Home Installations by Special D Services

If you are considering the purchase of an item that requires delivery and installation I WOULD THINK TWICE! As it will cost you $ 200.00 dollars with a subcontractor «Special D» out of Houston, Texas 713−692−8525. When the oven we purchased didn’t work and the installers had left without confirming the unit actually worked, the Manager for the install crew named Shelby asked if my oven came in a box? I when I indicated NO it was new, she responded «What did I expect I purchased from Sears Outlet». WHAT! I purchased a new unit from Sears, paid $ 200 dollars for delivery and installation, yet I should have no expectation that my $ 200 dollars, plus an additional $ 125.00 dollars to modify our cabinet I should NOT EXPECT the installers would make sure the unit actually worked before leaving??? According to Dobis and Shelby of «Special D» or «Appliance Installation of Houston» I should have NO EXPECTION beyond they deliver and plug it in…
Interestingly I called Whirlpool asking about a message on the digital display they walked me through resetting the unit from DEMO MODE to Normal Operation, the unit now works. Had the install crew taken just a moment to affirm the unit was heating, I have no doubt the actual installer would have caught the issue. My beef is with Debby and her comments that seemed to question my decision to purchase from the Sears Outlet.
I’m at a lost to grasp the response by the subcontractors for Sears, I’ve spoke to the Manager Debby at Sears Outlet in Arlington who assured me she will look into our situation and the comment by Shelby «What did you expect, you bought it from Sears Outlet» Like they say «Hindsight is 20÷20» based on my experience and others on Unilocal,if you know the item (s) you’re thinking of purchasing will require delivery and installation, you may want to think twice and possibly look elsewhere confirming the subcontractors are NOT «Special D» or «Appliance Installation of Houston».
IF Debby, Manager of Sears outlet of Arlington, Texas gets back to me and/​or refunds some of the money we paid for delivery and installation, I will update this posting.

I 100% agree with all the terrible reviews here. These guys never show up on time. When they do, their guys are aggressive. They put a nice scratch on the floor to my new house. When I FINALLY go through to a manager, he said sure no problem send me an invoice for repair I“ll send you a check. We agreed on $ 500. I saved him $ 200 and got it done for $ 300. Sent in the invoice, no check, no reply to my email, no phone call.
If you’re thinking about hiring them, please do not. It is not worth it.

THE WORST DELIVERY SERVICE EVER!!! As a result of the terrible delivery service, we tried for 2 weeks to get our dishwaster installed… it never happened. We cancelled our Sears order. (1^st) we requested a morning delivery on Saturday if possible. (2) the confirmation call was after 6:00 pm on Friday for Saturday delivery at 4:00 — 7:00 pm, 2^nd same thing happened Friday call after 6:00 pm for Saturday delivery between 5:00 — 8:00. THEN the delivery service called at 1:00 pm on Saturday to say the installers didn’t have our dishwasher. (3^rd) We tried again for the next Saturday same thing delivery was set for Saturday between 5:00 — 8:00 pm. AGAIN the delivery service called on Saturday at 2:00 pm & our dishwasher wasn’t in the shipment. WE CANCELLED THE DISHWASHER ORDER. Guess what… the delivery service called just now to schedule delivery for the dishwasher. IDIOTS!!! I feel bad for the salesman. He did a good job & now he’s lost his commission. Special D should pay the salesman’s commission.

Worst delivery service ever. They delivered the wrong appliance and refused to take it back when I pointed out that they had the wrong unit. Rather than providing an actual explanation for why they couldn’t remove it, they merely repeated that they are an independent contractor that was hired for the delivery. Wow, really? I totally did not already know that. So now I have a useless oven-​range in the middle of my kitchen taking up space with no idea how I’m supposed to get the proper unit. Screw these guys.

If I could give –5 stars I would! DO NOT allow these people to deliver anything to you. It is by THE worst customer service company in the world. They called me a liar, threatened me, and told me they would not help me if I was «difficult» and this is after they completely missed my delivery date, no call no showed, ruined my Saturday night, ruined Easter, and then still had a ghetto entitled mentality like they are doing us a favor by letting us pay them to deliver stuff!
They are the worst, most despicable company I have ever dealt with and I have no idea how they are still in business.
DO NOT USE THEM and NEVER, EVER, EVER pay them for anything.

Yesterday, Jan. 27, 2015 I had a wall oven installed by them. One of the two installers had a very bad attitude from the beginning. He did not like my watching him. He got progressively ruder. When he put the new unit in there was a small gap on each side and I asked him to center it so it would cover the opening. He couldn’t figure out how to center it and got angry. He said ‘Mam-you’re just going to have to accept that it’s not going to fit the way you want it to!’ That was the last straw for me. I told him I paid $ 200 for this install and didn’t have to put up with his attitude. I told him to get out of my house. I called the other guy, (who was outside at the truck), to come in. He understood immediately about how to center the unit. He did it in minutes. When I called the company to complain the manager said the installer probably had a bad day! Well – he sure as heck ruined my day! I had been so looking forward to my beautiful Kenmore Elite wall oven. He spoiled my experience completely. I will NEVER buy another item from Sears if they use this company for installation! I was told all the Houston area Sears still use this company as of Jan. 27, 2015. Hopefully you will read the reviews here before using them. I wish I had. Sears needs to wise up before it’s too late. We consumers have many more options these days.

I purchased a fridge from Sears Outlet (which is independently owned) and had a slew of delivery problems with Special D. I spoke with someone at the Sears Outlet store and apparently they only use this company because the owners have ties to each other. As of today, this company’s BBB rating is F. Do not use this service if you can avoid it. I would even say, rent a U-​Haul and grab some «friends» over using this service.