Gexa Energy

Gexa has a coupon referral for $ 25 off your bill after you sign up. Use code: 1 184 776
I have been using Gexa for 2 years now and everything has been great. The customer service is quick and professional. I couldn’t find a better rate in the DFW area. Gexa has better rates than TXU and Reliant. My monthly electric bill is $ 30 for my apartment! Woohoo!
Sign up using the link below to get $ 25 off your bill:

Definitely listen to the other reviews here in regards to Gexa Energy being scammy. They charged me a $ 299 fee in April that I had no idea about. I had to call in and deal with customer support for hours trying to identify what this charge was. Turns out it was a mistake withdrawal from their end which was noted as a «deposit fee».
They said they would process a refund check for me. It’s been 2 weeks. I called back in today and they said the check is now being processed and will be complete soon. Once the check processes, they will mail it to me which will take another 2+ weeks.
So they can mistakenly charge me $ 299 instantly but it takes more than a month to refund that back to me? Yikes. As an apology for the inconvenience, their rep told me he can get me a lower rate… if I signed a contract extension with them hahahaha. That’s their apology… what?
Never had this issue with any other electricity provider. Back to the drawing board on

The worst company ever. They billed me for an account that I don’t have. Then when I refused to be charged for something I did not use they send it to collection. WORST COMPANY EVER

ANYONE can call Gexa Energy and turn off your electricity, just by giving your address and saying that they are moving. It has happened to me twice.
When you call to get them to turn it back on, they require your name, address, phone number, AND the last 4 digits of your social security number.
I will be dropping Gexa as soon as my current contract expires.

Using from past 6 months and been able to save a lot as their plans are really cheap and they will give $ 25 credit every month if you use less than 1000 KW. Not even a single problem in last 6 months, haven’t even called their customer service till now. In addition you can get $ 25 off first month if you use the referral ID 1 066 726

They are CHEATERS!!!
We took a new connection from Gexa and were told an approximate bill amount for our usage by the representative who signed up on our behalf. But when the bill came it was no way reflecting what we were told. When we called the customer service they said we should read the terms & conditions before signing up and that it is mentioned clearly about other charges that would be applied to the account. When we said that the representative clearly told us that those charges wont be applied to the account she said sorry but nothing can be done at the moment.
I would not recommend Gexa to anyone and please stay away from Gexa

signed up for less than 1000 kwh $ 55 bill credit for 8 months. Looks like they have good rates and good referral program. If you use the following code you will get $ 25 and i will get $ 5 off my bill every month. 851 370

Stay away from this company. I moved to another apartment and used other electricity company before the due date with Gexa. Later Gexa charged early termination fee. I called Gexa and tried to waive the early termination fee. They asked me to show the new lease agreement and new electricity carrier bill. I faxed them. However, they said they do not accept it. It wastes time to talk to them.

Living in Hawaii, someone (Chimney Rock Road — or something like that) opened an account with Gexa (and other companies) using my personal information. All other companies, except for Gexa took identity theft into consideration and wrote off the unpaid accounts. Why, Gexa, when you open an account without doing due diligence, must I go out of my way, obtaining police reports and such, for you to fix your mistake. It was YOU, not me, that extended services to an identity thief. Since I’m not the one that requested your services, I will never, ever, pay the outstanding balance.

Never had any problems signing in and getting it set up. But once I had a problem, the solution center, its BS!.1^st of all, NO customer service online, it just doesn’t exist here. Email customer service and 24 – 72 hr response they say they will reply back. Called several times to fix a simple problem and they made it impossible! Everything that could be so simple they make it so hard. I do not recommend this company.

Gexa energy is a scam. When my current contract ended the bill skyrocketed to $ 274 per month in a second home with little usage that month. When I called to renew they quoted a price of 6.4 cents per kWh but when the fact sheet showed up in the mail it was 13.0 cents per kWh. When I called to question they would not let me hear the recording where the supposedly disclosed the extra fees then said if I cancelled I would be charged $ 295 fee which also was not disclosed. Avoid Gexa!

I’d give them one star for scamming me on my rate-​plan terms and their horrible website that is so hard to get use, but I actually give them two stars because they did keep the juice flowing well enough. I’ve recently dropped these guys and am giving TXU a try beginning in a couple weeks.

The honeymoon is officially over with Gexa Energy as of 10÷10÷14. Last month, I challenged my meter reading and received a letter confirming CenterPoint had mis-​read my meter and Gexa would be providing a billing adjustment in my favor. That was 9÷12÷14. New bill comes 10÷10÷14. No adjustment. Customer service has no record of the letter. I fax the letter to them and to market relations, source of the letter. I am asked to call back. I call back. Once again, no record of the adjustment letter. They, miraculously have ANOTHER letter on file that I have not received stating «reading was correct.»
This has been a sloppy, unprofessional experience. I cannot wait for my contract to be over. Shame on you Gexa. I am guessing my adjustment will be on an oxcart somewhere between «never-​happening» and «how long can we put her off.»

