Firestone Complete Auto Care

I’ve been using Firestone for the last seven years, so I’m familiar with their service. Called this location and scheduled an appointment for a couple of services.
Unfortunately, only one of my services was completed. When it was completed, I didn’t receive a phone call as I normally would.
The techs didn’t have a bad attitude. In fact, one of them asked if I wanted the other service completed before I left. I said no because I didn’t feel like waiting again.
Because of the convenient location, I really wanted to make this my primary store. However, it just didn’t work out.

Moving to this side of town meant also finding a new business to trust with my vehicle… I spent days asking friends for references and reading up reviews before I finally decided to go with Firestone.
This Firestone blew me away! Everyone I dealt with over the phone and in the store (3 different gentleman total) was incredibly nice and helpful during my visit. I came in for the purpose of an oil change only and they quoted me an 1hr 30mins for it to be ready and that was on a Saturday afternoon. They called me within that time frame to let me know it was ready and also made other recommendations about my tires. I wish I remembered his name but he never pushed or pressured me into buying anything extra-​just informed me of what their mechanic found and of the prices they were offering if I chose to do it.
You always hear stories of people getting scammed to «fix» parts that were never broken or make upgrades etc. (especially if you’re a female.) so I was pleasantly surprised with this interaction. I already knew I needed to change out my front tires soon because the treads were wearing down, and since they were having a special on tires and an alignment that was very reasonable, I went for it! It took about another hour and a half but he was honest about the time and again called as soon as it was ready.
When I picked up the car they explained what they did and gave all the documentation of recommendations and the alignment.
I will be back!

Needed a high mileage oil change, wiper blade replacement, tire alignment and state inspection done today. I am a college student and was worried about the total cost of everything, Ivan was very patient with me when I asked beforehand to get a quote for everything I wanted. There were a few specials (which he automatically applied without me having to ask) and I got everything for under $ 200, something I think is a pretty good deal. He was very honest in saying that it would take 2 hours for my car to be done. That’s a long time but I definitely appreciate being told upfront how long it will be rather than not knowing at all. It took less than the time he told me but thats also because they could not do my inspection that day, their machine was down. I was never pressed to purchase anything extra, he just told me as I was paying some items the mechanic recommend I do in the future. Give Ivan a raise!

Quick and honest. Ivan is great and will do everything to get you on your way and the job done the first time

I saw some really bad reviews but my experience was really good. I went there on a monday and they were super busy. I got brakes and oil change. The guy was helpful and didn’t try and over charge me or did i feel scammed. Even though it took along time everything came out right with a warranty. Im going back for sure.

This place is crappy. Went here on a Sunday because nothing else was open and my car was making a very strange noise. Of course they had to run a test ($ 22) to see what was wrong. Then they called us with a whole list of things that were wrong ($ 600). Then when we went to pick it up, there was stuff broken! And they blamed it on the fact that it was broken when it came in! Will never go here again!

I’ve had a great experience every time I take my car in here. I was having battery trouble today and they were able to get me in and out on my lunch break to make sure I made it back to work on time. This was even without an appointment! This wasn’t the first time I’ve used their services, and it certainly won’t be my last. Thanks for always taking care of my car.

If anyone needs any repairs or work done to your vehicle ask for JP. The nicest employee I have ever encountered when doing business with Firestone.
My boyfriend had taken my vehicle to this location to have my headlight repaired. After one week of it working, the bulb burned out again. Upon taking it back is when the sales associate told me it was my fault because they recommended another service in order for it to not burn out in the future. My boyfriend explained to me that there was no communication about an extra part. The sales associate at the front was more worried about up-​selling what she recommending me but once I declined there was no use for me anymore. She basically laughed saying that I can have the headlight fixed no extra charge but it’s just going to burn out again without this extra part. At that point JP stepped in and took his time to make sure I understood what was wrong with my vehicle and to ensure that he would take care of me.
Thank you again JP for your great customer service!

This shop is the worst I’ve ever dealt with. I went with my girlfriend so we could both get oil changes on our cars, however the mechanics and the guys up front didn’t know we were together.
Once they finished with my girlfriends car, they told her they need to «flush her brake fluid» because it’s «dangerously dirty.» I stood up and told the guy that’s not possible because her car has less than 50K and brake fluid doesn’t just become dangerously dirty unless the line over heats. All the sudden the story changed, he said that it’s just a «recommended precaution» and of course he would change the story when realized her boyfriend was present.
I asked him to show me the test they did; so I went outside with the dipping stick test and did it myself. The test is color coded and each color hue has a number associated with it. The safe — clean level was numbered at 0 – 50 and 50 – 100 for semi clean and still very safe. The color had to read above 200 to even be considered «needing attention» and over 300 to be consider dangerous. Her brake fluid tested at 30, meaning really really clean.
The look on the guys face when he saw that color show clean was epic and almost scary because he knew that he was caught. The mechanic working on her oil had then come to the front and then said she had a nail in one of her new tires.
Well I waited to write this review until we confirmed with Discount Tire today, NO nail in her tire. One last important thing to share is the «courtesy report» document they gave her. The mechanic had circled 300 on the break fluid test, when it tested under 50.
This place is shady, dirty, and should be shut down. I highly recommend never going here, ever!

