Floorland of Texas

We bought a house in June and knew we wanted to replace the carpet immediately. After shopping around a little bit, we decided to go with Floorland. The sales lady, who happens to be the store manager, was nice and made me a great offer, so we went with them. The day before installation, the installer called to ask if we had room in our garage as it was expected to rain and they needed a place to cut the carpet if it did. Having just moved in we did not have room in our garage, so he told me if it rained we would have to delay installation. The day of installation there were only 2 much older gentlemen to install our carpet. First, let me say they were very nice and worked very hard. However, it took them almost 10hrs to install. I had no idea it would take so long, but with only 2 guys… We had a function to attend that night and barely got out the door on time. I did look over their work prior to their leaving, but did not inspect at length, my mistake. The next day I noticed the carpet in the closets was not attached to the tack strip, the corners could be easily lifted up with a little tug. I called the sales lady, she sent the installer back to correct the problem. He came with a staple gun and stapled the carpet down in the closets. I have never seen this before, I fully expected him to stretch the carpet over the tack strip. Upon further inspection, I noticed the seams in the doorways were very noticeable, there were a couple places (against the wall and in a doorway) where the carpet didn’t reach the wall, leaving a hole and, as a whole, the carpet was not stretched properly and was very loose all over.
Again, I contacted the sales lady. I told her about the new findings as well as the staple gun fix. She was surprised. She came out to take pictures and see for herself what I was talking about. She seemed determined to make sure this was fixed properly. She told me she would have another installer fix it this time.
I finally received a message that she had spoken to the original installer and that he really wanted to fix the problem, he knew exactly what the problem was. I was really shocked because he now had 2 chances to do the install and fix his mistakes and had failed. I told her we just wanted it fixed and to send whoever she thought could do the job right. She thought the original installer could do it (my mistake for leaving it up to her).
The next week the installer called me and scheduled a time to come out and fix the carpet. I had it on my calendar. He never showed, never called to cancel and never called to reschedule. In addition, the sales lady has never followed up either! I did finally receive a call from the installer, who told me he had been in the hospital which was why he didn’t show. He told me he would be back to work within a week and would call to get my carpet fixed. Of course, no call, no show, no nothing from the installer or from Floorland.
I can not recommend this store to anyone who wants their carpet installed correctly. They do not stand behind their work and do not care about their customers. Once they’ve got their money, you are on your own. We’ve now had the carpet almost 6 months and the seams are starting to fray and there are bumps where the carpet is loose. Ugh! I’m sorry to say that I regret that we used them and do not recommend them at all.

They did my hardwood floors and my kitchen and they are the most professional people with the best prices in town! We will be sending people your way! I would highly recommend using this family owned business!

why did Unilocal filter my review?

Good price, most horrific experience one could ever possibly imagine for 200 sqft of wood floors. wouldn’t recommend doing business with this company unless you have a ton of xanax.
we put down 50% about 6 weeks before the install, checked references (we only got one, i’m thinking family membor) salesman said he’d come out at install. he did not.
day one — 2 guys come out, bring supplies, lay float, leave.
day two — same two guys come out, lay border, figure out there’s not enough. check paperwork, write amount on design, wrong amount sent. order one box, leave. i had to call them after laying out the floor and tell them they needed another box. salesguy ‘installer didn’t do that’? me, no he eyeballed it.
day three — can’t do anything because the wood needs to be airshipped in. i have to call distributor to get tracking number.
day four — wood comes in, distributor calls me (this is on beyond what a distributor should do — big shout out to trinity floors). 2 hours later installer shows up, 20 mins later helper. helper starts laying floors. installer starts drinking. alot. then starts screwing up install. a lot. then he falls. poor helper. i call owner and tell him his installer is bombed and he tells me he’s with a client. i tell him to come over and get him, no condition to drive. call back an hour later, hasn’t left. by then the helper had asked him to stain threshold so he could finish. owner finally shows up, lets drunk installer drive home. (i found out from distributor that even though owner knows he drinks and said he’s never drank on the job, they said that was bs).
day 5 — sends out helper. drunk installer didn’t paint enough threshold so i have to run to home depot and get supplies. helper fixes bust because drunk installer didn’t measure before laying rest of floor. helper a godsend, fixes everything. owner shows up to settle — i make him write helper check because he’s so slimy i was afraid he wouldn’t pay him. my husband and i tell him basically he’s the worst vendor we’ve ever dealt with — and we’ve built multiple houses.
Please share this review so no one else has to suffer thru a week of hell like i did!!!