Hampton At Willowbrook

Our dad was here, in the skilled nursing unit, for 4 mths after breaking a hip. It was fairly new and seemed very nice at first. Admin. is non-​effective, seemed unwilling to correctly fix issues. The doctor hardly ever came to see my dad, even when we had issues. Most of the LVN’s and caretakers were very nice and caring. We had issues with one caretaker that was very rough with my dad and threatened him with physical violence when he complained. She was fired the next day. One LVN was horrible and we had to complain numerous times. Instead of doing something effective they just moved her to care for patients at the other end of the hall. Dad’s BP was unstable. They kept giving him another pill to stabilize it. When I asked if they could explore why his BP was so elevated, rather than just add more meds, we found out that he was not receiving 2 vital meds!!! Room maintenance/​cleanliness was not consistent. Food was okay.