Good Neighbor Healthcare Center

Ridiculous. The staff were completely incompetent in making a simple appointment for me. I got transferred 5 different times, and no one knew what they were doing. They even claimed that the doctor I wanted did not exist, even though I was staring at their website, called the number listed there, and asked for the OB/​GYN listed on that page. Absolutely ridiculous.

I see a lot of improvement from previous users comments! Very friendly staff and easy to navigate service. The dr was very thorough and the nurse very helpful.

HORRIBLE clinic! I just moved to Houston and got insurance from my employer (CIGNA HMO). I received a primary care physician (PCP), which I was told was the only doctor I could go to unless I changed PCPs before hand. Well, I ended up setting an appointment for 1:30pm and taking a day off work specifically for that appointment and when I got to the clinic I had to wait for 30 min just to talk to the receptionist! Not only did I have to wait in line, but I was surrounded by many sick people that were coughing without even so much as covering their mouths.
When I finally got up to the counter, the receptionist did not seem pleasant and she handed me some forms to fill out (which I could have been doing in line!). I filled out the forms and noticed one that said my cost would be some percentage of my income. First off, that is crazy to begin with and secondly, I had insurance so I was only supposed to be paying a co-​pay. I went to the receptionist and asked if that form applied to me since I had insurance and she asked what insurance I had. I told her and she proceeded to tell me that they don’t cover that insurance! Apparently Dr. Arlene Tinker no longer takes HMOs, but did not tell CIGNA! That is really inexcusable.
After a waste of 45 min, I decided to call and see if I could change my PCP. I realized I had left my cell phone at home so I asked to borrow the receptionists phone. She proceeded to tell me that I could use it (begrudgingly) but after 5 min she would hang the phone up if I wasn’t finished with my call! Astounded, I left to drive back home.
Not only did I waste a trip back and forth, but also I wasted 30 min in line, time talking to the receptionist about irrelevant matters, and an entire day of non-​paid vacation. I guess it should have been a tip-​off when I called to make my appointment and they didn’t ask me what my insurance company was or even what my issue was for which I was visiting the doctor.
What a terrible experience. Would NOT recommend to anyone.

This is an income based clinic that offers medical, dental and has a pharmacy! If you don’t have insurance and can’t afford those high doctor bills this is the best thing for you! Just bring your check stubs or proof of income and you’ll be fine! They are open late on Thursdays and welcome walk-​ins!
They did move to the Heights area!!!