Greyhound Bus Lines

If I had a chance to give no star, I would love to. They have the worst customer service ever. I traveled from Corpus Christi to Houston. They have a sh. policy which requires customer to print a paper ticket! What year are we living in? They have a bar code in the ticket just for nothing. They never scan the code and just ask for PAPER ticket! e-​ticket on the phone is unacceptable! I cannot understand.
I believed they would scan the code on my phone and because my printer did not work so I did not print the ticket. They did not allow me to get in. I asked them for help if I could use their printer but they refused to do so. I had everything: e-​ticket, confirmation number… They saw that but they did not help! Finally I bought another ticket at the counter with more expensive price and they were happy about that.
I got home and called customer service for refund my previous ticket which I had no chance to use. They gave me case number and promised to give me money back within 10 business days. After 8 business days, I called them to ask when I can get my money, then they said please wait for 2 more days! Now, it has been 3 weeks and nothing happens.
The bus is nasty and it is not worth it! No wifi, no charger as they say and even no instruction on how to pay extra fee to have them. But I am pretty sure they do not have that as the bus is old and do not see any portal…
Please recommend another bus line other than Greyhound for my next time. Thanks!

It’s okay sometimes. .and sometimes it’s not. Just stay alert around the area. There are all kinds of people you meet at night. .don’t recommend to travel at night.

Houston’s Greyhound riders are lucky. Their station has an actual restaurant inside, a clean restroom, security check of your bags, designated corrals for the many gates, and an attractive modem exterior and interior.
Only two things would make this place a perfect bus station:
— Metal detector or X-​ray machine at the security check
— Screen showing the gates for each destination
Experiences with staff were good. I asked an employee which gate was for Austin and she answered (without friendliness but also without insults like JFK TSA agents).
Not that it matters, but the other bus riders were friendly, normal-​looking folks who could be your coworkers or neighbors.
The onsite restaurant was 24-​hour!

*Bus Travel Tip*
Prepare that ass, will yah? ALWAYS, ALWAYS, ALWAYS have at least a snack or two and/​or full stomach and refreshment packed on you — not in your checked bag locked below — before boarding any bus, regardless of distance. It’s just general good practice, and should the bus break down or encounter any road woes, you can drown your sorrows with some fried chicken and sour patch kids. Being able to offer one in need is also a great way to make a friend while aboard. No one likes to be hangry or around one who is. It wouldn’t hurt to also have a good book and light sweater depending on duration of trip and destination.
Now for the station itself and subsequent overall experience review:
The immediate perimeter of this bus station is under a pretty constant occupation of homeless/​drunks/​addicts/​dealers — and they even extend to the McDonald’s across the street, for what that’s worth. There are security guards on site (I saw three during my time there) so in theory it should take a little of the edge off, but stay on your game and have your possessions accounted for at all times.
I wouldn’t exactly feel comfortable leaving a girlfriend/​sister/​mother/​someone who you care very much for their well-​being here alone for an extended time unless they retreat promptly to the seated area out back where boarding the actual buses take place — and only accessible to ticket holders– otherwise you’re more susceptible to varying degrees of harassment from said occupants.
I used Greyhound to book my trip to Austin this weekend which should have been just a shade over 3 hours, but the bus’ engine ceased while we were ~30 miles from arrival. Throughout the first 1.5 hours of being stuck along the highway, the bus driver was unable to contact anyone from the station in Austin for assistance. What type of shit is that? The bus driver. Cannot get in touch. With the company in which she operates for? Drivers are supposed to have the proper resources to ensure a safe and efficient experience, no? No is indeed the answer in this case. Luckily it wasn’t in harsh/​cold weather conditions to make it even more miserable and unsafe.
A passenger who sat behind me called the customer service line while awaiting for help, and after going back and forth with the rep and her manager for over 30 mins, she was told outright that if she steps off the bus and doesn’t complete her trip, her ticket will under no circumstances be credited/​refunded. What else are we to do if even the damn driver can’t contact anyone for help? Seriously, are you kidding me? I said fuck that, take my $ 11.50 bus fare and I called my cousin to come scoop me up from this accident-​waiting-​to-​happen trap of a ceased bus with tractor trucks blazing by through the night sky. I just wonder how the other passengers got to Austin and how long this huge inconvenience lasted in the end.
From now on when I embark on my journeys via bus, I’ll be more than happy to pay a little extra and get a more professional and comfortable experience with MegaBus when the option presents itself.
Step your shit up Greyhound. I’ve got no doubt in my mind that this company makes enough annual revenue in The Americas to do away with your fleet of deteriorating, dilapidated buses with an absent communications/​triage department.

