Enterprise Rent-A-Car

I cant complain about the service here, they did exactly what they were supposed to. I had some issues with my return, but that was not their fault. Joel took care of me and explained exactly what I needed to do including how to dispute the issue we had. They dropped me off where I needed to go and that was it. The driver, by the way, was very nice and professional. I didn’t have to wait long, I would recommend this location.

I was pleasantly surprised with the excellent customer service I received from the staff of Enterprise. Getting the car to returning it was seamless and the young men that helped me was professional beyond their years. Will definitely use them again.

They always take care of me. Friendly courteous staff. The cars sometimes could be a little cleaner. But overall I will continue to rent from this location for my business travel.

A bad start to my day thanks to Enterprise. I called two days in advance to request a pick up for my rental and they asked me to confirm my request 15 minutes prior to needing picking up assistance. The following day I received a confirmation call, which i thought was very professional, until I realized that they didn’t have my request for pick up noted. They said they went ahead and submitted my request and that a call the morning of was not needed.
The day of my rental, no one showed up to pick me up. I called Enterprise and they told me that no pick up request was noted on my order. I had to scramble and find someone available to take me to the office and I had to move my scheduled business meeting that morning because I was running late (which made me look very unprofessional). I arrived at Enterprise and I asked to speak to both their Branch and Area Manager of which both just apologized and told me that the person I spoke to was new. VERY UNPROFESSIONAL. The Branch Manager requested I email him next time I reserve a car so that he can assure me that a pick up would be noted– yeah, right. Why should I take an extra step of measure to ensure that their job is done correctly?
Upon returning the vehicle, I request to be dropped off and I am dropped off by their «new’ employee. He asked me how my experience was and I vented to him. He then did what a true professional would have done, he asked me how he can guarantee my business again. I was astonished. I had already spoken to two managers and not once had they asked me that. It took the «new guy» to ask me that…
This Enterprise was run very unprofessionally and unorganized. I will not be utilizing their services again. If you are a business professional on a schedule, I do NOT RECOMMEND.

On time, courteous, excellent car, and the best price. What more could you ask for?
Hmm, this wants my review to be longer. This is one of those times when, quick efficient is just that. To have something to remember here means something went sideways and nothing did.

I love this Enterprise Rent-​A-​Car location. I initially used them through my insurance co. USAA when the body shop at Mak Haik Ford was fixing my car. I liked them so much I then rented a car on my own for a weekend vacation to Fredericksburg, TX. They are so nice and also accommodating. I have a back injury making driving uncomfortable at times so they found just the right car for me for both rental instances. They made sure to give me a car that had lumbar support and/​or very comfortable seats in both of my rentals. I will continue to use this location on a regular basis. — Thanks, Kelly

This was a great experience. I was concerned about the bad reviews but I would like to say my experience was more than satisfying.
There was no compact cars so I was upgraded at no charge so that was a pleasant surprise.
Cecil was so helpful and patient as I had many questions. I would rent with them again. They definitely seem to have a solid team who understands customer service

Super helpful: picking me up at home, taking me around to the bank before the transaction, and providing a zippy, clean car!

I would not do business with them again. The only reason I decided to go ahead and rent a car from them is because I was getting repairs at the Honda Penske nearby, but if ever need a rent-​a-​car again, I will avoid this enterprise.
I will start off by saying the staff is courteous and stays calm which is why I gave them two stars instead of one. I used two cars, one was in okay condition, but the other one had disgusting stains (as well as dorito crumbs between the seats which could have been fixed). However, my main issue was that the staff was interested in making things easier on themselves instead of their customer. Although I give them props for not coming off rude, they were able to take the easy way while seeming like they were doing their work.
I say this because I was going through an insurance that didn’t have an automated rental management system which puts slightly more work on both the insurance company AND the rent a car. However, Zach, the manager, was aware of this situation from the day I rented a car, but didn’t warn me of any issues. I also had to give my credit car for the car’s deposit which is fine, but then he made me swipe my card at the end under the guise of saying «just in case» the insurance company didn’t pay. I didn’t realize his plan all along was to just bill me and get me to go through the insurance company and seek payment myself.
Had he just said this from the beginning, I would have been more accepting of what happened. However, almost 1−½ months after I returned the car, I saw a bill on my credit card. When I called Zach, he said it was because the insurance didn’t pay, and they were being difficult saying I should just seek reimbursement from the insurance company because it will just be «easier». When I called the person handling my insurance case who picked up immediately, he said that he was not sent a bill which is why he could not send a check. In fact, he said as soon as he got a bill, he would send a check immediately. As you can see there’s a disconnect between what the two were saying about the situation, when we called Zach again, he claimed that he had sent the bill, but gotten no response. I feel like the staff at enterprise was not very proactive in trying to seek payment especially since they had my card on file. Zach emailed me the bill when I called him and I noticed that rather than billing the insurance company, he used MY name on the bill. This to me showed me that this was basically his plan all along. To make some lame efforts to be able to claim that he tried to seek payment, but ultimately charge me because it was easier.
This shows me a lack of regard for the customer because they did not even bother trying to call me to alert me of their issues with the insurance. When I returned the car they had assured me that they would give me a call me before charging my card which they did not. So it doesn’t matter in the end if there was a problem with the insurance, the problem lies in the way the situation was handled. This is why I would not go back here.

