Firestone Complete Auto Care

When you’re having your car serviced and it takes a while you may have to use the bathroom. This location’s bathroom is so nasty I had to bring it to the Manager attention. The toilet was dripping with yucky stuff all over it. It’s not hard to keep a bathroom clean. It’s important to say that I arrived relatively around 8:45 am or so. I will not come here again. I like firestorm but it’s changing for the worst.

Good if you need a oil change or state inspection.
As others said of its crowded just drop it off.
Mechanic that worked on my car was knowledgable and friendly
Jose kicks ass, helped me get my insurance and let me use the computer when I realized I needed it and didn’t have it.
Not sure about large repairs but for simple services I give it a thumbs up.

the white guy manager is a big liar who offer you free alignment check, then gave you a paper showing that you need a alignment, then you’ll see actually they did nothing. Also double check the receipt, when he told you he gave you a 20 dollars discount they actually charged you unless you find out, he would apologize and refund you the money. BTW, this scheme begins with a smile and the managers family story about cars. Do not trust the smiling white manager there, he will rip you.

Serviced car here a couple times. Set an appointment, got my car in quickly. Jose is the man. It is not discount, but the work was good and timely.

This was my first time at this location. I’ve been a loyal customer at the Firestone located in Stafford off of Murphy Road. For this being my first time, I was truly amazed at the high level of customer service. The staff was polite and efficient. Although the parking lot and the waiting room were full, my wait time was minimal. I took my truck in for an oil change, and I also took my daughter’s car in for an oil change and brake job. My wait time was about 30 minutes then we left for them to work on my daughter’s car. The manager told me the car would be ready about 1:00, but they called and said it was ready at 11:00, which was about 2 hours from the time we dropped it off. My daughter was very happy with the job they did on her brakes. They were running a brake special for $ 99, and I had a coupon for the oil change. Overall, the service was great, the wait time was much shorter than what I normally experice at the other location, and the price was right. Great job Firestone! I will definitely start coming to this location.

As my reviews go they are straight from the hip. Either really good or really bad. if its in the middle,…no need… I read the previous reviews on this Firestone location. previous to the mechanical work done today. The service was good for tires. Today was no exception. My car had issues and had to get towed in. These guys did a great job and got it running and it DID NOT cost me a arm and a leg. It was electrical which usually means $$$$…Not if its a honest mechanic and manager… My future basic mechanical work will come here. I am a fan

I used to have a lot of confidence in this place. But the manager, Don has relocated to a Stafford location. Now, the indifference is overpowering. My «advisor» recommended a particular service when I told him the engine wasn’t running right. I asked if this would fix the problem and he simply said, «maybe.»
Mostly, the shop has lost the «make you feel appreciated» atmosphere. My advice … ok in a pinch. But find Don in Stafford.

The mechanics are very nice and do great work. If there is a crowd then plan to drop off your car, no good work is done fast. You dont want to rush the guy working on your car. Small shop but they are pretty busy. They have a great alignment machine and pretty nice waiting room. But, you will probably only be able to see football on the tv since the sales people and managers are football nuts. Bottom line, great shop, good work, you pay for the work you get here, drop your car off. They will give you a ride home and back. The lead tech Paul can fix anything. Jose is a slacker but he’s OK. Kevin was the best Guy they had but they let him go over corporate politics. And Don can kiss my ass.

UNBELIEVABLY DISHONEST!
We took our 2001 Ford Mustang to this Firestone on Friday March 4. A bracket connecting our aftermarket Magnaflow exhaust to the engine had broken or come loose. Given that this was a simple repair, we took it to Firestone since it was close to where we stay in the Houston area. Several hours later, we received a phone call and were told, «You better be sitting down.» The Firestone employee then proceeded to tell us that we had blown the front off our catalytic converter, and that it had to be replaced to the tune of $ 1,049. My husband asked how this could be since we had a stainless steel exhaust on the car, and the service guy tells us we probably blew it in a backfire and that we were «fortunate» that they had been able to locate a replacement converter so late on a Friday afternoon. My husband told him he would call back after we discussed what we wanted to do. We did not call back. We immediately went to Firestone and demanded the car back.
In the meantime, I googled MagnaFlow exhaust dealers in town and found one approximately ten miles away on Bellaire. It had received a good review on Unilocal,so we took the car in arriving at 4pm on a Friday. We told them we had already had the car somewhere else and were told we needed a new catalytic converter. Within 45 minutes, they called us back to say they had gone over the entire exhaust system of the car and the total repair cost — $ 95 — to repair a broken bracket connecting the car to the exhaust system. The aftermarket MagnaFlow catalytic converter looked brand new according to them, despite being installed on the car approximately 8.5 years earlier! It did not need to be replaced at all!
Bottom line — we will never again take our car to ANY Firestone establishment and we will tell this story to anyone who uses them. They should be absolutely ashamed of themselves for trying to take advantage of us!