Heights Massage & Day Spa

I have a giftcard to this establishment and they just closed out of nowhere!!! I’ve been trying for OVER A YEAR to get a hold of anyone from here but they all just up and left. So sad that a business is run this way. Now I am out money and have no way of getting it back.

Closed without notice, still waiting to hear about our gift card refund.
Disappointing!

Closed its doors without telling anyone! I was getting texts about my appointments and show up to a sign on the door!

Spa closed. Please see my review for Skincare specialist Stevie McCord if you need to contact your old service providers :)

I have been here a few times over the last year or so. Once for a massage, a prenatal massage, and most recently a facial. The location is convenient for me. I live in the Heights. The place is nice, calm, and easily accessible. Lots of rooms fit into the house and on the property. My massages and facials were fabulous! The person who did my facial could have spent a bit more time explaining what she was doing. I marked that on my information sheet but she didn’t talk much more than about the extractions. Apparently my pores were a wreck and I appreciated her telling me that but felt she could have spent a bit more time explaining what I needed to do to change my cleansing routine. Giving some options or ideas of what may have been going wrong. I kind of felt like she was telling me to just come in each month for a $ 115 facial which would be great but not realistic for me as a long term solution. My goal, and I told her this, was to get my skin back on track and then implement a daily cleansing, face care routine that was sustainable.
My biggest complaint is the front desk staff. Initially I called and was looking to schedule something late on a weekday. The website says open from 9 – 9 7 days a week. T, the front desk person told me they are open until about 7:30 or 8… which is it and what determines if it’s 7:30 or 8. I felt very rushed on the phone and when I couldn’t make an appt. she offered, she wasn’t willing to talk it through to find a time that worked for me and was available. I had to re-​schedule and I called again. Same person who again was very rushed on the phone. When I arrived, it was her again. She gave me very rushed instructions on completing the paperwork. There wasn’t a line or anyone she was helping so not sure why she was in such a hurry other than it looked like there was something important going on at her computer that she needed to get back to. She told me to go to another room to complete the paperwork and when I tried to sit in the chair right in front of the desk she again told me I needed to go to the other room. It didn’t make a lot of sense to me. I’d sat in those chairs previous times going, nobody else around was looking to need those chairs and it seemed convenient to fill out the paperwork there since I had to give it right back to her when I was done. But I followed her instructions and went to the other room only to have to sit there with a customer who was having a lot of post treatment instructions given to her. It was a bit distracting as there were about 40 questions I had to answer on the paper. She didn’t offer water. I think she told me, there is some bottled water over there if you want some.
I will go back because it its convenient but found the overall experience to be less that other places. I’ve been to other places that I find much more relaxing and pampered which is a big part for folks who go to spas for pampered treatment.

Nikki is absolutely AMAZING for lashes. She just did a lash tint, refill, and eyebrow threading for me and I feel ooo la la beautiful! Nikki is so professional and really knows what she is doing. I have been getting my lashes done for about 2 years now and I am hopelessly devoted to her! I am so glad HM&DS has her on board.
Stevie does incredible body treatments and facials. Ask her for a milk and honey body wrap… your baby butt smooth skin will thank you!
Bottom line: GO GO GO!!!

I received an eyelash refill today from Nikki and was very pleased. She took the time to educate me on the care and maintenance extensions need. She has the knowledge and experience to apply the extensions that will be the best match for your individual eyelashes. I will be going back again and again and recommending her and the Heights Message and Day Spa.
The facility is quaint and very welcoming. I can’t wait to try their additional services. GO SEE NIKKI FOR EYELASHES!

Dina is really horrible. The last eyelash refill I got has been falling out like crazy. She also didn’t even give me what I was supposed to get anyway.
She clearly didn’t read my chart and didn’t give me the correct eyelash level. She didn’t understand me even though I told her 5 times what level I was supposed to have. When I told management they acted like it was my fault and told me if I wanted it fixed I’d have to pay for it again. Jeannie is out of town so Dina is currently the only option. Do not waste your money on her.