The reason why I gave this place three stars is because of the homeless, crackheads, and bad people that stand outside of this. I’m not originally from Houston and I travel alot and I’ve never seen stuff like this in front of a greyhound station. I also seen two crackheads fight each other because one of them stole the others $ 2. Get it together greyhound and do something about this.

This is a place that I wouldn’t wish my worst enemy to visit, it’s that bad. If you did use the Houston greyhound bus station in the past, as I did, it’s because you had no other option to get from point A to point B. On the other hand, if you like walking out of bus stations to be greeted by army’s of crack heads, this is the place to be.

As a Texas Peace Officer I contacted customer service to inquire as to the proper procedure for carrying my duty weapon on a bus, as we are expected to keep them with us at all times. I was informed, «No weapons.» Which translates to «we don’t want the free security services you are offering to our customers and business.» Anyway, I guess I’ll rent a car because I don’t like flying. At least with flying they will let you check your firearm.

Now I know why everyone gasped when I told them I was going to try the bus for my next trip! Not only is the bus station surrounded by the less fortunate but when you go inside you feel like you are in a dirty shelter. It smells like a bathroom that is NOT clean and everyone that was around me had no regard for personal space. When I got on the bus it smelled like moldy play dough mixed with the smell of sausage that the girls behind me were eating. The seats are falling apart! I went to turn on my light to read my book and neither of the lights worked. Every time we hit a bump it sounded like the windows were going to pop off and from the coughing, nose blowing, and sneezing I am thinking I need to get to a clinic as soon as I get off of here. I guess this is just going to be one of those things I will laugh about later but warn others never to take the leap and try like I have.

There are few things about Houston I like, and a bus station isn’t one of them. However, the counter attendant was helpful and got me on an earlier bus. It was clean, and most importantly the bus ran on time. In addition it was the cleanest Greyhound I’ve ever been on and the wifi worked flawlessly. So… if you need a cheap easy trip go Greyhound, and leave the driving to them… I can’t believe I just said that cheesy crap.

Bus station very dirty. Staff ok and cooperative.
Buses are extremely dirty, filthy, unhygienic n traveling in these buses can be unhealthy.

I want a refund on a ticket that wasn’t used because the bus driver didn’t «want» to stop at the designated stop. Forcing me to buy another ticket for the following morning. Someone please reach out to me.

I’m not new to riding a bus and have done so before in the past without problems. My car broke down and had to take a bus back to San Antonio from Houston. The people here are so fucking rude. Must be a requirement to work here. From front desk to management. I don’t know why it’s still open. I’ve used megabus in the past and only reason why I chose greyhound is because I have to be in San Antonio at a certain time and this was my only option. Please refrain from using greyhound at all costs. Btw greyhound isn’t even worthy of ½ a star, unfortunately I have to put 1.

I recently travelled round trip from houston to mcallen. This was my first trip by bus. I was scared of the travel after reading all the reviews but experience was quite the contrary. The buses left on time. The bus was clean, didn’t try using the bathroom though. Both ways the drivers stopped for a 10 min break almost every 2 hours. The rest stops were decent and clean. I feel the travel was worth the price. And convenient along with wifi.
If you don’t want to travel all the way to downtown, there is also a stop in hillcroft .
I would give it 3.5 stars. It’s not perfect for a ⁵⁄₅. Would have gotten a ⁴⁄₅ if customer service had answered the phone. The bus station at downtown during the day was safe. I was not there at night.

This was my first experience EVER riding Greyhound. I must say, even though my ride was only 4 hours long (to Dallas), this was an uneventful experience. Staff I dealt with here were more than helpful, showed me where I needed to be, and the ride itself was just fine — no issues. The station seemed clean, well stocked with snacks to purchase, and had evident security. I do suggest you stay inside however. There are a lot of pandhandler types outside looking for change.

Greyhound has FREE WIFI on their buses. I’m using it to write this review!
They also have a new initiative BLUE — the entertainment library of movies, etc via Lufthansa so make sure to bring your laptops/​tablets to access that, however it’s only available on Houston-​Dallas route as this is a pilot program.
The reason for 3 stars is because of the condition of their terminals, dirty and sketchy.
Book early online as they always have great specials. If you’re using someone else’s credit card to book they will charge you an extra $ 18.

