Fitness Connection

I like my gym, it’s just a basic one, no bells & whistles no b-​ball or racquetball courts. I’m kinda scarred to go in the sauna they be piled in there like sardines in a can with cell phone and all. LoL. The machines break but they are repaired within that week or replaced, there are plenty to move on to that do the same thing. Only thing I don’t like is when they sit on the machine texting and talking and won’t free the machine up and those machines are limited, lack of courtesy by the females. Either they can’t read or don’t give a flying chickens butt. Personally, I go there to work out and my phone is put up, I check it In between sessions, but to eaches on. But they betta start showing some coutstesy or Imma have to start checking folks, are you going to use it or nah. Then after the workout I see them pile up in the clown car and go to CiCis Pizza. wow what a waste, their membership must be free. LoL

I’ve only been here a while, but thus new management is very helpful… I had to transfer between gyms instead of making me do the complicated process with corporate, they handled everything up front…

I had the worst experience here yesterday when I tried to exercise with my main man. I had received a 5-​day free pass from the Greenspoint location and the people there only told me the pass could work in 24 hours. I didn’t use it anymore that day. I come here yesterday trying to use it and I get interrogated by one of the managers or the fitness trainers.
He basically took me into his office, not telling me why we were going in there. Justin, was his name. He was the most disrespectful individual and his first impression to me was very sour. He had a major attitude; I don’t know what crawled up his butt and died! He assumed that I had used to free-​day pass multiple times and he judged me when I told him no, I couldn’t afford a membership for $ 10 a month. He didn’t take no for an answer. He made me feel so uncomfortable – I felt like cussing him out and honestly I didn’t wanna be there anymore. He lacked customer skills on the real.
He told me that I needed to pay $ 5 right now or pay $ 289 and I told him no that I wasn’t because this is my first time to exercise at this gym. I repeatedly told him that this was the only time I was going to exercise and that I didn’t need a paid membership when I can just go to my school they have a FREE gym. It just doesn’t make any sense to me to pay for a membership – when at my college we have a same equipment, a lot friendlier there and a lot less people, plus it’s free – that sounds like more a deal to me!
He again persuaded me to pay. He was like a dictator that couldn’t understand the word NO!
I told him that I didn’t want a membership since the word is that it’s difficult to get out of a contract; he then thought of some ridiculous excuses to shove down my throat telling that it was simple to get out of a membership.
Heck, already my temper had turned raw and I just wanted to get out of his office. He was definitely money-​hungry and he only getting paid minimum wage. he wouldn’t get off my back.
He finally let me exercise got a few and kept my driver’s license. When I asked him why he was keeping my license and rudely said, well I just told you why. Honestly, it was quite difficult to understand his words because he was mumbling like his lips were glued to his teeth.
So, yes he was by far the meanest staff member there. Now, the girl in the front was nice and didn’t give me a hard time at all.
Now for the gym: it was super packed. TV’s everywhere playing different channels: fifth element, boy meets world, cooking network, all was playing. Elliptical trainers, treadmills, weight room area, some machines were broken, and they didn’t even have all of weights for the bar.
The quantity is good here, but the quality is crap. The gym at my campus is a whole lot better.
If I could report Justin to higher authorities I definitely would. He has too much hot air in his ego. He shouldn’t treat first guests like crap.
Beware of Justin and the hint of a free five day pass. It isn’t really free, to be used 5 everyday (consecutive) days, and once you use it that one time they will mark their initials in each box on the back, also they keep the card once you leave.
I want to add that the staff at the Greenspoint location was a lot nicer too.
I definitely won’t be coming back here.

I feel like this is where all the old fitness connections go to die. No but seriously this gym wasn’t inviting at all. The machines were broken without the appropriate signs. The workers didn’t seem like they wanted to be there at all. I couldn’t even enjoy my workout. The entire time my body was like why are we here… are you really going to go in there. No don’t do it. So yea I’m not going back.

Social scene, people take up the equipment while they’re talking to friends and on their phones. Come on people, workout and get off!
People curling in the squat rack, it’s ridiculous. The only reason why I’m still paying a membership in this sh11t hole is because my mom likes to go to the women’s only section. I’d rather pay more elsewhere and get quality than this.

This is a horrible, terrible, I really mean it the worst gym I have ever come to. I did not mean the instructor of the classes but the management and customer service. My friend and I signed up to be a member, as I thought it should be $ 10 a month. But there is down payment which was $ 10 (special of that month) normally it is $ 100. Plus there will be $ 31 annual fee (they would never tell you until they charge, you ask. TOO LATE. it’s nonrefundable).

A friend and I wanted to join a gym together but had never done so before, so we had no idea what to expect when we walked in. We kinda thought it would be a quick easy, pay $ 10 a month and go ahead on in. Not even close. We go in and say we want to join and 3hrs later, we walked out of the managers office paying $ 289 each for a membership and a bag full of goodies (huge tub of powder to make shakes, vitamins, oils, fat burners and a shake bottle.
We started going a few times a week, taking classes and doing our own thing in the womens center. We thought it was a pretty nice gym. Although the womens center is extremely small with only a few machines.
Anyway, my husband wanted to try so I brought him in one night around 945pm on a 7day pass. The girl at the front told him he couldn’t use it because it was almost 10pm and the pass was only good until 10p. We talked to the assistant manager (some fat Hispanic guy) and he refused to let my husband in. He told us he could sign up for a 3 day trial, pay $ 5, cancel in 3 days and get our money back. He would be allowed access to the gym any time. So we went ahead and did it. Well, 3 days later, we call to cancel and they refuse to cancel over the phone. Telling us we had to call corporate. Bullshit! We called for 7hrs!!! And never got an answer. Called the gym back, spoke with the assist manager again and he told us to come in the next day and speak with him. We did. He canceled the 3 day trial and told us everything was done and we were good to go. Yea, f&*cking liar! We didn’t get out money back and lo and behold, I get a charge a few weeks later for a monthly membership fee. Come to find out, they are trying to charge us the $ 10 a month AND $ 110 cancelation fee because we were 1 day late! ONE day late… when the f&*cking manager told us to come the next day AND that everything was fine. Speaking with the assist manager and store manager did nothing. They kept insisting there was nothing they could do and I had to go through corporate. Problem is, corporate never answers the f&*cking phone!!! They wouldn’t do shit! I FINALLY got a hold of corporate and guess what, they are just as big of a$$holes as the managers are. Refused to do anything about the charge. So I canceled the debit card they had on file and disputed the charge with the bank. Now they keep calling us about ‘a problem with our account’. F&*ck them! If I hadn’t spent almost $ 300 on that $hit hole I would have canceled.

