GMS Dental Centers

If I could put 0 stars that would be the rating I would give this place. This is the worst dental facility I’ve ever been to. The front end of this dental office is the worst! Every time I have gone I have waited 30−45+ minutes up to over an hour. I was there almost the entire day for a tooth extraction that cost me over $ 400. They tried to tell me my wisdom teeth removal would be $ 1300! Outrageous! I switched to another dental facility when my insurance was renewed!

And that sir you are full of shit on. The diagnosis the doctor at my current dentist said you guys are ripping people off and that also he has had customers from your business go to him and say the same thing. My procedure was $ 574 and you guys were charging me $ 1200 for 4 wisdom teeth and IV sedation. So yeah your prices are not competitive because I will take $ 574 and cleanliness and professionalism anyway. People, read this and do take my advice. Don’t go here. Also their staff is about if dumb as hell and I don’t get how they obtained degrees

Worse bunch of Dentist in Texas. From Sept to December then would not pull my son wisdom tooth because he did not have $ 250.00 to put bone density, told them just pull the tooth, they lied and said they would loose there license if they didn’t put in bone, talked to 2 other dentist said Dr. Nuhello lied…

Our experience here was abysmal. My husband was scheduled for a wisdom tooth removal at 8am. We arrived at 7:55. After waiting until 8:30, he was called to pay. After paying, he waited another 30 minutes before being called back an hour after his original appointment.
Once he got called back, things took a turn for the even worse. His dentist and nurse told him he could not get the surgery we had taken off of work for – they said they couldn’t perform it since one tooth was severely impacted. They went back and forth, and then he came to get me. When I came back, they decided he could get the surgery. At that point, I was very leery – how are you not prepared for a surgery that was scheduled weeks in advance? What kind of medical professionals tell a patient conflicting information?
When I came back, the dentist said she could perform the surgery with local anesthesia. She said she may need to sedate him, but it was up to us. She then went through a checklist of his medical history. Throughout the history, she and the nurse kept looking at me as if they didn’t believe my husband didn’t smoke or use illegal drugs. It was offensive and made me uncomfortable. Then, they told me I needed to talk to someone else to see how the bill would change. At this point, it was 110 minutes after his original appointment.
I waited for a clerk in the billing area. After twenty minutes, I asked for help. No one could help me. After waiting fifty minutes and asking two employees for a manager, I finally got someone to help me. The manager came to her desk and I said – can I speak to you? She was very rude and told me to wait again so she could see a patient. At this point, I asked to see her manager. The very nice front desk worker got the COO. I told him my story, and he seemed confused. He did not apologize.
When the manager saw me talking to her boss, she came to get me and said my husband was asking for me. She explained to us that the dentist said she could only do the surgery with sedation, which cost an extra $ 840. At this point, we had been waiting for three hours. Her billing directions contradicted what the dentist had told us. She never apologized for their miscommunication, the wait, or the fact that the dentist was so ill prepared for the surgery. We ended up walking out – I would never trust this practice with anyone’s teeth. It is evident that their dentists aren’t clear on how to handle wisdom teeth, their staff isn’t communicating clearly, and patient satisfaction is not a priority. I strongly recommend steering clear of this place for complicated procedures. In all fairness, they have done routine cleanings for my husband in the past and it has been fine. I can only conclude that some practices are less prepared for more complicated procedures.
Overall, I cannot recommend this office at all.

Having my 1^st appointment today, just read the reviews and am now second guessing my choice to come here… I came in one other day but was not prepared to pay a consultation fee as nobody in the channelview office mentioned that I would have one, so i had to reschedule. I know for a fact that 1 of the desk clerks is rude as can be here, but I didn’t let her get to me… so here I am again for my consultation… and paid the outrageous consultation fee compared to many other surgeon fees I’m finding out… I should have done my homework before settling on coming back so far I arrived at 9 for a 10am appt and it’s now 1:00pm and I am leaving never having been seen.
Rundown:
Paid $ 112 consultation fee (which should take 10 min)
Waited for 4 hours (ridiculous)
Was Never seen by Specialist, got refund.
This place is not for me and I will not be returning. Got a refund but lost 4 hours of my day.

I hate this place years ago they had an excellent staff and dentistry center. Now they are lacking in all areas. No time managment poor customer service and bad attitudes. I was called to come into a oral surgery consultation earlier due to a cancellation. I arrived at the requested time of 3:30 pm and still was not seen until 4:30. I was then told by the doctor that she didnt know why I had to wait. The office staff sat on their cell phones and had clients wait to close out their visits. Only one lady seemed to be doing all of the work and she looked extremely overwhelmed. I wont be going back. NO STARS SHOLD BE AN OPTION!!!