My boyfriend and I went for massages and had a great time. It was serene and comfortable. The massage was excellent and the staff were very polite. We will definitely go back.

I’ve gone a few times for a few different services.
Facial —
I only ever had one facial here. The reason is that I had a breakout from stress (I had just taken the bar and was waiting results). I just wanted a gentle gentle facial and I told the esthetician that. She suggested a green peel, she claimed it was gentle and would clear up my skin with no redness or flaking. It was terrible. Flat out terrible. My skin was red and peeling for at least a week. It was also really expensive and she wanted me to come back and do it again. I had to go to an important event while my skin was still irritated so I had to put makeup over it. Which kind of pissed me off.
Massage–
It really depends on who you get. Kelly (who is no longer there) was amazing. My husband and I both loved having him work on us. Others tend to be average, a tad expensive for the crap shoot you get when trying to find a therapist. And there is a lot of turn over with therapist, so each time one I like leaves, it gets harder to go back.

Everyone here was very polite and friendly but pretty unorganized. I was told my masseuse was running late and then the facial lady was running late as well.
All in all, I am not sure if I would go back to this place. I’ve had better ‘no frills’ massage at massage heights. If I am going for a half day of relaxation I am definitely going back to the houstonian. This place just doesn’t have a niche for me. I would give 2.5 stars if I could.
I saw major stains, hair that is not mine on towels and robe. Shower was dirty and needed serious grout cleaning.

I have been here twice once for eyelashes before my wedding and more recently for a massage with sugar scrub.
The eye lash application was amazing she really took her time and discussed what I was going for. I have a lot of head ache with my lashes they seem too short and too thin to me so for my wedding I decided to get fake ones. If you are considering it I highly recommend it. The lashes take some getting used to, most noticeably when you get them wet because you can’t rub the water off like you would normally. Mine lasted through the end of my honeymoon (hurray for beautiful eye lashes every morning!). The fall out wasn’t as awkward as I thought it would be since the outer lashes were the last to go so it was similar to a cat eye look for a couple of days.
More recently I went for a massage to get rid of some soreness I got in my back and neck from traveling for work. I did a deal for a 30 min massage and sugar scrub and my therapist was Angelica. The massage was amazing she was able to do an entire body in the time frame with a combination of stretching with massage. The sugar scrub was nice but a little messy I’m not sure I would do it again.
All the ladies here are really nice and the place is really cute, clean and welcoming.

I went in May 4^th, 2013 for Eye Lash Extensions. I had gone to another shop before and they really didn’t know what they were doing, so glad I found Heights Massage and Day Spa.
I got the Level Zero lashes (³¹⁄₄₀ lashes per eye) and they look so natural! I will go back and get more added when I get my «fill». Ryan was a doll, so helpful and very educated.

This is one of the best massages if not the best I have ever had. I’ve been twice for a couples massage and its an awesome way to relax together. The music was relaxing, the girls are super friendly, and u feel soooo good after ! The right amount of pressure and everything was perfect! I think we had some chocolate strawberries too one time.

I booked a 90-​mins deep tissue massage for my husband & I. It’s our first time to Heights Massage & Day Spa. I did not know the 90-​mins section included check-​in, filling out application, waiting, and so on??? So we actually enjoied 60-​mins only. Feel like we have been tricked. We paid $ 300.
I like my therapist, but my husband’s is sloppy. She even forgot to massage one of his leg!
Although I like the atmospheres, I cannot justify myself going back there if there is no response from the management regards to my comments above. I will warn my friends, family, and neighbor as well.

Today was my first time visiting Heights Massage. I had a 90 minute massage with Warren … and it was one of the best massages that I have ever had. Pressure was delightfully firm and there was excellent trigger point work. I didn’t want it to end!
Secondarily, it was the most amazing environment … I only wish I had a chance to read by the fountain. Perhaps they can package afternoons by the fountain as a spa service!
Check it out!