I started going thru Firestone when I first changed my serpentine belt. I later went for a subsequent visit and purchased their lifetime alignment after I purchased new tires. I alternated between this location and the one by Memorial City Mall. I had no issues with the Voss location till I took my car in for state inspection. The moment I got inside my car I noticed a strong chemical odor. I looked down and to my dismay my left passenger trim on the driver side was in worse condition than before. It looked like someone wiped it off and took the finish of my steel carbon trim and also left my panel next to the trim hazy.
I just do not recognize the part at all. I spoke to the person working the front desk and made light of the situation that it was wear and tear. But his answer was not satisfactory to me, so he summoned Danny the manager. Danny told me the same thing that it was wear and tear and I just stood out there dumfounded. I knew there was something wrong. He told me to come back 30min later because an employee of his drives the same make and model of Acura TL. So to the entire inspection took from 12:27 — 1:43PM to be completed and was not able to return at that time due to work. So the next day my boyfriend took me to this location with the similar complained and he saw the manager Danny. They listened to him more than they did with me.
We had to take the Acura because I believed that part was not my original part and inquired if that part can be taken out and put back in and the tech told us that that part could be taken out in less than 2 minutes. We went back to Firestone but off course Danny was gone for the day. Another tech came and saw the car and he communicated with Danny over the phone and informed us that they will be replacing that part. Will update on how this unfolds.

Came here to get the State Inspection completed. Did nothing else. I did not have an appointment, so there was a 2 hour wait. However, my car was completed in and hour-​and-​a-​half. So that’s good. I have a mechanic I trust to do other work on my car so I do not think I will come here for anything other than that yearly inspection sticker.

«I believe fundamental honesty is the keystone of business» — Harvey Firestone
How unfortunate that this Firestone does not subscribe to that philosophy. My bad experience with them came to a head recently after bringing my Jeep Wrangler to them for a recurring oil leak. The recurring oil leak supposedly had been fixed last fall when they charged my extended warranty company $ 700+ (plus my $ 100 deductible) to replace my oil pan and gasket. 6 weeks later, it was leaking oil again. Of course, they fixed it at no charge to me, but it did cost me time and effort to leave the vehicle there for a day and a half for the repair to be made. While there, they diagnosed a water pump leak, which would require a replacement water pump to fix (approx. $ 300 not covered by warranty, as warranty was barely expired by then). I paid out of pocket and got the new water pump last September (or possibly October). Fast forward to March 2014: I took my Jeep to another location for an oil change. I was told there was only 1.5 quarts of oil in it. It was leaking again.
Back to Firestone I went, where I was promptly told their replacement oil pan and gasket was leaking and that I would get a new one, again, no charge. But I also had a leak in the timing cover gasket, which would be my expense ($ 400+), since it wasn’t part of the original repair and hence not covered under their guaranty. Oh, and by the way, the water pump that was installed last fall brand new, is also leaking.
So, now I have an oil pan and gasket on its third repair by this Firestone as well as a new water pump installed less than 5,000 miles and six months earlier that is not operating properly. I was told I would need to wait until Monday so that they could get the parts from Jeep directly this time for the replacement. I did. I picked up the vehicle, opting to wait to have the timing chain gasket replaced @ $ 400+. They gave me a receipt, which included the words «replace oil pan and gasket» and «replace water pump». I then got a second opinion on the timing cover gasket. Why have Firestone attempt to fix it if I would only need to return repeatedly to have it fixed, just as they had to do with the other repairs made? The new mechanic originally advised me that my Timing Cover Gasket was not leaking and that my «new water pump» was not actually new. It was likely the one installed last fall with a new seal job on it. A seal job that failed miserably and was leaking water less than a week later. After a call to the store manager, Danny Soto, and the Corporate Customer Service #, I was able to get Danny and his lead technician to go and take a look at it at the other facility. It was agreed that my (not) new water pump was leaking and they would cover the cost for the other mechanic to replace it: $ 311.45. My timing cover gasket was, in fact leaking, and would be my responsibility to pay for the repair. Fair enough.
Danny promised me that when I brought him the receipt and the old water pump, he would cut me a check for the reimbursement. We all agreed this was an acceptable resolution. This morning, I texted Danny that I would be picking up my jeep and would bring him the Old water pump and receipt. I asked if I would get a check when I arrived with those items. He confirmed, «Yes», since I would now be out $ 311.45. I was surprised to find that he left the store right after we texted and left no instructions for the asst manager, Yolanda. There I was with my receipt and used water pump, out $ 311.45 and no check was waiting for me. Yolanda told me that Danny doesn’t have checks there. Ok, can I get a refund to my debit card? Nope, computer doesn’t work that way. She suggested I leave and try back another time when Danny was there. That wasnt what I had been promised. I texted Danny, who then phoned Yolanda and instructed her to hand me cash from the drawer. All fine and great, except that there was not enough cash on hand in the store to cover my repairs. I then stood there while she counted out $ 250.00 in one’s ($ 50 worth!), and other small bills. Ghetto much?
I am left still holding the bag for $ 60.11 in repairs that Firestone owes me for faulty repair work, that essentially looks like fraud to me. When I get a receipt back for work done on March 4 that says «new water pump» and then everyone agrees that it’s not a new water pump, more like it was new in September but re-​sealed in March, that is a LIE, otherwise known as FRAUD.
I went back and forth in my head about writing a bad review on social media. I ultimately decided I would not do it, since Danny agreed to pay for the replacement of the water pump at my new mechanic and the dispute process seemed to run so smoothly. However, when I texted him this morning and he agreed to pay me when I arrived, I trusted him to keep his word. Instead he dodged me. His last text: «the rest you will get in a day or 2». We’ll see.