These people can’t find their butts with both hands. I signed up for priority service on a new residence. It’s been four days and they still can’t get the power on, and they can’t tell me why. They can’t or won’t communicate with Centerpoint (the utility company that actually provides the service), so I’m having to play middleman and it isn’t working. I’d gladly pay more her Kwh because I’d actually have electricity in my new home by now. We’ve wasted an entire weekend because they can’t be bothered to contact Centerpoint to find out what the holdup is.

BEWARE THESE GUYS ARE SCAM ARTISTS! I just received a bill on my empty small townhome that has 0 appliances in it for $ 172 coincidentally the month I cancel my plan with them that has ‘no early termination fees’. This bill is 4 times higher than any bill I have received from them. Of course, they do nothing about it and if I want to dispute it I have to pay $ 125.99 fee to do so. I am so disappointed! Beware of Gexa, their rates are ok but once they catch you with this kind of stuff it becomes I rip off. Check out other more reliable companies with customer service priorities so you don’t get sucked into this.

Cut off our power in middle of summer after sending 1 letter via USPS.
Had auto bill pay and guess card expired but they never said anything.
Terrible customer service.

Normally it’s pretty easy for me to get hacked off at utility and phone providers. But I’ve been with Gexa for about 6 years and have been pleased pretty much the whole time. When I sign up for a 6 month plan, I get the low rate, then they hiked it up about 2 cents a kwh for my month to month, not that bad, from 9.4 to 11.4. Just signed up for another 6 month, and 100 renewable, not that much more expensive than polluting.
I first went with Gexa because I’m a frequent flyer miles hoarder, and I’ve loved how many miles I’ve gotten thru them.
Just a few days ago, I got a call from them in response to an email question, when I couldn’t figure out how to do something on the website. That seemed pretty human of them, and the person was very nice as well.
The only thing I wish Gexa had done differently was give me a head’s up when the electric rates went down. I was clueless for a year or so and paid higher rates than I needed to. But that’s to be expected, and I knew I should have kept up with my research.
So I just wanted to give Gexa a shout-​out because I saw all the bad reviews.
PS BTW I’m sure y’all all know about this:
. Used to be Gexa was at the top of the list, now they’re not far from the top.

They are exactly the same as all of the other power middle men, they all claim to save you money while siphoning millions of dollars from the texas economy. They prefer auto debit, have just added online access so you can see your bill and offer continental miles.
Energy deregulation is a failure and costs texans millions of dollars every month. It is a shame that it goes to companies such as Gexa and the others instead of someplace useful like education, roads or a problematic power grid.

I’m not ashamed to say that I love saving money. And, I’m not above doing a bit of legwork in order to find the best deal. But, as I’ve gotten older, I’ve also been more interested in doing the «green» thing, also. Here’s the rundown on my «okay» rapport with Gexa:
Pros:
— Cheap fixed rates. Locked in a rate of 12.2 cents per Kwh for a one-​year period at renewal for a 100% wind plan. No hassle, no pressure to reduce it from the prior «polluting» plan’s 15.9 cents per Kwh. A 23.27% reduction and completely green.
— You can choose between «regular» generated power, a 25% wind-​generated one, and a 100% wind one.
— Continental miles for each dollar spent (1-​for-​1 ratio). Not rich enough to seal the deal by itself but might as well get that icing on your lower electric bill cake.
— You can have your payment either automatically drafted from your checking or put on a credit card. Earn some miles/​points on the card on dollars you were spending anyway.
Cons:
— For the Continental miles option, you can only choose between «regular» generated power and the 100% wind power plans. You cannot get the 25% wind power plan with miles. Why not?
— The price differential between regular and 100% is so low (about $ 4 on a 1,000 Kwh usage) that I wonder why we don’t just eliminate the «polluting» kind.
— Customer service can get backed up. For the two times I actually spoke to Gexa, I called early (730 AM) on a weekday and got through within 3 minutes. So, take this with a grain of salt.
Overall, I’d say that Gexa is doing a fine job for being a utility provider. It is a utility company, not the Four Seasons or dinner at the French Laundry, so my expectations are on a different scale.
Now, if you’ll excuse me, I’ve got to fire up the AC to chill the house sufficiently so I can light the fireplace. (Kidding but absurd, right?)

I signed up with them a year ago at a great rate and with flight miles. As soon as my initial agreement was up, my rates shot up to over double the original price per KWh. When I called about getting another plan, I was told I’d have all sorts of fees (opt-​out fee, pass through fees) if I canceled BEFORE I was even confirmed for the KWh price I was going to sign up for. In other words, sign up for a certain price, take up to TWO MONTHS to start charging the lower price AND not guarantee the lower price in the first place.
Price gouging and inflexible customer service. Your unfriendly neighborhood Gexa.