I took my mother in law in for a facial, and she did not want to leave! This is my second time here, first was for a massage and then facial later. The location is tucked away in a cute neighborhood within the Heights. It makes you feel like you’ve escaped for an hour or two away from what lies outside their doors.
1. The staff is always amazing, attentive, informative, and helpful. For instance, what do I know about getting facials? Uhh… none. They walked me through the different packages, ingredients used, and what to expect within the following days afterwards. I even bought a few of their natural products upon leaving.
2. The massages… the massages. Let’s just say they are THIS good. I came in with an epic hangover, and left floating on puffy clouds, refreshed, and ready for another round. Ha!

My first professional massage experience was great! I currently live in Fort Worth, TX, but I was just visiting a friend in town. My friend set up an appointment here for me because I’ve never had massage and my upper back has been hurting. As, I pulled up, I was a bit turned off by the exterior and the neighborhood. Then, I walked in and I saw how cute and serene it was inside. I got my massage by Kristen. It felt like she knew what she was doing, because she released all the tension in my upper back. My feet are really sensitive and ticklish, but she massaged them in away that didn’t bother me at all! People who know me know how I hate getiing my feet touched. I felt relaxed and calm for the next two days. So, the next time I’m in town, I’m definitely making a visit at Heights!

I haven’t had very many massages in my life, but this is by far the best massage I’ve had to date. My boyfriend bought a gift certificate for a couple’s massage. When I called to make the appointment, they asked about our preferences in terms of the gender of the therapists, if we wanted to be in the same room, etc. When they confirmed the appointment, they told me to make sure we arrive early enough to fill out the paperwork which was nice.
So I knew that this place was a house in the Heights, but I wasn’t expecting it to be so nice as it was. The waiting area is cute and relaxing. I love the quirkiness of having extra pair of reading glasses next to the ink pens lol. They brought us water while we waited.
When it was time for the massage, they took us to the second house that sits behind the main building. There’s a cute little patio with a bar and pool. It would have been nice to sit out there and read a book! The therapists greeted us and explained what they were going to do. I had Tracy. She asked me about the pressure I wanted, and if I was sensitive to heat. She said she was going to use some hot stones on me and hot towels.
At the start of the massage, she had me breathe in some aromatherapy lotion. Wow it smelled so good and I could feel the tension escaping my body. Then she proceeded with the massage. She did some techniques that I have not experienced before. She really focused on my neck and shoulders like I asked which was nice. When it was time for me to turn over, she held up the sheet so that I wouldn’t flash the male therapist that was massaging my boyfriend. She also reminded me to breathe deeply. When she would hit pressure points, she again told me to take three deep breaths. I felt really relaxed and calm. When the massage was over, I literally felt like I was going to fall asleep! I’ve never felt that loose and relaxed after a massage.
They gave us more water to stay hydrated (and even gave us the option of cold or room temperature water) once we returned to the main house. They have a nice little box where you can leave tip for the therapist. I’m a new fan of this place and I highly recommend it.

I am a regular at Heights Massage. I am glad that I finally find a spa that I like with excellent massage from their therapist. Elizabeth was my first therapist and she was so good till I have to go to see her monthly to get my prenatal massage when I was pregnant. However, to my disappointment, she left and now my regular therapist is Kim since she has the same ‘stroke’ like Elizabeth. For years I have been experiencing some crappy massages, but Heights Massage didn’t disappoint me and I always feel rejuvenated and relaxed after my massage.
If you are looking for some posh or swanky spa, then this is not for you as they are located n an old bungalow house in the neighborhood of Heights. They are cozy and homey feel to it. It is a very relax atmosphere if you go during weekdays when it is less crowded. Oh yes, sign up for their email to get their weekly discounted rate during less peak hours. When you make an appointment, make sure to tell the receptionist that you are eligible for the discounted rate, otherwise they would not give it automatically at checkout, which doesn’t make sense as the whole purpose is to fill the spots. They should know better which hour of the weekday is eligible for discount services.
I wish they are more affordable so that I can go more often.