H&R Block

I have had a very different experience from the previous customer and had to write a review. Vanessa Duncan has prepared my taxes for the past 3 years, I actually moved to Pearland and drove all the way to this location this year because I trust her so much. My experience has been nothing but positive every time. I am not sure what happened previously but I will speak on my experience in her preparing my taxes… She has been there several years and takes her job very seriously. I am not one to keep on with new laws and regulations so when I come in that is usually the first thing that she goes over with me and always makes sure to explain it in a way that I can understand. She always does her best to make sure that I get the best refund possible. This year I paid $ 145 and was totally find with that because I have the peace of mind that if an error should occur H & R block will be liable for the issue. They have a new text feature that allows you be notified about your tax return. I filed on Friday and I have already received a text that the IRS has accepted my return. I highly recommend this location and would suggest booking an appointment in advance with Vanessa if possible.

RUN AS FAST AS YOU CAN!
I have used H&R Block for the past three years and at this point, I will never use this company again. I was charged $ 275 for an in-​person tax preparation because the employee assigned to my account was on vacation. I was never once notified that my taxes were not going to be submitted on time. The website said Vanessa Duncan was in the process of reviewing my tax return. On Oct. 14 I started to panic so I called the office three times to ask about the status of my online return. I was repeatedly told that my assigned tax adviser was busy and would call me back, when in reality she wasn’t even in town. When I finally got ahold of someone (Sandra), she told me that my taxes wouldn’t be submitted on time because Vanessa Duncan was the only person who knew how to navigate the Best of Both product. Sandra told me that I had to come in to the H&R Block office to re-​do my taxes in person, which I was then charged SEVEN TIMES the amount I was quoted originally. AFTER I signed all of the paperwork, the tax preparer (Rita Cummings) told me that I didn’t even need to submit my taxes within the Oct. 15 deadline because I didn’t owe the IRS money. Meaning I could have waited until Vanessa Duncan was back from vacation, and avoided paying $ 275 for an in-​person tax adviser to RE-​SUBMIT my taxes that I already prepared online. Rita could have easily told me to wait until Vanessa returned, but instead she took my money and broke the news to me once it was too late to change my mind. I am absolutely furious. The same thing happened to another customer who was in the office at the same time as me. She wasn’t notified of Vanessa’s absence and wouldn’t have known her taxes weren’t going to be filed on time. She also called numerous times and was given the same excuses I heard. Sandra, the receptionist, asked Rita to give me a discount for my troubles. Rita lazily looked through her emails for a coupon code. After ten seconds of looking she said, «sorry I can’t find anything.» I am so furious with the customer service I received, especially since I am being penalized for H&R Block’s mistake.