Bus left 48 minutes late because no one would load the bus. Lights don’t work on the bus. There was nearly a fight on the bus. The late bus doesn’t try to make up time at stops but instead takes 25 minute stops instead of 15.
If you need to be somewhere with any sort of time constraint, this is not your transportation provider.

A complete horrible mess. Would not be surprised if Greyhound goes out of business.
So I took a bus from Houston to Baton Rouge today. WRONG IDEA.
Am I missing something? Where does it say a transportation company has the right to humiliate you and treat you like crap?
Bus station — There isn’t ANY sineage about which bus is leaving at what gate and what time. You would think there would be but there isn’t any sinage in the waiting area. I ran down one of the unhelpful employees where is the signs she said there are by the ticket counter on the other side of the building. But stupid me I guess I was expecting a company where it would tell it’s customers where the buses are going and at what time. Really you are just left in a dirty loud common room, you don’t know where your bus gate is, you don’t know what time it leaves, you basically just have to wait and listen to the intercom announcements to know where to line up, that is IF you can hear the intercom announcements over all of the loud talking, shouting, loud television, loud unruly uncouth urban folk.
Sorry Greyhound gets an F– for customer service. Rude employees yelling at you like it’s your problem not knowing when and where buses leave. Want information? Their attitude seems to be «Why are you bothering me with your questions???»
So, I get to baton rouge an hour late, and my bag isn’t on the bus. I asked these two huge black guys and they started making excuses and yelling at me, like it was my problem or fault that my bag wasn’t on the bus.
NEVER AGAIN. I don’t care how cheap it is. This bus company should be very ashamed of itself. AND IT SUCKS!

Shady McGrady!
I catch the bus a few times a year. Been to Greyhound stations in 5 different states. Like the buses, the stations are hit or miss. This location is a miss. Even with a food court, though small, it’s still a miss. It operates like any other Greyhound station I’ve been to but this one is suspect at best due to the folks in & around the station. I’m referring to the employees & the patrons. I’ve seen staff members argue and curse each other out. This isn’t a location you’re gonna get glowing customer service from so remember that before getting an attitude with the staff. Don’t be surprised if you get dismissed or even ignored.
This location happens to be one of the first stops from Huntsville so don’t be surprised to see dudes coming home for the first time in 5 to 10 (yrs). Outside you’ll find people hustling trying to make a buck. Mostly gypsy cabs but I’ve seen all kinds of stuff go down outside this bus station. Good to have eyes in the back of your head. I’d recommend Megabus just a few blocks away. But if this kinda stuff doesn’t phase you, have at it cowboy.

I took the greyhound in summer of 2013 to save gas to travel to houston from Austin. The station in Austin was gross and there were a couple of sketchy looking people around. The bus ride was decent. The driver was a rude black lady. But the seats were comfortable and you get your own outlet. The bus was about half filled and I had my own row. Everyone was pretty quiet and sleeping.
In houston the bus station is 10x worse than the one in austin. Lucky me my boyfriend was waiting when I get off the bus. Without him I probably would have felt extremely unsafe. There are so many hobos outside and every single one asks for money and I guess they don’t know what personal space is. They need more cops outside because it was just unpleasant experience.
Bring a jacket because it gets cold and don’t drink anything or you’ll have to use the facilities and trust me you don’t want that.

Decided to take Greyhound from Buffalo, Texas to Beaumont, Texas, to drive back a car. Instructions required that I arrive in Buffalo 1 hour ahead of departure. No reason for that requirement: I wound up sitting in a truck stop in Buffalo for an hour.
The bus was clean and it was a pleasant enough ride, until we got to Houston. There was no one to offer information, instructions, or even just plain old customer service. My bus arrived AFTER my connecting bus was to depart, so I was on my own and agitated, trying to find my connection. In wandering around the terminal, I accidentally went into a «non-​secured» area, and then had to be searched before I could return to the loading area. Apparently they think I was searched in Buffalo, Texas, and had I not been wandering around, I would have been able to board another bus immediately with NO security screening whatsoever. Not one single Greyhound employee anywhere bothered asking me for identification.
Finally I decided to ask the driver of a boarding bus that was bound for New Orleans. Nowhere on my ticket were there any numbers that would have allowed me to identify my connecting bus. Turns out that was to be my connecting bus, and I was the last to board. Got to my destination on time, and it was not a bad trip… but I won’t go with Greyhound again.