Hampton Inn Brookhollow

Nothing bad to say here… but nothing great either. This is your standard, predictable Hampton Inn. It’s a bit older, but everything you expect is here.
You get a comfy bed (missing the lap desk) with weird square pillows instead of regular-​shaped ones. Wifi is fairly fast for being free. Breakfast is the usual suspects, made better by some hot items (e.g. eggs and sausage). AC is awesome.
The staff was friendly, and there is a BBQ restaurant next door (which is not one of my favorites, btw).
Location is odd, but it goes with this part of town. The freeway is currently under construction, so traffic is a nightmare. The hotel is in between one underpass and an overpass, so if traffic isn’t there, you can get across the freeway to the 20-​something other restaurants on the other side. But if you’re on the wrong side of the freeway, you have to double back to get to your hotel.
Overall, «A-​OK» is the best term to rate this property.

Zero complaints about this hotel! Great price, free Wi-​Fi, great free breakfast! Too cold to go in the pool. Pool looks nice though. Very friendly and accommodating staff. Would stay here again if I needed a place in Houston. Lots of TV channels, King bed very comfortable!

I would come back to this location because there is an extra special lady that helps with breakfast. Dee is priceless. Hotel is great… location fantastic. Plenty of restaurants nearby.

I am a long time Hilton Honors Member and have also sold hotels as a hospitality broker for some years. I know many hotel owners and management services, and have time and again heard praises regarding the Hilton properties and the dedication and commitment of their various owners and management teams. In fact, most hotel buyers I’ve worked with seek and own ONLY hotels under the Hilton family of flags. I’ve also experience first hand, behind the scenes of what these owners and their management teams have to do to achieve and maintain specifically set Hilton standards.
As a frequent traveler, I’ve stayed in countless hotels over the years and I agree that in general, the Hilton properties tend to offer the cleanest and well managed properties in their competitive categories. Hampton Inn tends to be a solid 3 star property all over the USA. However, this Hampton I’m staying at for this business trip is subpar in comparison.
From the broken vending machine, to the stale and mildew smelling room, and the in-​room old school window mounted AC unit that’s akin to what cheap motels typically use, I’ve been discouraged by the fallen standards of this property. Most Hamptons and Homewood Suites properties have wall mounted HVAC thermostats to control the heat/​cooling and include automatic mode. However, the unit in my room is old school, manual operation with high and low fan selections for heating and cooling, and off. No automatic setting, so the fan runs non stop, loudly I will add, until you go physically turn it off. This is Houston and it’s Summer. 100 degrees outside during the day and still warm at night. This forces the guest to endure LOUD fan noise during the night, while you are trying to sleep, which is why I am awake at 3:50am CDT writing this review and feeling sleep deprived, but too hot to turn the damn thing off! Oh, and I believe the unit’s filter may be long past due for a change as my allergies are flared up and my nose is completely stuffed, which is also making it difficult to sleep through the night.
Thanks hotel owner. I will be addressing this with your management in the morning before I leave for my appointment. Hopefully you will have renovated rooms in the hotel with upgraded, modern, non stinky, allergen free cooling units, like many new central HVAC systems used in hotels, and availability for such a room, or I may need to check out and go somewhere else.
By the way, no deal on the nightly rate for this property: $ 159/​night, which is what I would typically pay for an Embassy Suites or DoubleTree hotel.

We picked this place for the pool. Currently, there are non paying guests using it as a public pool, they appear to be friends of the receptionist. We picked this place for the advertisement of lounge chairs. How many exist? One. One fucking lounge chair. What kind of sham is this place? Waste of money.

Recent remodeled lobby and rooms gives a warm and updated feel to the traditional motif. Still the change doesn’t really offer anything new.
Service: All good. Polite, quick check in and consistent cleaning on the breakfast bar.
Rooms: Good sized room and bathroom with comfy bed and pillows. Solid AC, which is perhaps the most important amenity for Houston summers.
Amenities: Free Enet, free breakfast and quick «To Go» grab bags. Small but good exercise room and no wait elevator.
Overall: Good price for a quick overnight for business but no place I’d like to stay for leisure. I rate this straight down the middle at 3 Stars.

