Fallas Paredes

My niece went shopping with me for some cheap workout clothes today at Fallas Parades store # 0239. She placed her wallet down right near the checkout counter while looking at some wallet combos. She left the store and realized after only 15 that she had forgotten her wallet. She texted me and said that she had gone back to the store and it was gone and the employees were nonchalant! I told her to go back and I would meet her there as she needed to call the police to obtain an incident #. She was distraught and felt it was hopeless to go back, but complied with her auntie’s command.
Upon our arrival, the employees were again nonchalant and uncooperative when I asked them to pull their surveillance tapes. The manager would not provide us her last name or corporate’s contact number.
While waiting for the Sheriff to arrive, I told her to cancel all of her cards and report them as stolen as soon as she gets home to avoid being held accountable for fraudulent charges or someone trying to steal her identity. She then cancelled her debit card and credit cards via her cell phone. The Harris County Sheriff arrived and also request to see the surveillance tapes, but was told that only a member of the corporate Loss Prevention department could access the tapes.
I shared this incident with you all just as I have with all of my Facebook friends today in hopes that the company would invest in providing their employees with professional development training in customer service. Granted, my niece had a lapse in memory with forgetting to pick up her wallet. However, today’s incident was a sobering reminder that our world has very few people as honest as the unemployed Texas teacher who returned a bank’s bag of $ 20,000. The employees today were rude and lacked any sign of empathy regarding our ordeal. I would also encourage the company to train at least the manager on how to pull surveillance tapes.
As a result of today incident, I will no longer shop at this chain of stores again.
D. Dabney
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