OK, here’s my biggest gripe. The walls of this place must be made of cardboard because you can literally hear everything going on in the hallway. Our neighbors closing their door, sounded like I was standing right next to them. Additionally, if you’re on the highway side — be prepared! You can heard the traffic like you’re a hobo sleeping in the highway underpass. OK, that might be a bit of an exaggeration but just for effect…
Overall, if the price was right, I’d stay here again. However, for nearly half the price, you might want to consider a smaller hotel without the big name, but with free WiFi and breakfast, and that isn’t next to the highway.

Decent enough hotel. United Airlines messed up our connecting flight and we ended up having to stay the night on Houston. They put us up at this hotel. Rooms were clean and staff were very courteous. Only downside was that the rooms aren’t very insulated — you could really hear a lot of noise from the hallway. Fine option though just for staying the one night.

Nice restaurant/​bar. The front desk was very helpful and good at their job. They have a free shuttle to Houston Airport every 30 mins. The room had the wonderful Hilton beds. Very nice and a great value. I would stay here again.

I was stuck staying here for five weeks for work, and the staff did an excellent job of making myself and my coworkers all feel at home. I needed to have packages sent to the hotel, and though I had some issues receiving them, Angel at the front desk did an excellent job of recovering from that. Carla and Maria at the DEN restaurant always went the extra mile to make our group feel appreciated. I can’t say I could ask for better service here.

First time i stayed here, about 3 weeks ago, service was great! Got an upgrade, the people were great. This time around, for starters, I waited over an hour for a shuttle from the airport. They kept on filling up the shuttle and were unable to accommodate any other people. Mind you, I found this out by calling the hotel, they never let me know this. They also refused to reverse the route in the airport bc ‘that’s just how the shuttle route is.’ So be prepared if you fly into terminal A or B because the wait may be quite substantial. I ended up paying for a cab. When I got in, already stressed, the front desk people were just plain rude. I’m not paying for a pricier hotel for employees who can’t treat their guests properly! And today the maids didn’t clean well either. Same sheets, poorly made bed compared to when i arrived the first day.

The conference room and set-​up made a normally «informational» meeting, much more pleasant. I appreciated the amenities provided!

This is my first visit ever at a Marriott property. I’m more of a Wyndham property kinda guy, but decided that I wanted to change it up a bit. I had originally booked a room at the Wingate by Wyndham, but when I went on
and noticed that I could get a better room for about $ 3 more that night, I quickly booked my reservation. Upon arrival I checked into my room with a nice gentleman (whose name I do not remember). I absolutely love the décor in the hotel; has a very trendy look to it. My room was AMAZING!!! The room was super clean, smelled fresh and the bed was so comfortable!!! I don’t think that I have ever slept so well in a hotel bed!!! Marriott you have won me over!!!

I was put up in this hotel after my inbound flight delays caused me to miss all flights out on 01/​04/​2015. The hotel is nicely decorated, front end staff friendly and courteous. Now the complaint: My flight on 01/​05/​2015 did not leave until 235pm, giving myself a comfortable 2.5 hours before and complying with the 1200pm checkout time is where the complaint lies, I asked the front desk to notify house keeping of my intentions to check out at 1200pm, but due to their LOUD, Ungodly, wall rocking cleaning techniques I checked out early just to get some peace a quiet. I believe the Houston Texans practice quieter then these cleaning dinosaurs. Ladies if your life is miserable there might be a reason «KARMA»!