I’ve had a good experience with Enterprise. Insurance recommended Enterprise because they’re across the street from the body shop my car was being repaired at, and if I used them Enterprise would pick me up from the body shop and I can drop the rental car off at the body shop when my car is finished.
Folks I have delt with (including the store manager, Zach) have been pleasant and friendly — almost too friendly, but then again I can’t really be upset that they’re such a talkative bunch! To make my situation more complicated, I was rear-​ended while in their rental car, and Zach and the other gentleman who helped me fill out an accident report were very nice and helpful throughout the whole ordeal. I was dreading the paperwork that would be involved, even with a not-​my-​fault accident, but it was a very smooth interaction and I was in a new rental car within an hour.
All-​in-​all, I have had a positive experience working with this Enterprise, and I would definitely rent from here again.
I would recommend that you use a credit card for your deposit, because using a debit card or cash requires a little more paperwork. Plus, a lot of credit card companies provide additional rental car insurance if you rent using their card — call yours and find out any perks!

Worst experience ever
Assistant manager was a huge jerk
over charged me by 20 dollars per day and gave me the worst car ever.
this guy should be fired or reprimanded big time!!!
Go to Helfman dodge enterprise
much better experience

I wish I could put zero stars. Guess what? According to ENTERPRISE RENT-​A-​CAR on Gessner at I-​10, «local» means THREE TO FOUR MILES and because I do not have a local address (remember, 3 to 4 miles) nor a paycheck stub from my employer (myself), they will not accept my debit card. Meaning we cannot rent the car that we had reserved for our 29^th anniversary trip to New Orleans. Oh, and advance warning before we drove an hour into Houston would have been a nice touch. Thanks for the memories.

My car was in an accident and my insurance company uses Enterprise. At first, everything went well but then things were just ok. First, they didn’t have a car that was within my insurance limit of $ 30/​day which I thought was strange since it looked like they had cars in that range. Second, I was told that if I used the EZ tag lanes, that there will be a charge of up to $ 2/​day for a service fee, however, afterwards, when I was charged for the tolls, I was charged higher than I expected. I was told that the service fee is up to $ 2.95/day but I was still charged more than this. Third, I was told to go to the EZ tag website and I could lookup the charges on their site by license plate number but there is nothing on their site to do this so I asked EZ tag and they said that this is not possible and that this should be provided by the rental company. Strange because it seems like they had internet access at the office in which they could verify this easily before telling me otherwise. These are not deal breakers but I just don’t like any experience where I have to second guess if the transaction was done honestly or not.

Called here on a Saturday to get a rental car at 1 PM. The girl who answered was completely checked out. Said they could not pick me up because I lived more than 3 miles from there office. I spoke with corporate and the 3 miles was a lie. This girl argued with me and was very unhelpful. Perfect example of someone who goes to work only to collect a check. Could care less about anyone but herself.

The staff here is very nice that’s why they get the second star, but all in all I don’t know if they should even get 1. I have gone through 2 cars from them in one week, the first one smelled strongly of cigarette smoke and had someone else’s personal posessions still under the passenger seat. The second may have been my dream car if it didn’t make me smell like motor oil and a fat man’s body odor. I feel so dirty when I get out of these cars it’s unbelievable. The best thing to do– if you need a rental car, get a loaner from your dealership. From out of town and need one? Try one of the many other Enterprise locations. This one has the stinkiest cars ever. The first one not only stunk but was also just not maintained well, it drove like it had been in a few accidents, second one drove like a dream but the smell was unforgivable. Sadly I’m still driving it, insurance hurry up so I can get my own car!!!

BOOOOOOOOOOOOOOO!!! Will not EVER go to this place again. Customer service is non existent, They charged my credit card 2 times without my approval, which is the same thing as STEALING! Was told they wouldn’t charge my card & they did anyways. They did give me a small refund after the fact, but it didn’t make up for the embarrasement & inconvenience of having to deal with this.