Elite Car Wash & Auto Care

Ah so much to tell. Took my 2015 mustang there for a hand wash paid $ 30 for a totally half assed job. I only give this place 2 stars because they did a great job on my boyfriends challenger however mine left a lot to be desired. After a road trip in a monsoon all you want is for your car to be clean. However I had to take it home and totally go over it again because of how much they missed. Every other spoke on the wheels. Runs all over the car. Spots that didn’t even see soap. Kinda hard to mess up a hand wash however this place can manage to do it. I will not take my car there again. I don’t recommend anyone take theirs there if they want someone to take their time and have it done right.

This is a horrible place to take your vehicle. I paid the price by letting them change my oil instead of doing it myself. They caused my truck to leak terribly and when I went back to have it checked they were very polite. But when I went back a week later for the second time the guy started an argument with me in the middle of their shop until I pointed out that HE was the one who cleaned it up the first time! My truck never leaked until I took it to them. Now I have a driveway full of clean oil. I’ll never go back.

This business is at 1515 Bay Area Blvd. I had my oils changed at this location. The technician was very polite in pointing out the thing that he thought should be serviced. I declined on those and just had an oil change. When I got back into my car I noticed that the service oil indicator had not been reset. I was in a hurry so I decided to come back later. As I was driving I also noticed that the tire pressure light was on. Which was strange because their receipt clearly stated that it was checked and at normal pressure. When I brought the car back to them they acted very put out they they needed to do more work on the car. One employee stating ‚“that’s the car I was telling you about. «Normally I would just look past this and never do business there again. But, I recently notice that there was oil leaking from the bottom of the car. I looked under and sure enough to the oil filter was covered in oil. I’m not a difficult person and I hate writing bad stuff about businesses, but when I called to explain my problem the manager seemed like he did not want to take responsibility. I normal use NASCAR Lube on nasa road one. I went here for the free car wash. Next time I’ll just go where I know I’m getting honest service and pay for a carwash.

Fast and thorough. I have dogs and hair definitely is a problem in my car. They did a great job at an affordable price.

Update… the Manager’s name is Mike, who I referred to in my previous review. Reading some of the other reviews here, it is quite apparent that others have had the same confrontations with him… and, that Mike has zero concept of what Customer Service is. It’s a shame if Elite hasn’t fired him by now. I will NEVER return to Elite due to my experience with him. If Elite allows managers as inept and rude as him to run their stores, I doubt that Elite’s other locations are run any better. It’s a shame. It’s so easy to provide good customer service and have repeat customers. Apparently not for Mike or Elite. ;-/

Employees are not smart enough to realize that it is their job to take off vehicle antennas. My truck antenna was broken twice because someone failed to remove it and I was told by a car wash manager that is is the customer’s duty to do that. How elementary is it for you to hire people capable of doing something as simple as removing the customers antenna. Won’t be in business long with that philosophy. I was not the only customer that day with the same issue. SMH!!! Loyal customer Lost because if you won’t remove antennas, someone else will!!!

I always come here for my yearly car inspection and so far I’ve not been disappointed.
They always try to get your car all ready for you to go as fast as possible. They even have a complimentary car wash!

I am giving them 2 stars only because they generally do an adequate job on the things they have done on my vehicles in the past and the «free» wash. Obviously the cost of the wash is built into the service charges but it is convenient.
The reason for my review is because of my poor experience from this last visit (10/​31/​2014). I took my truck in and requested an «oil change». I did not specify, nor have I ever had them do in the past, a «synthetic oil change» but that is what I was charged for. (~$ 30 extra)
Also, as is their usual up-​sell practice, they recommended a new fuel filter and transmission fluid service. I declined the the transmission service but approved the fuel filter without asking the price (shame on me). The fuel filter ended up being about twice as expensive as I had assumed but I should have asked the price before approving. Still, it seems like the SOP should be for them to say «we recommend you get X done and it will cost $Y.»
Back to the synthetic oil thing, I carry some of that blame because I did not THOROUGHLY review my invoice before I paid. I could have dealt with this at that time if I had spotted it. I think I was just distracted by seeing the cost to replace the fuel filter.
My advice is use them only for oil changes and inspections, be very specific in what you are requesting them to do and double check every line item on the bill before paying.
Personally, I will take my business elsewhere due to my perception of their ethical and business practices.

I constantly give this place a chance but I’m always left disappointed. My last 2 incidents that have now made sure I never go there again are 1. Telling them to hand wash my car and only to see my car go through the harsh brushes and emerge with lots of swirls, considering that on my window they wrote hand wash only. The second reason was that the last time I got the inner and outer detail and hand wash only they didn’t bother to clean my mats or anything else like empty dirty cup holders. I came to see my car pretty dirty and asked them to fix what I told them and they just drove off stares at it and wiped down my seats which were already clean. I’m making sure I never go here again. They are more worried about how nice your car is and asking how fast it is than cleaning your car. Be weary. You’ve been warned.