I tried to make an appointment here several times throughout the week. I got forwarded to a recording that stresses to «leave only one message» when trying to schedule a cleaning. I left one message but didn’t get a call back. The next afternoon I tried again and left another message. Still no call back. Tried again today and finally got a response from a live person who said that nothing was available until January. I’ve gone there twice a year for the past several years and never had this much trouble getting an appointment. Going somewhere else from now on.

In May, I had my first appointment with Dr. Cartwright in Houston for a consultation on the build-​up on a crown repair and a broken crown on one of my molars. I wasn’t really impressed with her, but I did like that she admitted she was not a specialist and had me schedule another consultation with Dr. Terrany, the Endodontics Specialist. The second visit was much faster, and I didn’t have to wait very long. Dr. Terrany was very sweet and knew what had to be done, but she wanted to be sure I had no other cavities in the repaired crown.
After x-​rays and observations, I was ready for the the build-​up and this time, I had Dr. Taha.
Dr. Taha and her assistant did a great job with the build-​up and it only took about 15 minutes or so. That day was the start of one of the best days at GMS Dental. The wait was not long, the staff was kind, and the work was pain free and comforting.
After we were done, Dr. Taha went over the different options for my broken crown, and we both agreed an extraction was best. We then scheduled my appointment for the extraction. When the day came, I met again with Dr. Taha. I was extremely nervous coming in but her assistant, Christian, was comforting and answered every one of my questions with a smile. Dr. Taha and Christian made the extraction of my right molar painless. These two are awesome as a team and as individuals. I told Dr. Grant Sandler, the President of GMS Dental, that I had to give them kudos for their service and consideration on Unilocal.
I have two more appointments in the future; one in October for a new crown and one in 6 months for the implant on the extraction. I can honestly say, I am excited to go to the dentist and I thank all who were in the process; the Wolff Center for Entrepreneurship, Dr. Grant Sadler, staff, and dentist.

We’re in the process now of getting my daughters tooth extracted… we went for the initial appt yesterday… we were in an out in less than an hour… the staff, and dentist were all very sweet and have given my daughter the tender care she needs as she is Autistic… the prices are a little steep but, I guess probably equal to others in the area… so far I’m happy with the service

I normally don’t write reviews, but this is ridiculous! Just today, I arrive at 3:43pm for a 4:00pm appointment, at 3:54pm I was called to the desk to be told they are 1 hour behind. Really! You couldn’t have called me when you realized you were behind? Previously, Ms. Rhnee was my hygienist, I built a relationship with her, then I go in one day for an appointment and she’s no longer there. Ok, so I then moved to Do, he was awesome as well and we built a relationship… came last week just to find out Do is no longer there. Needless to say, I will be looking for another dentist office. All of these changes, no courtesy phone calls, being charged for services that was not on my appointment slip without being told ahead of time… Having to fight to get the charges removed, EXTENDED wait time, just to name a few! I will miss the relationship that was built with Ms. Gail at the checkout desk, but all of these other obstacles are just plain ridiculous!

Terrible! First of all, good luck getting someone to answer the phone. Secondly, good luck getting a correct appointment time. I scheduled a 9 am appt. but got a text confirming my 10 am appt. I called to verify if it was a 9 or 10 am appt. The person told me to come in at 9 for xrays and the cleaning is at 10. I told her xrays do not take one hour! Anyway I came in a 9 and waiting for 1 ½ hours before they called me in. The office is extremely disorganized and not very friendly. I have been coming here for years but will now cancel due to several annoying mishaps like this one. This place has gone downhill big time from the way it used to operate.

Avoid at all costs. Really, just don’t go there. I got a groupon for a cleaning and a sonicare. I could NOT get an appointment, as everyone said. You can request one online, they’ll never contact you. You can call them, they won’t answer. Waste of a groupon since I couldn’t get an appointment. Contacted groupon and they contacted GMS through their groupon representative or something and I had an appointment the next day. Appointment was standard, nothing great nothing awful. A week later I get a bill for $ 100 — the exact amount I paid for the groupon with the only description as «Groupon». I contacted them about it, never heard back .They have since reported me to a collection agency… over a false bill. Ridiculous.