Okay so where do I start. This part of town is not the best so options always seem limited but I have stayed here for 6 weeks in a row, 3 days a week and the only positive thing I can say is the lady that helps with breakfast is a sweetheart and very helpful.
If breakfast chit chat is that important to you I would definitely recommend this hotel! Otherwise run for the hills! I kept staying here because it is a pain in the butt to get my company to change hotels but now I am insisting. I kept thinking it was bad luck but no its just a bad hotel. Oh and this is basically my 1^st review on Unilocal so it was really bad!
Week 1: The room has so much moisture my socks got wet and I woke up with a cough. They wouldn’t switch my room because they were sold out. No microwave, no fridge and when I asked for one they said they were in other rooms. They promised they would make sure I had one next week. Not to mention getting locked out of my room because my key didn’t work.
Week 2: Room had a funny smell. Hot water ran out. No fridge, no microwave. I asked about it and got the same response. Locked out of the room 3 separate occasions on the third floor with things in tow and had to walk back downstairs each time. Oh and the «free cookies» are never there EVER.
Week 3: Room seemed normal!!! YAY! No fridge or microwave but at this point I’m happy I’m in a nice room! :) I went to sleep and my bathroom started ticking. I walked in several times and it was coming from inside the wall. Boo! Breakfast had only meat options and I’m a vegetarian, go figure.
Week 4: I got a fridge and microwave! Hell has frozen over!!! This was the only time. I can’t believe there are no problems! The planets have aligned in some perfect way where my room is nice!!! But, my key keeps not working. I got locked out in the back parking lot in the middle of a lightning and thunderstorm and yes I had to completely walk around the building to the front because this is the only available parking in the back. This happened to me twice!!! And I had my computer case! I was so fed up because I was locked out of my room and the hotel every time I used my new key that I left early.
Week 5: Same ol’ same ol’. Funny smell, wet carpet in an area of the room, I hoped it was water but could have been urine. No fridge, no microwave, locked out several times. Staff was especially rude tonight and the hot water dispensers still are not fixed. They always run cold water you have to heat up for tea and the water never is clear.
Week 6: Nice room except when the air kicked on every time it is so loud it sounds like a plane is landing on the covers and kept waking me up. I go to check my bank account this morning and the rude girl from the night before charged the week on my personal debit card and not my company card, even though it was attached to her paperwork when I called to see what was up.
Bottom Line: Find somewhere else. Bad rooms, service is like a roll of the dice because you may get the rude girl Valerie. Keys hardly ever work. Gym is literally a treadmill and elliptical and always in use and the parking situation is scary because its dark, they have no security and you are forced to park in the back of the building by bushes. Which in this neighborhood is not safe. Trust me, murders and muggings all the time. Stay somewhere safe. This place is not like your typical Hampton Inn, usually I love them!

Served us well, the suite was nice. with a seating area. Yes, it is right off the highway. For a clean and secure location — it was a nice place to stay while our friend consulted during the day and visited with us during his «off hours.»
The pool is small, well kept and but not shaded. It has a full width shelf along the pool, which is nice for little kids. They can stand in the water and swim back and forth to you without having to climb out of the pool all the way. Don’t forget the sun protection!
The suite is really just an extra long room — so there was lots of room for the stroller to go right in. The only, downside was that we were hoping «suite» would me some kind of separation or distance between a sitting and sleeping area, alas. that was not the case.
We will stay here again when our brother is in Houston business, the staff were very kind, it was clean, there was breakfast.

I often stay at this hotel and in Hilton properties in general and generally find Hampton Inn properties to be just right. I am afraid that this property really needs a remodel and is more like staying at a Quality Inn rather than a Hampton Inn. The only thing that keeps me from going up the road is the awesome staff who are super nice and I would feel like I was cheating or costing them their jobs if I went else where.
Management/​Owners please remodel this hotel as it needs to be freshened up.

This Hampton Inn really needs a face lift.

Oh, it’s been so long, my beloved Hampton Inn. And, as usual, I have nothing to report, other than that this is, in fact, a Hampton Inn. And that’s exactly why I keep coming here. Comfy beds, reasonable price, serviceable breakfast. Consistency.
I do want to continue pointing out that either the independent owners of these things are given a lot of leash by corporate, or that they’re bucking the uniformity without the overlords noticing — every Hampton seems to have some little personal touch. In this case, I had some cheese and peanut butter crackers and a form letter welcoming me. It’s the little things. Unfortunately, I can’t let this location slide, as I don’t want to play favorites. No bathroom ventilation, even though it wasn’t a factor given the roomy bathroom.
I’ll certainly return, it’s close to the client, and I’m a whore for those Hilton points…