Happy Hound Pet Services

I was referred to Kenny by a friend that was using him so I thought I would give him a try. I go out of town more often lately and need someone to take care of my 2 dogs while away. I get very very nervous leaving my house unattended especially going out of the U.S. to other countries for extended periods of time. I am really busy so don’t usually post reviews but thought I would this time since I have been using him for a little over 4 months. I went out of town this past weekend and didn’t have access to phone service or even Internet unfortunately. He assured me everything would be great and no issues.
So on the way back in town Sunday I accessed my cameras. He doesn’t know I have any cameras inside the home just outside that are visable. I noticed that had been at the house as he said he would and was even playing with the dogs. I get worried that my little Mininiture Pincher being so small would squeeze through the fence and run away so I told him to keep him on a lease in the backyard. To my surprise he was playing with him and running around the yard and didn’t have a leash. I watched and saw that both dogs really listen to him and run around the yard. I haven’t had time to train my little one so that is why I get concerned. Now I know I don’t have anything to be concerned about. Nonetheless I called Kenny while he was there and didn’t tell him I was watching and asked how things were going and he said great. Since I could see for myself I believed him.
Now when I hung up I figured I would get home and everything would be as it was when I left. I came home really tired and didn’t really look at how things were when I left and there has never been an issue before. I was shocked when I saw my yard was mowed and edged. He didn’t even tell me he was going to do that. Now thats NOT a bad thing!!! I cannot stand mowing my yard so for him to do that for FREE so I don’t have to is SOOOOOOOO AMAZING to go above and beyond to provide that extra special touch without asking. I called him and asked if he had done that and he said he did. I asked him why and he said… «Your grass was really long so I figured I would mow it for you so you don’t have to deal with it when you got back.» Some people would probably be upset but I sure as heck am not. I offered to pay him and he told me no he wasn’t charging me.
My friends that used to watch my dogs would never mow my yard and play with the dogs. All they do is take them out to do their business and bring them back in and leave.
I am very very very happy that Happy Hound Pet Services and Kenny has been the dog walker for my two dogs for this long. I own multiple companies and this is one major example of EXCEPTIONAL CUSTOMER SERVICE!!!
THANKS AGAIN!!!

A living NIGHTMARE!!! Do NOT use Kenny, the «owner and operator» of Happy Hound. We had hired Kenny to care for our dogs while we were out of town for a wedding. We agreed that he would come to our apartment 4x a day to walk/​feed the dogs and also stay the night. Unfortunately, this is not what happened. Our apartment is equipped with cameras, which he was told about, so we were able to catch him lying to us and neglecting our dogs.
Here’s what happened. We had a flight around noon so he was first scheduled to arrive at 5pm for a walk and feeding, he did not come until 8:30pm. Upon arrival, he fed the dogs and then sat down and played on his iPad. While the dogs were waiting at the door and trying to get his attention that they needed to go out. He completely ignored them and yelled at our 9 year old Maltese for trying to get his attention. He finally took them out after being 3 and a half hours late and playing on his iPad for 20 minutes. He then left and never returned after he told us several times that he would spend the night with them. We have sound and motion detectors on our camera so we get alerts whenever someone comes in. We were worried sick so I left the camera feed up on our iPad screen all night just waiting for him to come back and spend the night, but he never showed. The next morning there was still no sign of him. We called him, no answer. Texted and called several more times, not a word from him! Finally, at 10am he texted to say that the dogs did great last night. A complete LIE! And he still never made it to the apartment. At this point, the dogs hadn’t gone out for over 14 hours!
Panic started setting in and we made some calls to have another pet sitting service take over. We’re new to Houston, so we didn’t have very many options. We confronted Kenny about his lies and told him we knew he had totally abandoned our dogs and that is animal abuse. His response was «sorry about that» and then continued to inquire about his bag that he had left inside our home. He didn’t give us any explanations or excuses, didn’t say he was on his way, and had no concern for our two dogs with full bladders, which reaffirms my feeling that this is not unusual for him and happens all the time. He is habitually late and tricks his customers by sending them photos of the dogs when he’s not even there. I would suggest everyone have a camera in their house so they can see what’s really going on in their homes while they’re away. Avoid Kenny at all costs!