Great service from a wonderful staff and the quality rooms you’d expect from Marriott. There’s also a lot of focus on security, including a 24 guard tootling around the parking lot in a golf cart. It should be a solid 4 stars, but past reviewers have focused a lot on the shuttle service.
I spend a lot of nights at this Marriott. My choice to stay here was initially driven by which hotels my client had rates for. Later, I continued to stay here because of the level of service and personal attention.
For example, it only took one stay before some of the staff had already taken the time to remember my name! I was caught completely off guard checking in for my second week, when I was greeted with «Welcome Back, Mr. K» before I even got to the desk. How cool is that :-)
There’s a Marriott version of Starbucks (not as cool as a full corporate store like many other locations, but it works). And a bar restaurant called Den. The prices are typical overpriced hotel food, but the meals are tasty. I especially like that I can get an omelet for dinner (comes with fries which turns out to be a good pairing).
The rooms are pretty much cookie cutter rooms from any full service Marriott. The bed doesn’t have a pillow top, like some others, but is still quite comfy and toasty warm. I’m writing this review from under the comforter, and the nest of pillows and covers is so nice that I don’t want to get up and leave for work :-)
The concierge room is also pretty much standard to any other full service. It’s the same format as the other three properties I’ve stayed at in Houston. Here you will find a quiet lady named Tina who picks up after the guests and makes sure the food is out and as tasty as it can be. She’s focused on taking care of her elite guests. I do like the cappuccino machine :-)
The workout rooms are really nice. There’s a bank of elliptical and treadmills in one room, and weight machines and free weights in another. Pretty much anything you need on a trip to keep up your routine. The pool is an indoor/​outdoor affair, where you can swim under the stars and watch the steam come off you on a cold winter Texas night, and swim back through the plastic curtain to the large indoor side. It’d be great for kids or parties :-)
I don’t use the shuttle, but I see it there and ready most times I walk out the door. I’m sure it’s shared with other properties. The bellman is always standing in the lobby, and greats me as I come and go, so I’m sure he can help work out shuttle issues.
My ONLY complaint is that no one in the hotel can jump start a car. Ugh! Got caught by a rental car who’s automatic lights didn’t automatically shut off like they did every other night that week… The hotel should invest in a $ 20 set of cables. I can’t complain really, because I see this all the time. I taught my kids to always have an emergency kit in your car. That’s not as prevalent in drivers or hotels as you might think.
People say this area isn’t safe at night. Well, none of the gas stations have bullet proof glass around the counter. I simply find the area quite empty after about 9:00. The hotel itself is focused on security, so I have never felt I wasn’t safe.
In all, it’s a nice property. I’d stay here frequently… oh wait, I AM staying here frequently :-). So I vote with my dollar, but I also give it 5 stars to bump up that average and give this hotel its proper due.

The rooms are very nice and staff is friendly. But the earplugs in the drawer are there for a reason. You can clearly hear the freeway and the walls are thin enough to hear the people in the next room talking clearly.

Booked this hotel last minute because it’s close to the George bush intercontinental airport. Staff was friendly and accommodating. Room was simple, clean, and elegantly decorated. I would stay here again in the future if needed.

I’m writing this in the middle of the night since the «quiet room» I requested has turned out to be anything but that. The freeway noise is channeled directly into the room via the wall mount air conditioning unit. I never realized just how many tricks and Harley’s cruise the freeways at night. At least there are earplugs in the drawer.
No wonder the guy who checked me in seemed uneasy when I asked for a «quiet» room. Thanks for the warning.

Nice updated hotel with comfortable clean rooms.
30 minute wait for hotel shuttle to pick us up from the airport.
No rooms ready when we arrived for our check-​in time that has been set for a month.
Asked for complimentary breakfast while we waited nearly half an hour — no bueno.
Room key needed to access floors from elevator. (Unsafe neighborhood)
Room key didn’t work.
Hotel staff entered my room without knocking approximately 2 hours after check-​in. Do not disturb was on the door.
It took 3 front desk employees almost 10 minutes to give me a working room key. (I’m guessing they have a pretty high turnover rate for employees)
Don’t venture to the nearby mall. There is a reason most stores have abandoned it and the police station sits in the same complex as the mall. It is a matter of time before someone is put in a compromising position by the surrounding neighborhood sketchiness.

The service and courtesy has been superb, the women who hosts the 8^th floor reception area is superb and cheerful. Great place for the staff they make the difference.

This marriott is about 15 – 30 mins from the airport, depending on traffic. There is a free shuttle; check with the front desk for departure times. The shuttle is shared with Hilton, so sometimes it can be quite full.
Hotel itself has a concierge lounge which is on the 9^th floor. My room wasn’t huge, but was very nice. There isn’t much around other than industrial parks, so you will need a car if you want to eat someplace else. This place seems dominated by business travelers, which makes sense given the location.

The shuttle picks up on the half hour pretty literally with exact time at C and then somewhat off cycle to A and B concourses. It’s also a white van with a scrolling marquee at the last window so you should look carefully or you’ll be waiting for much longer!
The Marriott North just recently pumped $ 10 mil into their establishment and it shows. The rooms are plush and modern with green and brown tones and brand new furnishings. Not dingy at all in my opinion, and I’m a woman so I am more particular. We even stumbled upon the young and overdressed prom goers which noise wise didn’t affect our stay.
I still maintain that they should change the bath products. That orange ginger crap smells like cleaning solution! Psst, take a hint from the Hyatt. Also wireless should not cost 13 dolla every day.
The fan of the AC is loud! They recommend putting it on low and you really should if you have problems staying asleep.
Otherwise I’m loving this renovated Marriott. Ahhh!