This store is unbelievably busy… always. So it is NOT a place for just an oil change. You are better off going to a Jiffy Lube. I always leave my car and walk over to the strip center nearby (plenty of stores: REI, DSW, Academy, Barnes&Noble, Michaels, Petco and places to eat or get your nails done.) They can do most repairs, but they are not exactly cheap. However, you are paying for the convenience of not dealing with the auto dealer service department. My biggest gripe by far is the fact that they ALWAYS TRY to nickel and dime you for other services, and it’s usually a service I never even knew was available. For example, I go in for an oil change or tire rotation… I will get a phone call 30 minutes later that my radio oil needs to be replaced or my anti-​lock brake filters are dirty. Really? I didn’t know that radios had oil and that brakes had filters! Okay, I exaggerate, but you get the idea. Then they give the song and dance about not waiting too long to change that radio oil because dirty oil leads to spark plugs igniting and then the rotary heads stop rotating…

I’ve had hit-​or-​miss experiences with Firestone. But we have an account with them so it makes minor maintenance easy to get done there.
This location is the best I’ve been in. When an appointment is made, my car is always ready on time or early.
They always do a full inspection of my tires and other things when I get my oil changed. While this is something that SHOULD be done at every location, I’ve left others who didn’t check pressure in my tires when I was also paying to have them balanced.
I will only go back to this location from now on.

Because I need to get my vehicle inspected before getting it registered, I decided to go to Firestone because I know their reputation.
The first Firestone shop that I went to on Westheimer did not have operable equipment to do the inspection. However, the person there had excellent customer service skills and pointed me in the direction of this Firestone.
I was able to get my inspection as well as replacement windshield wipers and was on my way in under an hour.
I’ll be back for an oil change in a month or two.

This Firestone was quite helpful. They at least did not act like ***holes like I’ve seen at other firestones haha. They took the time to explain what was happening in a manner a non car expert could understand.
Overall a good experience. Better than most others.

This store repaired a wheel/​tire issue on a brand new car. A week later, a locking lug nut was missing on one of the wheels they «maintenanced.» They suggested the locking lug nut «fell off» after a burnout at the drag strip. Are these guys idiots? A lug nut that is properly torqued doesn’t just «fall off.»
Jose, the manager at this store, said they would replace the locking lug nut. This was the beginning of many excuses on their part as to why they could not track down the proper equipment. I made several trips to the store (on the third one, they put a «replacement» non-​locking lug nut on the wheel) and many phone calls over the course of a month before finally driving to an Austin Firestone store where my cousin works. He called and spoke to Jose, without telling Jose we were related, and Jose said that he had told «that guy» they couldn’t find the lug nuts. When my cousin told Jose we were related, the incompetent manager’s tone changed. I went and picked up the lug nuts from Dodge (funny that one simple phone call solved the issue and got me my lug nuts) and will be refunded my money by the Voss Rd Firestone today. If I don’t get my money back for the lug nuts I had to buy, I will be back on Unilocal.
These guys either don’t give a crap or thought I would give up and replace the lug nuts myself. I would not recommend this store to anyone. My cousin said they over-​charged me for labor and sold me on crap I didn’t need. The best thing they have going for them at the Voss Rd Firestone is the hot blonde who works the counter.

