Houston Hospital For Specialized Surgery

Though they did a great job with the surgery, they assigned anesthesiologists that were outside of my insurance network. (The hospital said they were, but insurance said — after the fact — that this was incorrect.) Now I’m saddled with a $ 1500 bill that insurance won’t touch… Bad work in the business office.

Realizing that patients are probably not in the best frame of mind when coming here, I did not pay much attention to these reviews prior to having a procedure scheduled at this facility. My experience was very positive. The nurses, anesthesiologists and the doctor were very friendly and caring and seemed very willing to explain procedures etc… The wait time was as expected and the hospital was clean. What was a dreaded morning actually was very pleasant. I’m knocking one star off for the brusque front desk receptionist who apparently doesn’t know the fine art of pleasantries like «Hello, Good Morning, etc…» She needs some remedial lessons in courtesy.

The staff is friendly, but the wait is horrible. We scheduled an appointment at 1:30pm and got here an hour early like expected so. We signed in, and they didn’t call us until nearly an hour and a half to take our information. After that we sat there and waited in the lobby as almost everyone went before us. But we remained patient and just waited hoping that they would call us. It wasn’t until my mom couldn’t bear the pain in her arm that she decided to go up to the receptionist and ask how much more she would wait that they told her that she was actually supposed to go way before. When the nurse came up to call the next patient I saw how she grabbed a folder and right when she was about to call out the patients name, the receptionist told her that my mom was actually next. So idk if the nurse was skipping patients or what the fuck. But they seriously need to fucking get their shit together, and call people as they are scheduled/​come in. They took her in at fucking 4:30pm. 4 hours after we came in. My mom hadn’t eaten anything all day because of the surgery and I felt bad that they’re was another patient that had been waiting almost the same time as us. Poor girl went up to the receptionist to ask how much more she had to wait and all they told her was that she will just have to wait more hours. How unspecific, and uncaring is that? Shit, you gotta come in with your hand bleeding gold for the doctor to look at you.

This surgery center still gets one star but, after much calling and persistence over billing and patient care issues, I finally spoke to the CEO. Things were made as «right» as possible, and I truly believe her sincerity in her apology for my experience. I still will never go back, but persistence and patience paid off. It’s your healthcare… you must be your own advocate!

Lack of communication. Lack of privacy in patient treatment and financial areas. Treat waiting family as an inconvenience.

They do a good job when it comes to being efficient with your surgery, but the experience will not be pleasant for those waiting for their loved ones. If you have questions (I only had ONE), they will be annoyed that you spoke to them.
Pros: Good doctors and nurses
Cons: Unpleasant experience when waiting. Stressful wait for patients.

I had to get an EGD done here. The nurses, and staff here were awesome. They called several times to tell me my portion for the costs, get my background info, and let me know where to go.
The procedure was not fun, but I had great meds to keep me pain free and calm. I was very unsure what to expect. The nurses were exceptionally nice, and took the time to talk to me, reassure me that everything would be fine.
They followed up the next day to make sure I was fine.
It cost a pretty penny for the EGD, and getting specialized tests aren’t like the joys in life. That is all.

Needing two arm surgeries in under two months time, and both were performed here at this day surgery center. The staff are very professional and took care to review my chart and ask questions. Not that I want to return, I would have no reservations in doing so should the need arise again!
Thanks to all who took care of me, twice, while I was under repair!