I saw all the negative comments and I want to provide a good report. I have only been in 2x here, both were good experiences. Once for an inspection, which I waited for 30 minutes during the lunch hour, which was very reasonable. The second time was for a car wash, on a Sunday, and I was in/​out in 25 minutes, excellent service.
Customer service was friendly, there was a nice comfortable place to wait, with TV, magazines, and fresh popcorn.

During my last visit I dropped $ 53 for the interior detail and waited well over an hour. I ended up doing it right myself when I got home. Think I’ll stick with the express wash to get the mud off of my truck. Make sure you take your antenna off also, mine is now slightly bent. They usually take it off before sending it through but didn’t the last time, just do it yourself to be safe.

I went there to get my car inspected two weeks ago. it did not pass inspection. I came back 14 days later to get re-​inspected. In addition, I got my oil changed. They informed me that I needed my fuel injectors cleaned and power steering fluid changed. Understandable because I’m driving a high mileage car. I felt no pressure to get the work done there. The attendant handed me a copy of the inspection report. I read some reviews after I had taken my car there the 1^st time, so I was on high alert. I also got the free car wash. Only issue is when I 1^st got there I had to walk into the garage area to get someone to help me. I would take my car there again.

Enjoy being lied to? This is the place for you! Dont worry, the job they did cleaning and all that was great, but the people who actually interact with the customers suck.
We arrive and you tell me it will cost x amount of dollars and it will only take x number of minutes, i expect those to be really really close. Dont tell me 15 minutes for an oil change and 30 minutes to get everything washed and cleaned when you took that 45 minutes just on the oil change. I am now late for my uncle’s funeral because we didnt leave for 2 hours.
Not to mention the «free car wash». I chose an upgraded car wash, i expect to only pay the difference, but that isnt the case. I only came because of a coupon, but taking off the upgraded wash AND the coupon are «combining offers»??? Wow.
The 1 star is for the people ACTUALLY working on the car. It looks good. Maybe those non english speaking fellas could communicate better than the people currently talking to the customers.

I have been to this location several times and have never had a problem until earlier this week. The fuel door on my car was damaged (2013) which I am having repaired at the dealer and they cannot refund the fee for my wash. Completely unacceptable!

Went here to get an inspection sticker today… truck passed emissions but inspector came over to my windshield wiper blades (that I replaced a month ago, and had receipt for) pulled the rubber apart with his fingernail, and told me they were dry rotted and that he would fail my truck until they were replaced. They charged me about 40 bucks for 2 new wiper blades. Ugh. The only reason I paid said 40 $ is because when I asked him how much it would cost to replace them he told me the price per blade, when I asked how much replacing THEM would cost me. Never again. Going to pick up some cheaper blades and I will give them theirs back. When I called to ask about the return policy I was told they were too busy to deal with my complaint (I asked for a manager) and was hung up on. Amazing.

Love this place! I love driving off their lot and feeling like I’m in a new car. Tv, internet, popcorn all available while you wait. Restrooms are very clean too. Super plus for being pet friendly! Save your receipt to get a discount on your next trip.

DO NOT GO HERE!
My daughter took her car in to get inspected. After the car passed the emissions test Mike the inspector told he failed it because she needed to have all her fluids flushed and the spark plugs changed. He blatantly took advantage of a young woman in an unfamiliar situation. This is deplorable. He should be fired on the spot! I was told it’s the inspector has the final say on pass or fail. He conveniently wasn’t available when I called to speak to him. Another tech told my daughter if she would come back and get him he would pass the car for her. Mike if you read this I hope karma bites you in the arse and doesn’t let go. You’re a despicable human being.

Went in for an oil change. They tried to talk me into $ 400 worth of stuff which I knew I didn’t need. I was just thinking about all the people that didn’t know better. Then I get a free car wash with my oil change. When I get in my car, it smells like a sweaty sock from the people «cleaning» my interior. Then I look under the hood a few days later, I find my oil cap laying on the side. They forgot to put my oil cap back on. Avoid this place at all times!!!

Been going here for a while for oil changes. The free car wash and vacuum is a nice touch. My experience, however, has been that Elite is not always consistent in their customer service. There are times where its services has been very friendly, quick, and professional (even when busy). There have also been times when service has been terrible.
Today, for example, no one bothered to show up and talk to me when I brought my car in for its inspection. This was despite the fact that there were very few other cars there and I could clearly see employees just standing around… not acceptable. I finally just left.

M.Y. SERVICE:
I have yet to deal with an unpleasant person working here. Everyone is friendly and smiling.
M.Y. ATMOSPHERE:
They have a TV to keep you entertained, if that is not enough they have computers (3) to keep you busy while you wait for your car to come out sparkling.
M.Y. CAR:
I always get a hand wash and I have yet to have a bad car wash.
M.Y. CLEANLINESS:
They pay very close attention to this here… I constantly see staff cleaning their waiting room. Their bathrooms are super clean! I always pay close attention to the bathroom cleanliness… This tells me as a consumer: «If you pay this much attention to your bathrooms, then my car is definitely being taken care of.
M.Y. RATING:
Will definitely be returning more. duh!
M.Y. Discounts:
They have an unlimited washes package you can purchase, for those of you that obsess over their cars.