I normally don’t write negative reviews — I know that everyone has a bad day and that everyone makes a mistake here or there… but they botched my visit so badly, I felt it was necessary to share my story and warn other would-​be patrons of this shop.
I was very nice the entire time I was there (3 hours). I spoke clearly and left no ambiguity as to what I wanted. I had a good rapport with everyone I spoke to while I was there and everyone was all smiles. I never came off as grumpy or difficult. Furthermore, I called twice before I arrived to make sure they could do the work — they had my work ticket waiting for me when I arrived. And even after all that planning, communicating, and coddling, they were unable to do the work that I had paid for.
I asked them to do three things. Oil change, tire balance (with no rotation), and a State Safety Inspection. Unbelievably, they messed up all three.
Oil Change — In my GMC truck, there is an oil life indicator in the dash. For some reason they decided to change the language setting in my truck to something other than English. I spent a few minutes trying to figure out where the language setting was while I was flipping through the settings in a language I didn’t understand. It is unclear if they actually changed the oil.
State Safety Inspection — When I asked them to do the inspection, I asked them to take great care in making sure the sticker on the windshield was on straight. Not only was the sticker not put on straight, but in removing the old sticker they cut up and marred my registration sticker. This may not be important to most, but I specifically asked to make great care and now I have to drive around with two eye sores in my windshield.
Tire spin-​balance (and no rotation) — When I took the truck in, I had two new tires on the rear of the vehicle. (New tires always go on and stay on the back to prevent over steer.) I had a vibration problem I was trying to solve with the new tires I had installed, and made it clear that the tires were not to be rotated — only balanced. Upon receiving my truck, the driver side tires were swapped — so they did a ½ rotation on my tires. I don’t know what they were thinking — were they doing or not doing the rotation? Either way, it was done wrong. Upon asking to them to fix their mistake I was told that «it would take a while» and after waiting 45mins for them to correct their problem I decided to check on the progress — and I found that my truck hadn’t even been touched. I promptly asked for my truck back and decided that I’d do it myself. Upon attempting to rotate the tires myself at home, I found that the lug nuts had been tightened to the point where I couldn’t get them off with two different wrenches. Clearly, they didn’t use a torque-​wrench to tighten them to the spec’ed torque settings of 100ft-​lbs. Heaven forbid if I were to get a flat and try to change a tire — I would have been left stranded. Ultimately, I had to take my truck to another shop, pay another $ 50, to correct the ½ tire rotation and have them loosen all the nuts and retighten them correctly.
Don’t be mislead by the slick waiting room and seemly qualified people at the counter — the work is done in the back, and its clear they do not operate in a professional manner nor do they respect their customers time or their vehicles. There are many other shops out there — this is not the one you’re looking for.

My experience here was horrible. I paid 40 for an oil change and they lost my power steering cap. They said it must have fallen off? I dont think so! The thing screws on like a pill bottle.
I went to buy a new one at the dealer for another 40 bucks only to have my next oil change guys find the old cap wedged down in the engine! Thanks firestone!
Also, I dropped my car of there at 11. They didn’t call me til 4!!! And THEN, I waited 20 minutes in a line with 2 people in it while the only dummy working the counter changed out paper on his circa 1988 dot matrix printer. DO NO GO HERE! They are morons!

OK, as a woman, I dread having to have work done on my car. I have no idea whether I am getting real information that I need or just paying for a bunch of stuff that is unnecessary. I have been taking my car to Firestone for several years and, for the most part, I trust them to be straight with me.
Today I took my car in for new tires. Ugh… never fun. However these guys made it as painless as possible. I picked out my tires and made an appointment online. I got to the store a few minutes before they opened and they went ahead and opened up for me. It took about and hour and a half for them to complete the work during which time they came out every half hour to give me and update on their progress and how much longer it would be. I was entitled to a free oil change with my tire purchase that I didn’t need, so they gave me a business card to bring back saying that I could get the oil change when I needed it. The manager also reduced the price of my tires by $ 70 so that I could get the lifetime tire rotation and wheel alignment for free.
Like most places now they run the «free» systems check and make recommendations for other work that they think is necessary. The nice thing is that they just hand you a sheet of paper with the recommendations and you are free to bring your car back for the work if you decide to. No pressure.