The very reason I continue to return to GMS is because of my dentist Dr. Tomei, his assistant Ms. Roselyn and Ms. Dana, if it wasn’t for these 3 people I would have changed my dental facility by now. Dr. Tomei really knows his job and cares about his patients, but that is with the wonderful help of Ms. Roselyn there to make sure you’re comfortable and walking you through everything that is been done. Ms Dana is the best person to have there to help explain your bill to you, she’s very professional and makes sure you understands everything before you leave her desk and that smile. These people are the reason I give this dental facility a high rating, you need more like them.

The only reason I give this many stars is for my hygenist! She is awesome and a perfectionist! Love that about someone cleaning my teeth! This facility is nice but too many people when I was there. The customer service was not the best either. Then the scheduler that had my file, just blew me off so me and my daughter left without making our next appt, I will call later.

This place is terrible. You can not get a person on the phone to make an appointment. If you have a billing question or other problem, FORGET IT. You have to drive over and show up in person to actually speak with someone.
I had a crown put on improperly, and each dentist recommends something different for the same issue every time you show up.
I hate this place.

I have become increasingly disappointed with GMS Dental Centers. My wait times are getting longer, in fact, one afternoon I had to wait for an hour and a half before I was seen. That is really unacceptable.
I have found most of the office staff to be very rude, on a rare occasion, I will get a smile from one of them in our dealings, but very rarely. I tried to book another follow-​up appointment, and the appointment clerk was going to book me for two weeks out, then another staff member came behind her and told her they had to do three weeks. I felt it was ver rude and if they had the opening, why couldn’t I have it.
Also, I have the hardest time getting through on the phone. On three different occasions I have had to call practically all day long and I can never get through to a person. I transfers me to voice mail. Their callbacks from voice mail are very delayed. I also left a phone message on the emergency line one time because my crown had fallen out, and no one contacted me at all during the entire weekend. I had to try calling again the next Monday, all day, before I was able to get ahold of someone.
This review doesn’t even begin to describe all of the trouble I’ve had with them, and although I think my doctor is very kind, I just hate this office and their policies.
One other thing… they never let you do two different procedures in one visit. So, for a cleaning, 3 fillings and one crown, I’ve been in their office the past two months about 12 times. Three of those times were due to a crown that kept falling out because they were using a bad adhesive.
Can you say «FRUSTRATING!»

I had my oral surgery cancelled with less than 2 hours notice.
I lost 2 days more days of vacation time, and $ 400 that it took to fly down my post-​surgery escort. I had to reschedule my time off and rebook a flight for $ 308.
GMS Dental tried to charge us a $ 100 fine because our ride home arrived 10 minutes after the surgery ended.
I should have listened to all of the bad reviews about GMS Dental. GMS Dental is a money hungry and disorganized practice.
I’m so glad this is over.

Zero stars, avoid this place at all costs. Staff is rude. They mixed up my medical records, preform poor quality of services, the place is unsanitary. Someone from the state should check them out for unsafe practices. When I confronted the office mgr… she became defensive. Then I pulled out my Samsung Galaxy note 2 and showed here all the bad reviews. How can this place still be in business with so many negative customer issues? They are disorganized about everything except for taking your money

You would come in, sign in, wait for someone to call your name, pay for the service you haven’t gotten in advance. You then go back to your seat, you wait again, and wait, and wait, and wait. Then you’d be called by the doctor’s assistance, s/​he would sit you down on the death dental chair and you’d wait for the doctor, wait, and wait, and wait again. Doctor comes in, looks at you, does his thing, patches you up, sends you out to the lobby with his or her assistance, then you wait, and wait, and wait again until someone calls your name for you to pay to check you out and give you a receipt.
I’ve waited a record time of 45 minutes to be called to be seen by the doctor and waited another record of time of 38 minutes to be checked out and get my receipt. I need to switch to a new dentist office because I’m so bored of waiting in their lobby and it’s 31 minutes passed my appointment time, I’m still waiting to be seen by the doctor…
Have I mentioned that you have to wait? And wait? And wait? Annnnd wait? If you want to avoid annoying friends and family member, avoid husband or wife duties, need somewhere to kill time, GMS dental is your destination spot! As I’m still waiting.
Btw, the 2 stars is for some of the nice people there that helped me with my appointment because Rita will never call you back no matter how many messages you leave her.

Is zero stars an option? I am changing dentists after coming here for years. I went because the location is close to home and because they had 7:30am appointments. Cleanings were usually fine depending on the hygenist.
I am never going again because I cannot schedule an appointment. I like to schedule my next appointment before I leave thier office, but they will not let you schedule months in advance. When I try to call a few weeks in advance they do not answer the phone or return my phone calls. I have called them at least 10 times at different times of the day and week and no one answers. I wonder if the doctors know that their scheduling staff is so negligent.