Horrible
When I first signed up too get a 5 free day pass they charged me instead of getting the pass Cece is very persuassive and seemed liks she knew what she was talking about but however I was upset that I was charged as a member I would nt go here badf staff, dirty machines, dark and not brightly lighten parking lot, rude staff additude. But when your paying $ 10 i would expect this lol being cheap isnt the way too go! waste of time

For $ 10 a month this gym at this particular location delivers. I live in The Woodlands area and the fitness connection there doesn’t even compare to this, The Woodlands location is very pitiful. This location in the south side has everything, classes, childcare, sauna. Plenty of cardio equipment. Now if only The Woodlands location can offer all this than I’d go to the gym more often, lol.

My husband and I just moved from Reno Nevada to the Houston area and were looking for a Gym. I saw an add for the $ 10.00 no contract and went in to see what it was. It is $ 9.95 a month per person but the enrollment fee is $ 249.00 per person. The staff was rude and pushy. The girl at the front desk was rude and not educated enough to spell Toni with an i and not a y even though I spelled it for her 4 times. The sales staff has no authority and kept leaving to office to talk to the manager about the rates. If the club is all you say it is then it should sell it’s self. CeCe, (not really sure what her position is) said there would not be a better deal found. No offer of a 7 day pass to check out the club, just rude. Oh yea did I forget to say that the sales person that was trying to sell us a fitness, nutrition, and personal training package was over weight and very unhealthy… if the club is not working for it’s employees… need I say more… yes I think I will…
Well today we went to Bally’s in League City and it has the same equipment, plus a dry/​wet sauna, swimming pool, indoor running track, Zumba, spinning, kick boxing, etc. and its open 24 hours. For me, my husband and my 15 year old daughter its $ 19.95 a month, no enrollment fee, $ 49.95 annual fee for the family, and no contract.

Well I showed up for an assessment test with a fitness trainer. No trainer! Ok trainer shows up late and the trainer they assigned me was a young girl with braces who couldn’t get to work on time. I’m losing faith in Fitness Connection. This place doesn’t take customer service seriously at all!!!

I signed up for Fitness Connection a while back, agreed on a $ 10/​month pass where I can go to that one specific location only. I didn’t read the agreement I was signing because I was expecting great customer service from the guy that was helping me out at the time. Months went by and I didn’t check my statement for a while. Then I noticed I was bring charged $ 20/​month for that all club pass, something I never agreed to verbally. I wanted to cancel it but the guys at the store said I can’t cancel at a store location, that I need to send a letter to corporate. I did that LAST YEAR, didn’t get confirmation until today, June 24^th, 2013. I now owe $ 116 and its effecting my credit score. The whole process screwed me up. The customer service quality I thought I had was just fraudulent. I JUST called that store location now and asked for a manager on duty. I heard his name was Mike but as soon as I told the person on the phone what I was wanting to dispute about, he gave me the «I’m busy» excuse. I called corporate and they didn’t wanna solve my problem, I called the store and they say they’re busy or to call corporate.

Today my husband and I went to this gym on a 5 day pass. From the moment you walk through the door everyone is friendly and willing to help! The Assistant Manager CeCe is the BOMB! Not only is she knowledgeable but she doesnt force you to join, she gives you information that will help you hit your goals and she wants to know why you chose the goals you have and not just tell you what you want to hear. This is a true nutionist. The club doesnt have a bunch of out of order signs posted EVERTHING is working and its not old dirty equipment.
There is a separate workout room for women ONLY with a screen to watch your kiddos while your working out (they have a kids gym). They have a dry sauna to relax your muscles. Im glad i ddint judge this place by reading the reviews. This place is awesome and having a membership here if definately work the monthly fee… NOT to mention a FREE one on one with a trainer… other clubs you pay for everything… I love this place.
They have ZUMBA, KICKBOXING, CYCLING, PIYO, YOGA, CARDIO KICKBOXING, STEP, BODY PUMP, FIT CHALLENG class all of these are FREE addl fees to take these classes.

Always packed, staff is rude and to make matters worst the most of the machines are broken. The staff is not only rude but no one is on the same page about anything! Including corporate office. They overcharge my account & refused to refund & ignored my written notice to stop drafting my account, left message at corporate– no one called back. It doesn’t seem to be all that its cut out to be. Save your money!

The equipment is old and dirty. Weights are not organized and lots missing. Half the treadmills either don’t turn on or scary to even step on. Locker room is small and dirty. No permanent lockers.
But for $ 10/​mo., what do you expect?

It is an economical gym! If you are on a budget this is the gym for you. No hidden fees! When you are signing up, tell them you don’t want the vitamin package to lower your cost.
They also offer group classes like kickboxing, zumba, cycling, & others. They have trainers for those who would like them too! They have a number of machines, kids area & women workout area.
The best part is they always have someone cleaning the machines & area!