European Walking Store

First, I’d like to start off stating that I work for a local small business. I also work in a retail oriented environment. I know the importance of friendly customer service. I try to keep my dollars in local businesses.
I went into the store today to purchase some shoes. One of the staff members helped me out. They didn’t have my size of shoe that I was trying to buy. The owner happen to be there. (I’ve purchased about 10 pairs of shoes the course of the three years while I’ve worked in the area.) They did have the display available. The sales rep seemed new and asked the owner how to place the order. She asked why. The sales rep explained to her that they were out. I assured her I was in no hurry and I’d be happy to wait until they came in. (They’ve done this in the past.) She asked me with a very rude tone why I didn’t want the display? I told her I’d rather not, I’d like a new pair that’s all. She proceeded to tell me they were new and I should just go ahead and get them. I had to tell her again that I wasn’t interested I’d really like to just get the new pair whenever it arrives. She was still mumbling under her breath. I didn’t engage any further. As a courtesy they give employees of the local businesses a 10% discount with proof of employment. (So does my job) I told her I’m a employee in the village and was pulling out my business card. The employee asked the owner if the discount was 10%. She owner told her to give me $ 5 off. The cost of the shoes pre tax was $ 135.00. I told the sales rep to forget about it I’ll get them elsewhere. The owner started yelling at me in front of everyone to get out she didn’t need me business. She said I had a terrible attitude and she didn’t need people like me in her store. I was not welcomed back. I was flabbergasted. I just replied that my attitude was not near as bad as hers and I hope she has a GREAT day. Boy if I dare treated people such as she did to me I’d never have my job or any clients. I don’t know what’s wrong with this woman. The only thing I can say is she is need of a lot of prayers. For her sake I hope she changes her ugly ways.

Great service. Was in the market for a Dansko shoe as mine (~10yr old) needed retirement. Had a very lackluster experience with the Walking Co in the Galleria (HATE THAT MALL!). Opted ultimately to send back my ill fitting Dansko’s and check out here. Very nice staff; helpful; attentive; knowledgeable. Bought some Sanita brand shoes. Better size selection that the Walking Co too. Recommended.