Enterprise Rent-A-Car

Carl is the best Manager! Every time I need a rental he always takes care of me. Even if he is out of cars he finds something to put me in. He makes sure I know how to operate the vehicle and helps me set everything up. He always makes sure the car is clean and has a full tank of gas. His staff is so friendly and helpful. It always make it a great experience for customers when she staff is friendly and helpful. This is the only location I rent from and they will continue to have my business and a loyal customer. Thanks Carl. I appreciate you.

I rented a car from this Enterprise location because my car was in the repair shop due to an accident. The other driver was at fault so the rental was paid for through his insurance company. Here are the highlights of the great service I experienced renting the car:
1) Enterprise called me to schedule the rental pick up. I appreciated how proactive they were.
2) Getting the car was straightforward. I agree with previous reviewers that you may have to wait because they’re pretty busy but it wasn’t unreasonable. Plus, I got a car in great condition (new Chevy Cruze)
3) I really liked the service reps who worked with me, particularly Nick. I forgot something in the car when I returned it and came back just after they closed to see if they were still around. Nick came out to meet me with my missing item in hand. That’s great service!

After almost a month of trying to get my money back, I finally got another manager to help me. I didn’t even get his name but he got the transaction done. The Area Manager Eric then TEXTED me and called me that same day saying he couldn’t find my information in the computer in order to make the refund. Haha. Seriously, what kind of manager is he exactly because he did absolutely nothing for me.

Overall, one of the better Enterprise locations around town. They are always busy due to a nearby body shop, but there are much worse Enterprise locations around town. I rented from here due to an accident and Preston was very helpful.

I’ve rented hundreds of cars in my personal and professional life and we received the best service at this rental car center of any I’ve had. Every person we dealt with was extremely professional and respectful — in person and on the phone. The staff has a great attitude and everyone offered us something to drink. There are many options for rental car service but you might as go with one that’s run well and cares about you!

Very nice, quick, and accommodating. Chris is the best, he worked with my special needs and picky request and I am not even his customer! Will be back any time I need a rental! Same day call, and pick up.

To me it’s not a bad place.
There was a long line when I check-​in, but everything was in order, so I can’t complain about that.
The only thing kinda annoying me was the agent tried to sell their insurance so much, even after I told them my credit card company covers it. But if you are confident with you credit card service, you can simply refuse it.
Other than this, every thing is fine. New car, low price, fast checkout, no hidden charge, and they called me once to check whether the car went OK during the trip. Guess they are improving the service.
I didn’t know they have the pick up service, should try it next time.

Avoid this place. This location STAYS ridiculously busy, and I’ve NEVER had an in-​and-​out kind of service. The shortest amount of time I’ve spent waiting was 30 minutes.
And be warned – they make you sign in on a sheet of paper to be added to the long list of other people waiting to rent a car. And they won’t always tell you about the sign in sheet. They don’t even bother to place it out front in a more visible area, or at least post a sign that just tells customers they need to sign in! Ridiculous!
Sadly, this is the location closest to me, and when you’re stuck without a car, you’re forced to go with what’s nearby.
Unfortunately, I’ve been there a lot lately, due to an auto accident. Every time I turned around, they were calling me, telling me that I owed a new deposit or fee or something, even though I would find a new charge on my credit card bill just days before. They always seem to find little extras to bill you for, and once, the employee was in such a rush that she didn’t do the walk-​around on the new rental with me. Now, Enterprise is trying to charge me for a small dent on top of the hood (in the middle of the top of the hood, mind you) – and I have no way of knowing it wasn’t already there when I got the car. How on earth would I dent the top of the hood?!
A few of the employees are nice enough, but some of them still have some work to do. I was recently over billed, and all the super bitchy assistant manager could say was that I needed to take it up with my insurance, because «It’s not our problem, we just want our money.» She REALLY needs a job somewhere else. Prison guards are expected to be rude and tough and bitchy, she could go do that.

Worst place to rent a car. they were late picking me up, I had to call and ask them to send someone before the auto shop closed. after being dropped off at their office I was informed I would have to wait until the associate came back from dropping/​and picking people up to actually rent a car. after they saw I wasn’t pleased then I was told there were two people in front of me. horrible experience. I will never use enterprise again

Worst customer service ever. I made an online reservation a week in advanced. I called they day prior to my reservation to confirm they have my model of car or same class. They confirmed. I requested to be picked up. The rude girl (Courtney) on the phone pretended to take down my address and document my confirmation. The next day, I called just to confirm that the lazy girl the day before actually wrote down my address. She put me on hold for 15 minutes. I called back, nobody answered the phone for the next hour until they closed. I even called corporate, who called them at 11:35am and she couldn’t reach anybody either. I filed a complain and was told it would be forwarded directly to the regional manager. I called the next opening day and asked to speak with a manager. Once again put on hold and forgotten about. This location is the worst enterprise. Where else can you make a reservation, confirm it, and be treated like a bum off the street. I have used this location multiple times, I will never go back. I am telling all my friends, family and co-​workers in the medical center to never use this location or enterprise for that matter. Do yourself a favor and go elsewhere. Lazy, rude, ungrateful… the list goes on.

I reserved my rental online, and they DID pick me up. However I had to wait for an hour to get my car! They only had 2 people working on a Saturday and they had at least 20 people waiting. It was crazy! AND if you use a debit card you have to provide TWO references, and have a copy of your own car insurance, a pay stub AND a utility bill! Coincidentally, I had all of those things with me for another appointment.
Nope, not going to rent from this location again.